Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
Company replied
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
Company replied
First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
Company replied
Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent communication from order to…
Excellent communication from order to delivery.
26 November 2025
Unprompted review
Reply from VEJA
Hello ANN SINGER,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Order and delivery
Placing the order was super easy and delivery was on time.
22 November 2025
Unprompted review
Reply from VEJA
Hello Jo N Hagle,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Fernanda,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with the products that you recieved!
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I never received the shoes
I never received the shoes. The tracking number was wrong. 2 weeks after I should have received the shoes, customer service sent me another invalid tracking number which was not working. After a month I asked where were my shoes and as I waited so long if it would have been possible get a discount: p they turned impolite on the answer naming was not possible because they always keep prices as low as possible and keeping production sustainable. After another week they told me there have been problems on the shipping, the shoes were on the way back to store and I would receive the refund once the receive the shoes. If I never got the shoes why should I still wait for refund? Anyway after other 2 weeks still no refund
4 October 2025
Unprompted review
Reply from VEJA
Hello,
Thank you for taking the time to share your experience with us.
We sincereley regret that you recieved incorrect information regarding the delivery of your order, and never received your parcel.
Please be aware that we value people's opinions as they help us enhance and refine our services.
We will be sure to pass your comment on to the dedicated teams.
Refunds are made automatically upon reception of returned parcels at our warehouse.
Please do not hesitate to get back to our customer service team if needed.
Once again, we sincerely apologize for any inconvenience caused by our delivery partner.
Thank you for your patience and understanding throughout this process.
Wishing you a wonderful day,
The VEJA care team
Reply from VEJA
Hello Rebecca,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Miguel,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Horrible
I'm obsessed with the shoes and I have hundreds of pairs. Also it's the first time I am giving so bad feedback. I have them for a year and they got torn at the back and I have hardly worn them. Apart from this, they' re very hard material inside and outside so, very uncomfortable. Very bad quality, I would definitely NOT recommend. Other sneakers I have used such as Nike, have lasted for years and after multiple washings. Wouldn't buy it again.
9 November 2025
Unprompted review
Reply from VEJA
Hello Athina,
We’re really sorry to read your feedback and to hear about your experience with your pair. This is of course not what we want for our customers.
We’d like to look into this further, but we can’t find any message, order or request from you in our system. Could you please contact us so we can review your case and try to help?
Thank you in advance,
The VEJA Team
good
Love your shoes so much! It’s my third time buying and I’m never disappointed. Great quality and style every time!
5 November 2025
Unprompted review
Reply from VEJA
Hello Tian,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Love the shoes
Love the shoes. Super comfortable. Have had for about 3 months and wear for everything - work, gym, light hikes, and just general walking and have held up really well. Look great also. The buying experience was quick and easy.
28 July 2025
Reply from VEJA
Hello Brian,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Very bad first time shopping experience
1. Can not cancel the order after 4 hours.
2. Request returned,can not see any order details and did not refund to me.
28 August 2025
Reply from VEJA
Dear Carly,
We thank you for bringing this to our attention.
We are sorry that our order cancellation deadlines do not suit you.
Please know that we have established this duration to ensure a quick order processing and to be able to deliver our customers within competitive timelines.
Regarding your return that has not been refunded, indeed, following a quality control, it turned out that one of your two returned items was not purchased on our site.
We were therefore only able to proceed with the refund for one of the two returned items.
Our quality team is awaiting your response to resend the incorrect item to you.
We are looking forward to hearing from you.
The VEJA care team
my first Veja😍
I just got my first Veja sneakers here in Montenegro and Im thrilled. They came here in 8 days and I was able easily to track whole process. My sneakers are great, comfortable, true to size and exacrly as I exspected.
Hope that will enjoy vearing them in the future🥰
14 October 2025
Unprompted review
Reply from VEJA
Hello Ana,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Shoes not weatherproof & disappointing customer support
Bought Veja V90 White Mesh Umber. The shoes were fine until I got caught in the rain for the first time. The rain caused the pigment in the suede Veja logos to run into the mesh, permanently discolouring the logos and staining the shoes orange.
Customer support labelled walking in the rain as “improper use” and refused my warranty claim, ridiculous.
6 October 2025
Unprompted review
Reply from VEJA
Hello Thomas,
We’re sorry to hear about your experience.
Unfortunately, suede and mesh are delicate materials that are not recommended for use in rainy or wet conditions. Water exposure can cause the suede’s pigment to bleed and alter the appearance of the shoe.
As this results from an external factor, it cannot be covered under our warranty.
Our customer service team shared care advice, including the importance of waterproofing your pair to help protect it against this kind of damage in the future.
Thank you for your understanding.
The VEJA Team
Great trainers
I have bought these trainers several times and never been disappointed. The company kept me well informed about the order which arrived quickly and I will buy again in the future.
8 October 2025
Unprompted review
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We're thrilled to hear that you've been consistently happy with your VEJA trainers and that your recent order arrived quickly and smoothly.
Your loyalty means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you back again soon!
Sincerely,
The VEJA Customer Service Team
Stylish sustainable trainers
Easy to use website. Quick delivery. Great trainers and company ethos! My third pair and I will continue to buy in the future!
8 August 2025
Reply from VEJA
Hello Leah,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Very comfortable shoes
Very comfortable shoes. Was looking for a cute pair of brown athletic tennis and these are perfect.
10 September 2025
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
What's taking so long?
I made an order on the 30th of Sept but still have not had notification that my shoes have been posted. I contacted Customer Services and they told me that when they receive confirmation of payment they'll post them. Payment has left my account.
Very unusual for an online purchase to take so long.
Any updates would be great.
Purchase ref is: 10860253160
2 October 2025
Unprompted review
Reply from VEJA
Hello Tony,
Thank you for taking the time to share your review with us.
We are sorry to learn that your order is keeping you waiting.
Please rest assured, according to your tracking information, your order is expected to be delivered on Monday, October 06.
For further information, I invite you to contact our customer service team.
We truly appreciate your trust and hope you'll enjoy your new trainers.
Sincerely,
The VEJA Customer Service Team
I’ve been a loyal New Balance customer…
I’ve been a loyal New Balance customer for years and decided to try VEJA. Unfortunately, I’ve been left disappointed. After only a handful of wears, the laces snapped. I contacted customer service and, even after sending a photo showing the trainers were barely worn, they refused to replace the laces. I ended up having to pay for new laces and shipping myself. It’s not the cost that bothers me, but the principle — it’s clear there was a fault, yet the responsibility was pushed onto me. Based on this experience, I would not purchase from this brand again.
1 October 2025
Unprompted review
Reply from VEJA
Hello Jane,
We are sorry to read about your experience.
The reason we could not provide assistance is that you did not wish to share your proof of purchase with us. This is an essential step that allows us to confirm your order and offer you a proper solution.
As there are unfortunately many counterfeits on the market, we must ensure that our after-sales support only applies to genuine pairs. That’s why we suggested purchasing the laces directly from our website.
Of course, if you are able to provide your proof of purchase, we will be more than happy to assist you further.
Thank you for your understanding.
The VEJA Team
Customer Service
My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less than 24 hours. I had some concern regarding the color and again, received a message back promptly. The online site is easy to use, great customer services and laces were shipped quickly.
8 September 2025
Reply from VEJA
Hello Erin,
Thank you for sharing your feedback. We truly appreciate your support and are glad to hear the laces arrived on time and that ordering was easy.
We have responded to your request regarding your shoelaces.
Unfortunately, we no longer produce cream-colored shoelaces, and the white shoelaces are the ones designed to go with your pair. We understand this may be disappointing and appreciate your understanding.
Your comments are important to us, and we will share them with our product team to continue improving our offerings.
Kind regards,
The VEJA Team.
Please don’t buy shoes from this…
Please don’t buy shoes from this company!!
Bought pair costing £140 worn them once and sole came away sent them back and never heard from them for weeks.
Email today to say as they are not new no refund.
Please buy shoes/ trainers elsewhere this company are a disgrace.
30 September 2025
Unprompted review
Reply from VEJA
Hello Greig,
Thank you for your feedback.
We contacted you one week after receiving your return, as we had not heard from you regarding the issue.
Upon checking, we also noted that the pair had been worn. As stated on our website, this is not part of our standard return procedure, and unfortunately, a refund was not possible in this case.
However, as a gesture of goodwill, we issued you a store credit to use on future purchases. We regret that this situation has caused frustration and appreciate your feedback as it helps us improve our service.
Kind regards,
The VEJA Team.
Very fast and efficient shipping with…
Very fast and efficient shipping with my 2 orders. Had to returned one pair of shoes and the refund was made immediately into my bank account.
12 September 2025
Reply from VEJA
Hello Jose,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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