Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
Company replied
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
Asks customers to review
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Grade A Satisfaction
The product was delivered quickly and the box was not damaged. I absolutely ADORE my shoes. The color and quality is excellent. I appreciate VEJA for taking the time to invest in quality service from the material to the delivery.
13 April 2026
Unprompted review
Reply from VEJA
Hello Lynnette,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Love VEJA
Love VEJA. I have 3 pairs of VEJA shoes. Campo, V10, and Campo in canvas material.
I love the signature V on the sides of the shoe and the VEJA logo on the back of the shoe.
I wear the campo everyday and I get lots of looks and people starting down at my feet.
4 April 2026
Unprompted review
Reply from VEJA
Hello Ravinder,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
No delivery- poor customer communication
Placed an order on 2/4/26 advised delivery by Royal Mail is typically dispatched on 2-4 days
Currently my order is still ‘in progress’
I have used the bot and requested a call several times but as yet no response
I have also emailed several times and as yet no response
This is a birthday gift - so it is now urgent that I get an update on this order
2 April 2026
Unprompted review
Reply from VEJA
Dear Sharon,
Thank you for sharing your experience with us, and we are sorry that we were unable to get in touch with you.
Indeed, following your order, we have tried to contact you several times and have responded to all your requests, but they do not seem to have been successful.
We have been informed by our logistics team that the delivery address you provided when placing your order is incomplete and, as a result, the delivery could not be made.
One of our representatives will call you tomorrow to discuss this unpleasant situation.
But rest assured that once the delivery address is updated, your order will be dispatched ASAP.
In the meantime, we invite you to check your spam folder, as our responses to your requests might have been sorted there.
We thank you for your patience and understanding.
The VEJA care team
Heavily coated, poor quality leather
I bought the Esplars in White Parme. The leather is very heavily coated with chemicals. The coating means that you cannot see the natural pores on the leather, and it also loses its breathable and mouldable properties. It feels plasticky as the coating process has made the leather stiff. At the toes where shoes naturally crease, the leather cracks and flakes due to the coating, revealing the grey below. Veja replied by stating that their sneaker uppers are made of 'genuine leather', but that is the same as saying a steak is '100% beef'. It tells us nothing about the quality of the leather itself. I know that Veja doesn't work with aniline or even semi-aniline leather. I wouldn't be surprised if it's made of split leather, which is cheap. I spoke to a cobbler that worked in a Veja store and they said that they don't really understand why Veja uses such heavily coated stiff leather for a pair of shoes where creasing is inevitable and soft supple leather is required. Veja should be much more transparent about their processes. This calls into question if their company is greenwashing.
Also, the sole is not durable and doesn't last long. It starts to wear very very thin until I can see the imprint of my finger if I push down on the sole from the inside. The pattern on the sole for grip also wears away quickly. Veja is not worth the price
3 April 2026
Unprompted review
Reply from VEJA
Hello Jessie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with the Esplars did not meet your expectations and that the materials and durability raised concerns for you.
At VEJA, we understand that leather quality, comfort, and longevity are essential, especially for a product designed for everyday wear. While we use leather sourced from certified suppliers and produced according to our environmental and social standards, we also acknowledge that different constructions and finishes can be perceived very differently depending on personal expectations and use.
We believe transparency is essential, which is why we publicly share detailed information about our materials, leather sourcing, tanning processes, and manufacturing choices. Rather than addressing these points in isolation, we invite you to consult our Project page, where our full approach and constraints are explained openly: https://project.veja-store.com/en
Thank you for your understanding,
Have a nice day
V-90 SUEDE CALIFORNIA PIERRE
First time customer, impressed with the website and company values. trainers displayed real style.
They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive. Felt fractionally tight when put them on @07:45, it’s 15:37 and they have moulded to my feet.
2 April 2026
Unprompted review
Reply from VEJA
Hello Patrick,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Flawless service from ordering to delivery
Great product and trouble free ordering and speedy delivery.
31 March 2026
Unprompted review
Reply from VEJA
Hello ,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
No response from Operator
I had bought the pair of sneakers from Brand Alley and returned them as I found that the quality was not as good as I had expected.
The item, Veja - Soletrader via Operator was returned by Royal Mail on 26/03/26 Session I’d- 4-25878
But to date I have yet to receive an acknowledgment of the receipt of my return.
Maureen
I’m writing this following your request for me to liaise with BA. They’d asked me to communicate with you as you had posted the sneakers to me and I had returned the sneakers to you at your address.
Hi Soletrader had sent me the QR code for the return of the sneakers.
Are you telling me that you have not received them?
26 March 2026
Unprompted review
Reply from VEJA
Hello Maureen,
We understand the confusion. However, our warehouse only handles returns for orders placed directly on our official website. Any items sent to us that were purchased via BrandAlley (including with a QR code from Soletrader) are not processed in our system, so we cannot confirm receipt or issue a refund.
We kindly ask you to continue liaising directly with BrandAlley or Soletrader, as they are responsible for handling returns and refunds for purchases made through their platform.
If you would like a more detailed explanation from us, please feel free to contact us directly by email,
We appreciate your understanding.
The VEJA Team
Order Veja sneakers 11 day ago; still not here
I ordered sneakers from Veja 11 days ago (March 11] and paid for 2 day shipping. They are still not in and I’ve sent them 4 messages through their email contact form about this issue. They keep telling me that they are going to raise this as a priority and ship the sneakers and they refunded the $20 for the express shipping that I paid for, which I demanded they do. I still have not received the sneakers (it’s March 28] and there is no number to call them. I’m beyond frustrated. For a company that talks about sustainability, how about sustainability when it comes to customers.
11 March 2026
Unprompted review
Reply from VEJA
Dear Scott,
We are truly sorry for this unpleasant situation.
We are doing our best to relay the information to our logistics team.
A representative from our customer service team will get back to you shortly.
Thank you again for bringing this to our attention.
The VEJA care team
Very bad
Dear Customer Service,
I am writing to express my disappointment with the quality of my Veja trainers.
I purchased this pair less than a year ago, and I was expecting a much higher standard of durability. However, when I went to wear them today, I found that they had already deteriorated significantly. This level of wear and tear after such a short period is extremely concerning and does not reflect good quality.
I am very dissatisfied, as I have not had the opportunity to use them extensively, yet they are already in poor condition. I had expected a product that would last much longer.
I would appreciate it if you could look into this matter and advise on a possible resolution, whether that be a replacement, repair, or refund.
Thank you for your attention to this issue. I look forward to your response.
Thanks
Fabiano
20 March 2026
Unprompted review
Reply from VEJA
Dear Fabiano,
Thank you for your message.
We confirm that we have received your email and appreciate you bringing this matter to our attention. We are sorry to hear about your experience and understand your disappointment regarding the condition of your trainers.
As mentioned in our response, we kindly invite you to contact John Lewis directly, as this is the retailer from whom the pair was purchased. They will be best placed to assist you with your request and provide an appropriate solution.
Thank you for your understanding, and please do not hesitate to contact us again if you require any further assistance.
Kind regards,
Everything went great
Everything went great, I really recommend their service and their brand.
18 March 2026
Unprompted review
Reply from VEJA
Hello Michiel,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
They barely lasted 3 months…
I purchased a pair of Campo trainers as a Christmas gift, and after only three months, with minimal wear due to London’s wet weather, the leather has already started peeling at both the toe and heel. This is completely unacceptable for footwear at this price point.
Customer service dismissed the issue as damage from “external elements,” despite the shoes being worn only occasionally. This response feels like a refusal to take responsibility rather than a genuine assessment of a clear quality problem.
For a brand that promotes durability and premium materials, this level of deterioration in such a short time is frankly poor. I own leather trainers that have lasted close to a decade under far heavier use, so there is no justification for this.
If this is the standard of quality and aftercare, I would strongly advise others to think twice before purchasing. A costly mistake and a very disappointing experience. ⚠️
18 March 2026
Unprompted review
Reply from VEJA
Dear Almudena,
Thank you for taking the time to share your feedback.
We have carefully reviewed your case, including your previous exchanges with our customer service team, as well as the photos you provided.
The marks on the leather appear consistent with friction or contact with external elements. Additionally, the wear observed at the back of the shoe can occur when shoes are removed without being fully untied, which over time may lead to this type of damage.
We completely understand your disappointment and your expectations regarding the durability of our products. However, based on our analysis, the condition of your pair does not indicate a manufacturing defect.
We are sorry that we are unable to offer a different outcome in this instance, and we appreciate you taking the time to share your feedback.
Thanks for your understanding,
The VEJA Team
So quick and so smooth
16 March 2026
Unprompted review
Reply from VEJA
Hello Jude,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Good quality of everything as always
As usually with Veja products, the experience was very good. This time there were a couple of pitfalls (the original link for tracking the order did not work and the delivery company did not inform in advance about the delivery), but these were dealt with well.
The shoes look very good and exactly as they seemd on the pictures. I expect the same high quality and endurance, as with all the others Veja shoes I have. There is even an extra set of shoe laces with my new pair, I suppose in order to have one more colour option to match them and/or to change after they get wet during a hike
13 March 2026
Unprompted review
Reply from VEJA
Hello Costas,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Love the trainers
Love the trainers, arrived within a couple of days of ordering!!
12 March 2026
Unprompted review
Reply from VEJA
Hello Joanna,
Thank you so much for your positive feedback!
We are thrilled to hear that you are enjoying your VEJAs and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Miran,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Quick shipping, awesome product!
Shipping was quick and I am very pleased with their latest shoe that I ordered. I was a bit confused by what size to order but I just did some research and the size I chose fits perfectly!
9 March 2026
Unprompted review
Reply from VEJA
Hello ,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Amazing
Easy order, with CS replied to your question promptly (same day),super happy with the shoes I ordered.
6 March 2026
Unprompted review
Reply from VEJA
Hello,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Clara,
Thank you for your feedback. We’re sorry to hear about your experience.
We have just sent you an email to the address associated with your order so that we can better understand what happened and find a solution for you as quickly as possible.
Thank you for patience,
Best regards,
Ι love veja
Ι love veja, 2years i'm trying to destroy your shoes (rio brancco) and i failed, so... i bought my second veja (condor royale) and i expect the same. Untill now, Veja means QUALITY not fast fashion garbages.
4 March 2026
Unprompted review
Reply from VEJA
Hello Petros,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Don't bother to buy vejas for your…
Don't bother to buy vejas for your toddler. I received a pair as a gift (that normally cost close to 100 euros) and they're designed in such a way that they're impossible to put on without breaking your kid's foot. Can't be returned so they'll go in the bin unused. So much for "environmental" credentials.
1 March 2026
Unprompted review
Reply from VEJA
Dear Eanna,
Thank you for sharing your experience with us.
We regret to hear that your child's shoes are difficult for him to put on and do not fit properly.
We acknowledge that requesting a return or exchange for a gift can be a delicate matter.
Please contact our customer service team at the following link: https://www.veja-store.com/en_ie/contactus (https://www.veja-store.com/en_ie/contactus).
We would be pleased to assist you in finding an appropriate solution.
We appreciate your patience and understanding.
Wishing you a pleasant day.
The VEJA care team
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