Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
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What people talk about most
Reviews shaping this summary
This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
Company replied
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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I love Veja's high quality and…
I love Veja's high quality and beautiful shoes ♥️
22 May 2026
Unprompted review
Reply from VEJA
Hello Denisa,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
I’ve been a loyal customer of Veja for…
I’ve been a loyal customer of Veja for years, which makes this even more disappointing. I purchased a pair of suede trainers that were far from cheap, and within 4 weeks of wearing them they developed a large rip at the front due to what is clearly poor quality materials or manufacturing.
When they first arrived, I did notice a slight scuff, but I didn’t expect that normal wear would quickly turn it into a major hole. Instead of standing by the quality of their products, Veja chose to blame me rather than acknowledge the issue.
For a brand positioning itself as premium, the quality and customer service fell well below expectations. It honestly feels like standards have seriously dropped, and the company now seems more interested in avoiding responsibility than looking after long-term customers.
Sadly, after years of buying from Veja, I won’t be purchasing from them again.
21 May 2026
Unprompted review
Reply from VEJA
Hello Simon,
We are sorry to read about your experience and regret your disappointment, especially as a long-standing customer.
However, based on the photos provided and the clean, sharp tear observed at the front of the shoe, this type of damage is more consistent with an external factor (such as a snag, impact, or friction) rather than an issue related to materials or manufacturing.
You also mentioned noticing a scuff when the pair was first received. Unfortunately, this was not reported to us at the time. Should you be able to provide photos showing the condition of the pair upon delivery, including this initial scuff, we would of course be happy to review your case again accordingly.
At this stage, the nature of the damage does not allow us to classify the issue as a manufacturing defect.
We understand your frustration and thank you for sharing your feedback.
Have a nice day,
The VEJA TEAM
Very fast delivery
Very fast delivery ! My product came in perfect condition
16 May 2026
Unprompted review
Reply from VEJA
Hello Patricia,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Really good quality product and refreshing to see a trainer company so ethically focused.
Really good quality trainers and brilliant that the company is so focused on economic justice and ethical sourcing of materials. I love that we can wear our trainers and feel good that the people who made them are paid properly and treated with respect.
14 May 2026
Unprompted review
Reply from VEJA
Hello Sam,
Thank you so much for your thoughtful and kind feedback!
We’re delighted to hear that you love the quality of our trainers and that our commitment resonates with you.
It truly means a lot to know that you feel good wearing our products and supporting the people behind them.
We look forward to welcoming you again soon!
The VEJA Team
Reply from VEJA
Hello Laurent,
Thank you for your kind feedback!
We’re delighted to hear that you enjoyed our products, our store, and that your order arrived on time.
We look forward to see you again soon!
Sustainable? Ethical?… But not repairable. Just branding and profit!
I purchased a pair of VEJA children’s sneakers brand new through Cettire in January. After only around four months of normal wear, the elastic laces snapped completely.
What followed was a deeply disappointing customer service experience that raised serious questions about VEJA’s sustainability and after-sales support.
Initially, I was told the issue was due to children “not taking care of their footwear” and was advised to search online for replacements or visit a cobbler. No replacement laces, repair option, or practical solution was offered.
After further correspondence, VEJA confirmed that the elastic laces are proprietary, they cannot be purchased separately, no suppliers can be recommended, and there is effectively no repair pathway available for this component.
This means a pair of premium children’s sneakers can become functionally unusable due to a single consumable part failure after a very short period of use, with no ability for the customer to repair or replace it. That is fundamentally at odds with the sustainability and longevity messaging heavily used in VEJA’s branding.
When I raised concerns about durability and support, VEJA then suggested the shoes may not meet their quality standards or could potentially be “non-authentic” because they were purchased through Cettire, despite Cettire being a major international retailer that openly sells VEJA products.
At no point was there any constructive attempt to resolve the issue.
The communication throughout was impersonal, scripted, and dismissive in tone, with no meaningful engagement or effort to offer a solution. For a premium priced product positioned as ethical, sustainable, and responsible, the level of after-sales support was not consistent with those claims.
While I understand limitations around third-party retailers, VEJA still benefits financially from these sales globally. Consumers paying premium prices reasonably expect basic support, transparency, and access to repair or replacement parts.
This experience highlights a significant gap between VEJA’s sustainability branding and the practical reality once something goes wrong with the product.
12 May 2026
Unprompted review
Reply from VEJA
Hello Jaclyn,
Thank you for taking the time to share your feedback.
We would like to clarify that the situation did not unfold exactly as described in your review. In your initial message, you asked whether the issue you experienced was normal. We explained that this type of issue can occasionally occur, particularly as children’s shoes are often subject to higher levels of stress during wear rather than suggesting improper care.
You also inquired about purchasing replacement elastic laces. We informed you that, as these components are produced specifically for our models, we do not hold spare parts separately nor produce surplus, which is why they are not available for individual sale.
In an effort to assist you, we suggested alternative solutions, such as sourcing similar laces independently or consulting a local cobbler. However, as your purchase was made through a retailer with whom we do not have a direct partnership, we are unfortunately unable to cover any associated costs or provide after-sales service.
We would also like to emphasize that the exchanges you had with our team were handled with attention to your specific case. While the agent was not able to offer a direct solution under these circumstances, we did guide you toward the appropriate point of contact — namely your retailer, who remains responsible for after-sales support.
We understand that this situation is disappointing and appreciate your feedback, which we take seriously.
Kind regards,
Perfect
Perfect - everything as said with clear communication in every step. Thank you!
11 May 2026
Unprompted review
Reply from VEJA
Hello Masha
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
The delivery was super quick
The delivery was super quick! The Etna sandals are light, comfy and super cute! They fit a tad big, so if I order another pair, I will size down. Otherwise, they’re perfection!
5 May 2026
Unprompted review
Reply from VEJA
Hello Kelly,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
It's my first time to order a pair of…
It's my first time to order a pair of Veja..just curious at first when i saw my boss wearing them at our event. i told myself to buy a different style and color as a gift for myself this Mother's Day..thanks they were delivered in time so i could wear them this Sunday, Mom's Day. I wanna rate my new Veja Jitsu Suede Brown Black Eagle with 5-⭐️⭐️⭐️⭐️⭐️. They are perfect! I wanna order them for my family members.
7 May 2026
Unprompted review
Reply from VEJA
Hello Mary,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Quality
Delivery was made on time. I highly recommend buying online; it was an excellent experience for me. This is my second purchase from this wonderful brand.
7 May 2026
Unprompted review
Reply from VEJA
Hello Jane,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Everything was perfect
I wasn't sure about the size, but your size chart was very helpful. Shipping was very fast.
4 May 2026
Unprompted review
Reply from VEJA
Hello Jasmina,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Not recommended
I'm on my second pair of Veja Campo. The 1st, there were holes on the soles after about 2 years of use - I didn't do a lot of walking, and I didn't use them every day. I was able to get them replaced, but after a year and a bit, there are showing the same signs. Honestly ridiculous considering the price and how they advertise their soles' quality. Won't buy this brand again once these bite the dust.
13 June 2025
Unprompted review
Reply from VEJA
Hello Rebeca,
Thank you for taking the time to share your experience.
We’re truly sorry to read about your disappointment and understand how frustrating this must be, especially given your expectations around durability.
This is not the experience we want our customers to have, and we’d really like to better understand what’s happening with your current pair.
We kindly invite you to contact our customer service team directly so we can review your case in detail and see what might be going on with the soles. Our team will be happy to look into this with you.
Thank you again for your feedback, it’s important to us and helps us improve.
Kind regards,
The VEJA Team
After 7 days of placing the order
After 7 days of placing the order I still had no confirmation the item was being sent. I contacted Veja to ask why and the reason was because they said there was a discrepancy with my shipping details. I don't know why they didn't contact me as soon as they knew but they didn't and that's not great customer service. Now I have to wait an extra 4+ days for it to be delivered.
2nd update
On their reply you'll see that they claim to have had no contact details for me. Not sure about anyone else, but these days we can only complete an order with a valid email address which they failed to use to contact me.
3rd update.
Veja now claiming they had an error. An error that has only now been presented that I was not made aware of at the time.
In fact the error was all my fault at the time.
Interesting how they found my details quick enough when I wrote a negative review.
The quality of their shoes and customer service are two different things, I hope!
The 2 stars I've reduced to 1 star because of poor excuses, possible lying.
I just don't trust Veja.
Buy the shoes by all means, just don't shop directly with Veja
29 April 2026
Unprompted review
Reply from VEJA
Dear Richard,
Thank you for taking the time to share this situation with us.
We indeed encountered a technical issue with the Auto Complete feature on certain orders, and some information was missing from the delivery address.
Your order has been temporarily placed on hold by our warehouse team pending address confirmation before shipping. We sincerely apologize for the delay—due to an internal communication issue, we were unable to obtain the necessary information in time to contact you.
You did well to contact us, which greatly helped us to speed up the process.
Please know that we are actively working to resolve this bug.
Thank you for your understanding and for your trust in VEJA.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hola
Gracias por su amable comentario.
Su satisfacción es uno de nuestros objetivos diarios y nos inspira para poder mejorar.
Agradecemos su confianza y esperamos que disfrute con sus zapatillas.
Que tenga un buen día,
El equipo de atención al cliente de VEJA
Veja is scam
Shoes made way too big.
Had to pay high price for duties
Return shipping extremely complicated & needed to pay myself, even though I was getting emails from them explicitly stating “Free shipping and returns”…knowing I was on their “Veja canada” website?
SCAM!! Don’t recommend.
16 April 2026
Unprompted review
Reply from VEJA
Hello Jenna,
Thank you for taking the time to share your feedback with us.
We are sorry that your experience on our VEJASTORE did not meet your expectations.
As stated in our Terms and Conditions of Sale, as well as in our Delivery Terms, prices are quoted excluding taxes for orders destined for countries outside the European Union. They are subject to taxes and customs duties of the destination country. These fees and formalities are the responsibility of the customer or recipient. They must be paid to the carrier at the time of delivery. You are responsible for paying all government taxes, administrative fees, and customs duties charged by a carrier when you use the website or make a purchase.
We regret that this information was not clear enough at the time of purchase.
Please know that customer satisfaction is our priority. Customer feedback is valuable to us and helps us improve and refine our services.
We will certainly pass on your comment to the dedicated teams.
Thank you for the time you have given us.
We wish you a good day,
The VEJA customer service team
love the quality and style
love the quality and style. already have 2 pairs from Veja and will definitely buy again
17 April 2026
Unprompted review
Reply from VEJA
Hello
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Everything perfect..
Everything perfect..
Sizing on my running shoes advised to go up one size and they fit perfectly.
Delivery was quick
15 April 2026
Unprompted review
Reply from VEJA
Hello Tracey,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Grade A Satisfaction
The product was delivered quickly and the box was not damaged. I absolutely ADORE my shoes. The color and quality is excellent. I appreciate VEJA for taking the time to invest in quality service from the material to the delivery.
13 April 2026
Unprompted review
Reply from VEJA
Hello Lynnette,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Love VEJA
Love VEJA. I have 3 pairs of VEJA shoes. Campo, V10, and Campo in canvas material.
I love the signature V on the sides of the shoe and the VEJA logo on the back of the shoe.
I wear the campo everyday and I get lots of looks and people starting down at my feet.
4 April 2026
Unprompted review
Reply from VEJA
Hello Ravinder,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
No delivery- poor customer communication
Placed an order on 2/4/26 advised delivery by Royal Mail is typically dispatched on 2-4 days
Currently my order is still ‘in progress’
I have used the bot and requested a call several times but as yet no response
I have also emailed several times and as yet no response
This is a birthday gift - so it is now urgent that I get an update on this order
2 April 2026
Unprompted review
Reply from VEJA
Dear Sharon,
Thank you for sharing your experience with us, and we are sorry that we were unable to get in touch with you.
Indeed, following your order, we have tried to contact you several times and have responded to all your requests, but they do not seem to have been successful.
We have been informed by our logistics team that the delivery address you provided when placing your order is incomplete and, as a result, the delivery could not be made.
One of our representatives will call you tomorrow to discuss this unpleasant situation.
But rest assured that once the delivery address is updated, your order will be dispatched ASAP.
In the meantime, we invite you to check your spam folder, as our responses to your requests might have been sorted there.
We thank you for your patience and understanding.
The VEJA care team
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