It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
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Review summary
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Delivered on time and as described
Fantastic quality at a really good price. Absolutely beautiful quality and illustration of Mowgli and Baloo. My granddaughter will love these. I know these are boys pyjamas but they are perfect for li... See more
Great company great choices the store stocks different items and thinks outside the box great prices kept in the loop item sent well packaged and fast delivery you can't ask for better than that huge... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
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Great PJ’s
Good quality product (Minecraft PJ’s bought for my Grandson). Accurate sizing, reasonably priced and quick delivery too. I have previously bought from this company and would definitely recommend them.
7 May 2025
Unprompted review
Amazing website!
Amazing items on their website - really helped me when I panicked what to get my 9 year old! Items arrived the next day very very impressive for first time order! Will 100% use again!!
7 May 2025
Unprompted review
Website was great for ordering
Website was great for ordering, found what I was looking for but returned them as my grandson had some of them already. Will order again but bigger sizes. Paying for returns is a problem though.
1 May 2025
Unprompted review
Great service
26 April 2025
I placed an order it took 3 weeks now…
I placed an order it took 3 weeks now and didn’t arrive I contacted the delivery company they said i have to contact the brand.
I sent mails and reminders to the brand and that was the answer after 3 weeks
Hello,
The courier has come back to be and advised the parcel is still recording as in transit but there has been no updates since 17/04.
I understand this is not ideal and we are doing everything we can to sort this for you. Please continue to monitor the tracking and get back into contact with us next week if there is no update.
I apologise for any inconvenience caused.
Kind Regards
Vanilla Underground
And until this moment no updates.
15 April 2025
Unprompted review
Great Customer service
Fast delivery, well packaged item, dealt with my issue very professionally
26 April 2025
Unprompted review
Vanilla Underground
Vanilla Underground. Overall good experience. Purchased a product that was slightly defective. No fault of eaither party just one of those things. Lily has been very responsive in all communication, dealt my concerns well and the issue has now been resolved to my satisfaction as a new customer. Good Work!
24 April 2025
Unprompted review
Kids clogs incorrect size and fake return label
I bought a pair of kids clogs and paid €5.95 delivery costs. They proved not a regular size 32 but smaller. Vanilla states it is 22 cm when measured. I measured too, send them a picture for prove and it is 21cm !! They simply say, their measurement is correct Easy way out no...?
When you enter the return department it pretends to give you a return ticket but once you have started the return it actually does not. It only provides a ticket with an adress.
So at the post office I found out I have to pay (again)
We have been emailing too and fro since the smaller size is their mistake. But they refuse to give a return label.
The new shoes i ordered are also un irregular size and in this case too large.
No customer service !! When you have paid for delivery they should pay for the return. You may be a small company but maybe your customers are too !
Never again.
4 April 2025
Unprompted review
Highly recommend
Really helpful staff (Lily) with great email communication. Able to visit local warehouse to check sizes and collect item immediately; postage refunded straightaway. Great service and perfect Halloween cosplay.
26 March 2025
Unprompted review
Great WWE kids dressing gown
Great WWE kids dressing gown. Order process very straight forward and quick delivery. Great service, very pleased.
29 March 2025
Fast and as sold no issues
26 March 2025
Unprompted review
Great service
Found item I'd been searching for ages to get. Dispatched and received very quickly will use again
26 March 2025
Far too small .
Arrived promptly.
Looked good . Sizing way off : the 10-11 age pyjamas fitted the 7 year old perfectly.
I wouldn’t order again from this company.
20 March 2025
Unprompted review
Speedy delivery but mediocre quality
Super fast next day delivery (without paying extra) however the product quality isn’t fantastic. The pyjama trousers are already losing its colour and have bobbles after a few washes. They also stained the inside of my son’s sleeping bag blue so quality isn’t the best unfortunately. Hence only 3 stars.
26 March 2025
Unprompted review
Fast delivery, great quality product at good price. What’s not to like?
Was looking for ‘lounge wear’ aka pajamas for my hubby’s birthday. Just couldn’t find anything of interest from the usual John Lewis/Sainsburys etc and happened across Vanilla Underground. I’m so glad I did! Ordered the Wallace and Gromit pj’s, they are fab! Delivery was so fast, the pj’s are really good, size is accurate, quality great. I’m very impressed!
20 March 2025
Unprompted review
Fantastic Service
Ordered a Hoodie to Canada and it arrived on-time with issues from a local carrier (with no fault to Vanilla Underground). Their support team were ready and quick to respond to help me find my package, when the local carrier finally found it and delivered it. 100% satisfied with Vanilla Underground. I would definitely recommend them!
17 March 2025
Unprompted review
FNAF Tshirt - good quality, prompt delivery
I ordered a FNAF Tshirt for my son. The item arrived quickly (possibly the next day). The quality looks great. He's only worn it once so far. Buyer recommends
28 February 2025
Unprompted review
Great quality tshirt and the delivery…
Great quality tshirt and the delivery was very fast 2days.
28 February 2025
Unprompted review
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