Verizon Wireless Reviews 

VERIZON IMPLEMENTED AI SUPPORT. ONLY NO WAY TO CONTACT A HUMAN, IN ORDER TO DRIVE EXISTING CUSTOMERS AWAY. NO SUPPORT OR LOYALTY FOR EXISTING LONG TERM CUSTOMERS WHO HELPED BUILD THE COMPANY. NEW CUSTOMERS WILL ALSO BE DISAPPOINTED. VERIZON SHOULD BE APPLAUDED FOR DITCHING DEI, DESPITE IT WAS TO SCORE A NEW CONTRACT ITS STILL A GREAT THING THEY PUT BUSINESS OVER ANTI-AMERICAN / ANTI-CHRISTIAN IDEOLOGY FINALLY.

Horrible service, high prices, breach of contracts I could go on. Will never use their service again.

I joined Verizon on line and was told one price I would be paying and it has not been that price.
I didn't know that there is a Corporate Verizon store and a regular buy items store.
Went to a Verizon store to have my information transfered from my I phone I had with TMobile and was told by a Verizon person that I would have to pay 89.00 for the transfer service!!! Over all I am very sorry I switched from TMobile to Verizon.

Verizon suddenly increased my rate by$80 . They came up with an explanation that I never heard of that have the habit of doing this they couple of years. Last time this happened a year ago. We've been with them for 24 years.

Horrible customer service, spent 3+hours to try to get phone activated, was lied to about the phone not be 5g compatible, following day went to a corporate store, 2 hours later was told they can't activate, just wanted to sell me a new phone, employee was rude, and said she was upset she spent that long helping me, and was not making any money off me. I decided to buy a new phone, when I went to look at it, she said I can't because I didn't pay for it yet. The manager was no better saying that basically it was Asurions problem. I understand you are different companies, but I bought the insurance from you. If your going to sell it, stand behind what your selling, also wanted to charge me to ask questions. I will definitely be looking for a new wireless carrier.

If you're ever late and they have to reconnect they charge you 20 for every device. 100 connection fee. I will be finding another service provider. This is ridiculous. Im pissed.

Horrible company. Extremely disappointed with their service and customer support. Horrible network connectivity. Consistently lose network connection during non peak hours?! Management can’t even keep an appointment to resolve the issues. And this occurred 4 times! Highly unprofessional. During the year of extreme effort (on my part) nothing was accomplished. Several Managers were fired. Ongoing investigations into these issues have been conducted and several complaints have been filed with the FCC CONSUMER RIGHTS Advocates The state of Nevada attorney general’s office as well. I have never seen such an abomination as the dealings with these people! Extremely abusive considering the fact that they were well aware that I have a disability and they completely ignored it! They lie about everything and overcharge everything every time they say they will fix an issue it returns the next billing cycle and gets worse?! Didn’t credit the account for equipment purchase promotion. A MANAGER Lost my equipment and changed the agreement without any disclosures. Fraudulent business practices abound here. Run!

Watch out for Verizon Help!! It looks like a place to sign up with Verizon services. After 15 minutes with Ai "chat" to explain how I connected it switched me to a site that wanted me (in very small print) to commit to 70$ subscription -- and all I wanted was a simple question -- How do I pay my bills!

The information I wanted from Verizon is actually free! I just had to find the right place -- which took a couple of attempts because Verizon seems to be divided into so many different divisions,
Dealing with System is very frustrating!!!

i called called in on 09/21/2026 spoke with an agent there made a payment on my account and she was suppose to credit the account she never did she assured me my service would not be suspended and low and behold it got turned off , so i called today and spoke with agent name Joy to try to get it resolved it never got resolved she never called back at 2oopm like she told me to help out and my service is still off the money i lost so much business bc of this just sad i have to leave them

Customer for 20 years. Prices continue to go up while service goes down. Disconnected my service in August and my account was locked before 30 days was up. Permanently deleted photos and videos and did nothing to help resolve the issue. Piece of shit company,

Headline: Nightmare cancellation process, unauthorized billing, and zero internal coordination
I am writing this to warn others about the severe lack of internal communication and predatory retention tactics at Verizon Wireless. First, their internal systems or training are completely broken. I experienced a frustratingly inconsistent ability to access my own account between different customer service representatives. One rep would have no issue, while the next would claim they couldn't access or verify the exact same information, forcing me to start over repeatedly. Second, Verizon appears to deliberately delay and obstruct the account cancellation process. Despite my devices and numbers being fully paid off for months, Verizon kept them locked, effectively holding my equipment and numbers hostage to prevent a clean port-out and cancellation. To make matters worse, despite successfully completing the cancellation well before my monthly statement date, Verizon continued to pull automatic bank payments from my account without authorization. Navigating their phone system as a former customer to fix their billing errors is nearly impossible. Save yourself the headache and look elsewhere for wireless service.

Terrible customer service. My $1000 Galaxy S21 in perfect condition that I mailed in for trade in, I never got credited. After a year of calling monthly and kept getting the runaround, I went to T-MOBILE where customers are valued. After a year of calling their Indonesian customer service line every month, they finally told me when the mail in phone was scanned, it didn't match the imei numbers submitted by the sales agent. Which isn't my fault or problem. Got screwed.

Every time I try to buy a new phone, they put me in the frog department.It is not fraud that is a mistake on their part and they need to straighten it out now.Thank you this has been going on for over a month.Which is ridiculous

it was a big big mistake to switch from ATT to verizon for a few bucks of savings
i was out of phone for 24 hours and after i went through two different stores and since i went to Walmart to get the new account they were not helping me because they said go walmart to get the number ported out to verizon since they made the commission and we do the troubleshooting

I got service 4 months ago. They added cloud which I told him I didn't want. they took my military discount off and double my bill within 4 months. And then they didn't do anything about it or refund me. Worst company I've ever been with. Don't waste your time

One star is far too high. Got roped into a special deal for Business, now I'm going on 3 days without a working phone. Their online help system was broken and wouldn't work for the employee at the stare. The grass is not greener, the grass is dead.

This service is suppose to be the best! Top of the line! At least that’s what I’ve always known but it’s actually horrible! Constantly losing service even in places I feel like I shouldn’t and I just joined a year ago and I hate it. I can wait to pay this off and move on. I actually left another company to join this provider and I’m so disappointed and dissatisfied. I actually didn’t have this many issues with my last provider even tho I was satisfied there either!

My daughter was with a man at the Recker and 202 location 3 hours with the worker. Big Time WAITING

This company sucks pre ordered a new phone the 2nd day pre orders dropped somehow was going to get the phone Oct 6, 3 weeks after release which makes no sense when you can get it release day in store but they offer no option to pickup in store to get it sooner. It then advertises on their website shipping is now september 22nd for people that purchase it right then but im still being told Oct 6th even even with a pre order on the 2nd day they dropped I should be in front of anyone that orders it after and is getting an eta of Sep 22nd. Horrible company that has everything all over the place. Don’t use them if you want to stay sane!

I’m writing to complain on Verizon. It is their fault my shows negative and I was supposed to have a hard note in file to not disconnect my service. Well, they did today and because I have been suspended, all Verizon phone #s will not let me speak to live agent until I make a Payment