Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
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This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Reply from VEJA
Hello Samir,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site for sales.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Really nice shoes and delivery was…
Really nice shoes and delivery was great.
5 January 2026
Unprompted review
Reply from VEJA
Hello Nick,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Recurring Quality Issue - Front Seams Separating After Less Than a Year
I noticed Becca Lee’s review from Dec 4, 2025, about her Veja shoes having problems after less than a month. I’ve experienced a similar issue: in 2025, after 11 months of use, the front seams on my shoes started separating. I have been trying to resolve this issue through a complaint for six months, but Veja has not accepted full responsibility and offered only €25 toward a repair. They suggested the damage was caused by improper wearing, which is incorrect, as the front seam near the laces is not stressed when putting on the shoes. This appears to be a recurring quality issue affecting multiple customers.
It seems that Veja is reluctant to fully accept responsibility for this recurring issue. Their approach to handling complaints relies heavily on customer photos rather than acknowledging the problem directly.
4 January 2026
Unprompted review
Reply from VEJA
Hello Martina,
Thank you for sharing your experience and for taking the time to explain your concerns.
We are genuinely sorry to read about the issue you encountered with your shoes and the frustration caused by the time it has taken to reach a resolution. We understand how disappointing it can be when a product does not meet expectations, especially after many months of use.
At VEJA, when a pair of shoes is repairable, we deliberately prioritize repair solutions rather than systematic replacement. This approach is an integral part of our long-term project and commitment to reducing waste and extending the lifespan of our products. Offering repairs helps limit unnecessary production and supports a more responsible consumption model.
Each case is carefully reviewed based on the information available, including photos and usage details, to determine the most appropriate solution. While we understand that this may not always feel satisfactory, these assessments allow us to distinguish between manufacturing issues and wear-related damage.
We truly value feedback such as yours, as it helps us continue improving both our products and our customer experience. We regret that this situation did not meet your expectations and thank you for sharing your perspective.
Have a nice day,
The VEJA Team
Extremely uncomfortable shoes that I am not allowed to return
I really love that these shoes are fair trade and responsibly sourced and use non-toxic materials. In my enthusiasm for this, I bought a pair that seemed comfortable when I tried them on in the Veja London shop, but when I got them home and tried them around the house, my feet were soon in agony: they were a bit too narrow for my weird wide toes. I tried to take them back, as they were still in perfect condition. But I was told that they do not allow returns, only exchange. They had not told me this before I brought the shoes. There's no legal requirement for bricks-and-mortar shops to allow returns, but it is unusual not to, and it is best practice to display a clear sign at the till if you don't. Veja have not got any sign at the till saying exchanges only. Perhaps the shop assistant forgot to tell me becuase I asked a question. They definitely hadn't told me: if I had known, I would never have risked shopping from this company, as I know my feet are an awkward shape and I do sometimes have problems that I can't detect immediately!
They gave me credit, and I tried on other shoes, but they are all made to the exact same pointy foot shape, so there are no options that fit me - and most of them had way too much arch support as well. The next size up was too huge. The shop assistants stood there staring at me and whispering for over an hour while I walked around in a panic trying on uncomfortable shoes and trying to decide what to do, it was a horrible nightmare. One came over, and asked if I was alright, but before I could reply, her colleague called her back, and they went on staring and whispering. Eventually a new lady arrived who was lovely and actually helped me choose some shoes. But after 20 minutes my feet were in agony again: the replacement shoes were no better than the first, just prettier, but not pretty enough to destroy my feet for, even for a party!
Given that shoes have to fit, and it isn't always obvious out shopping if they don't, and wearing the wrong shoes can cause lifelong damage to your body, it's not just a question of "changing your mind". So not allowing returns is appallingly bad practice for a supposedly "ethical" shop. Especially if they don't make it clear before you buy them. And especially if all their shoes are the same shape.
Also, my mother owns a shop, and she has had some customers who spend too much in the spur of the moment and then have to return stuff due to their financial situation - she always accepts returns for full refunds, because not to do so is unethical. These are expensive shoes, and though I can afford one new pair that I can actually wear, I can't just throw away £135 and still need new shoes urgently!
Veja's system of giving credit on their in-store account, instead of a voucher (they haven't even emailed one) also makes it very difficult even to give the credit away or sell it on at a discount to reclaim some. And it appears that I can't even use the credit myself online, only in store, which is a big problem as I don't live in London, I am only visiting. I could try buying some shoes and selling them on onine, but there's no way I'd get the full amount. Veja's policy pretty much amounts to theft.
I always try shoes on in the shop and make sure I walk around a bit, but I get very stressed out shopping and prefer to be able to try shoes at home as well. But I can't just shop online because a) I am between sizes and b) I usually have to try on several styles to get one that is right, and ordering and returning 10 pairs of shoes at a time is not viable. I have never had this problem where I couldn't return shoes for a full refund in the store that I brought them before. The only other shoe shop that doesn't allow returns is Sports Direct - and Veja should know better than to behave like them.
.....
On a different note: on both occasions I visited the store, the customer service was appalling, if I asked a question the staff just stared at me and eventually admitted they didn't understand enough English. They had a system where someone took absolutely ages to find shoes in a different size from behind the scenes, then instead of someone saying the ones I'd asked for had arrived, someone else put them away again straight away before I could grab them!
If I managed to spot the box I needed before it was whisked away again, then they would only give one shoe and hid the other - no good for me because my feet are different sizes. They didn't understand when I asked for the other shoe, so I had to say it multiple times in different ways to make myself understood.
Except for the lady who turned up after an hour and tried to help, none of the staff ever smiled at me, or even frowned, it was like I didn't exist, and really weird. Other shops I visited staff varied from grumpy and flustered to lovely and helpful, but all seemed normal and functional, not acting like weird broken robots!
31 December 2025
Unprompted review
Reply from VEJA
Hello Emma,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience in our London store felt stressful and disappointing.
That said, we would like to clarify several points, as some elements of your account do not reflect what occurred in store.
You visited the boutique on 30 December, during which you tried several models (including Panenka and Volley) for approximately two hours, testing them extensively in-store by walking, bending, and moving around the shop. You ultimately chose the Volley Leather.
On 31 December, you returned to the store and requested a refund. As explained at the time, refunds are not offered in our physical stores, only exchanges or store credit. This policy is clearly stated on the purchase receipt, which was shown to you in store.
You agreed to proceed with an exchange and again spent a significant amount of time trying multiple models. Our team approached you several times to check if you needed assistance. When it became clear that the situation was causing you distress, the store manager personally took charge of your case, remained with you for over an hour, discussed fit and pressure points in detail, offered water, and ensured you were supported throughout the process.
You eventually selected a new pair (Campo Kiwi) as well as accessories, used your store credit, thanked the team for their help, and left the store in a calm and positive manner. You later returned once more to request additional store credit, which was granted.
Regarding your comments about staff behavior and communication:
At no point was any issue raised in-store about language barriers. Team communications you perceived as whispering were standard operational exchanges related to stock, customer assistance, and ensuring appropriate support for you during your visit. The shoe handling process you mention is identical for all customers and intended to ensure correct sizing and hygiene.
We understand that footwear fit is highly personal, and we regret that our shoe shapes did not meet your expectations. However, we must respectfully disagree with the characterization of our policy or our team’s actions as unethical. Our in-store exchange policy is lawful, transparent, and consistently applied, and our team acted with patience, professionalism, and care throughout a particularly complex situation.
We truly regret that VEJA products were not suitable for your feet, and we thank you for acknowledging our ethical commitments. We wish you the best in finding footwear that offers you the comfort you need.
The VEJA Team.
I love VEJA shoes
I love VEJA shoes. Yes, they're pricey but they're good quality and ethical. Never had issues with orders.
31 December 2025
Unprompted review
Reply from VEJA
Hello Ciprian,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Geraldine,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
This is the second pair of Vejas that I…
This is the second pair of Vejas that I have ordered and I love them both! I love what the company stands for and the quality is great!
26 December 2025
Unprompted review
Reply from VEJA
Hello Amber,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was once again a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Very good 100%
24 December 2025
Unprompted review
Reply from VEJA
Hello Romney,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Adrian,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Better and better
I had to ask for customer support and it was just great: easy to contact, fast, professional and speaking in my language!!
I got the solution in a couple of days and I got my wonderful shoes faster than the expected delivery date. It’s my 3rd pair of shoes in 3 years and I see the improvement of the brand. Well done!!!
15 December 2025
Unprompted review
Reply from VEJA
Hello Carolina,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site and with our customer service.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I recieve a good servir and i like the shoes but……..
I receive a Good service, the o my think i dont like it is that i supossed to pay 143 dollars final, but finally i pay like 167 dollars, i know that is for the tasks or the customs but you could let me know before pay
4 July 2025
Reply from VEJA
Hello Yolanda,
Thank you very much for your feedback and for your kind words about our service.
We’re really glad to hear that you had a good experience overall.
Regarding the final price, we sincerely apologize for the confusion.
We understand how important transparency is, and we’ll make sure to improve our communication so this doesn’t happen again.
If you have any other questions or need assistance, we’re here to help.
Sincerely,
The VEJA Customer Service Team
Hi Veja!
Hi Veja!
I love your sneakers and I already have 6 pairs. The quality, comfort and above all the look are fantastic. May you live long and be healthy :)
9 December 2025
Unprompted review
Reply from VEJA
Hello Vladimir,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
GOT WHAT I HAD EXPECTED!
GOT WHAT I HAD EXPECTED!! COMFORT & CRAFTSMANSHIP.
DELIVERY: FAST AND RELIABLE
8 December 2025
Unprompted review
Reply from VEJA
Hello Nathan,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Insane import fees & lack of transparency
I ordered a $146 USD pair from VEJA, they charged me $30 for delivery on UPS Express, which is totally fine and acceptable, as it's international shipping.
At first, my delivery was moving smoothly, it exited France, arrived in Germany, then the US and then it arrived to my city in Mexico, but then once again left to the US, then again to Mexico, but not my city this time.
This seemed strange, but I didn't mind at first, that's until UPS requested $1251.50 MXN ($68 USD approximately) from me for "import & tariff fees", likely because my package entered & exited the US twice.
I was basically forced to pay $98 USD total just to receive a $146 USD pair of shoes.
Nowhere in the checkout or my receipt was it established that import fees could apply for my order and that they would represent almost 50% of my order , but of course, it's buried in their Terms of Service, there was no explicit warning.
I'll never shop on VEJA anymore due to this lack of transparency and their customer support taking AGES to respond, they do not allow you to cancel the order and only pay the shipping costs either, absolutely diabolical.
Edit & Reply to VEJA:
The "information" was a simple disclaimer that states "The buyer will be responsible for all applicable government taxes, administrative fees, and customs duties.", this isn't close to enough when we're talking about almost 50% of my order value, do better VEJA.
2 December 2025
Unprompted review
Reply from VEJA
Hello Mau,
Thank you for taking the time to share your feedback with us.
We are sorry that your experience on our VEJASTORE did not meet your expectations.
Information about taxes and customs duties is provided at the time of purchase, at checkout, underneath the delivery address.
We regret that the information was not clear enough at the time of purchase.
EDIT: We understand that these additional costs can be frustrating, but please note that your local customs office determines them based on the import regulations and tariff codes applicable in your region. VEJA does not know these amounts before delivery.
Please know that customer satisfaction is our priority. Customer feedback is valuable to us and helps us improve and refine our services.
We will certainly pass on your comment to the dedicated teams.
Thank you for the time you have given us.
We wish you a good day,
The VEJA customer service team
at the end everything was ok
at the end everything was ok. it took some mor days to cross border, but ok in general.
3 September 2025
Reply from VEJA
Hello Luis,
Thank you for taking the time to share your thoughts.
Your satisfaction is among our highest priorities, and it inspires us to continually improve our service.
We truly appreciate your trust and we hope that you are enjoying your new trainers!
Wishing you a wonderful day,
The VEJA Customer Service Team
Never buying Vejas again
After less than a month of minimal wear the leather is already coming apart. I’ve never had a pair of leather shoes crumble so quickly. Customer support offered no help or warranty. This will be my first and last pair of Vejas. Buyers beware!
4 December 2025
Reply from VEJA
Hello Becca,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
After reviewing your case, our team determined that the issue was caused by an external factor rather than a quality defect. For this reason, we were unfortunately unable to offer a warranty solution.
We understand how disappointing this can be, and we appreciate you taking the time to share your thoughts with us.
Have a nice day,
The shoes arrived very quickly and my…
The shoes arrived very quickly and my daughters love the shoes.
27 November 2025
Unprompted review
Reply from VEJA
Hello Jason,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you and your daughters enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Excellent communication from order to…
Excellent communication from order to delivery.
26 November 2025
Unprompted review
Reply from VEJA
Hello ANN SINGER,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Order and delivery
Placing the order was super easy and delivery was on time.
22 November 2025
Unprompted review
Reply from VEJA
Hello Jo N Hagle,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Fernanda,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with the products that you recieved!
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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