It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
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Review summary
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Delivered on time and as described
Fantastic quality at a really good price. Absolutely beautiful quality and illustration of Mowgli and Baloo. My granddaughter will love these. I know these are boys pyjamas but they are perfect for li... See more
Great company great choices the store stocks different items and thinks outside the box great prices kept in the loop item sent well packaged and fast delivery you can't ask for better than that huge... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
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Super quick and good quality
Always really quick! Ordered Sunday evening and was there by Tuesday! Really good quality products too. Nice to find good quality print and cotton materials which has fully licensed characters too for a decent price. It's the second time I've bought from them and will continue to do so!
23 February 2025
Unprompted review
My order was promptly processed and…
My order was promptly processed and delivered . Good quality goods at excellent value for money.
My only piece of constructive feedback would be that the items were squashed into very small bags for delivery so came very creased.
However this is a company I have used before and would highly recommend for their great products and service.
23 February 2025
Excellent quality and service.
Easy process for choosing products and purchasing. Communication is very good. Delivery is super fast. Products are well packaged and good quality items. Very pleased with the quality and service. Exceptional. Will definitely use again.
22 February 2025
Great Experience
Great Experience!
I've been meaning to write a review for these lovely guys, glad I got around to writing one.
Ordered some amazing merch/garments from them and realised I used the wrong address. My bad. Unfortunately by the time I realised it, it was too late and it was going back to the sender. So I reached out in an email and they offered to re-send it out with the correct address.
I was totally blown away.
I of course said yes and they sent it back to me with no problem.
Good Customer service and quality goods.
Would recommend and will purchase from in the future.
29 December 2024
Unprompted review
Fast delivery lovely items however the…
Fast delivery lovely items however the pj's I ordered arrived dirty tried to contact through email and Facebook but no reply after washing them 1 of the marks came off however the other didn't
30 January 2025
Unprompted review
Great customer service
Great customer service, shipped super quick as standard shipping and great quality product!
Really recommend them!
27 January 2025
Unprompted review
Clear communication! Great service
Clear communication, positive transaction and willing to help ! A few of the big retail companies could learn a thing or two from these guys on how to manage customers
Great service
10 February 2025
Unprompted review
Do not use this company
Brought three pairs of Xmas pjs from this site the tracking just was saying in progress, had to get in touch with them to be told they had been delivered over my back garden gate .never arrived and was told to fill in a form as I did then was told the delivery van man had said he had delivered them so that's the end of it ...so if you want to waste money on purchasing goods from this company then do so at your own expense absolute rip off .
20 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry we were unable to provide you with a refund or replacement on this occasion. Royal Mail provided us with sufficient proof of delivery to show your order was delivered correctly to your property in the form of GPS and delivery image. You advised you thought the order may have been stolen due to you having scaffolding/builders in at the time, we were not aware it was delivered over your back gate as this was not mentioned by yourself or Royal Mail previously.
We apologise for any disappointment caused and unfortunately cannot be held responsible for theft however our offer still stands if you require our assistance should you wish to report the theft and pursue further.
Got pair of slippers as Xmas present
Got pair of slippers as Xmas present. Only started wearing them 10 days ago around the house indoors. Quality is not great. Sole already worn out and can't see them lasting more than a month. As it was a gift I cannot comment on price or anything else. They looked good initially.
2 February 2025
Unprompted review
Reply from Vanilla Underground
Hi Anita, we are really sorry to hear this. All products we sell are guaranteed so please get in touch and we will be happy to arrange a refund or replacement for you.
Quick delivery well packaged items
Quick delivery well packaged items and very reasonable prices never had any issues which is one of the reasons that i keep shopping with them
17 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Month after still did not receive...
Month after still did not receive...
@vanilaundergraund- if you see "untruthful information" please provide real order tracking info (not one with order received statement that did not change for almost 4 weeks) which you does not provide. For now you provide customers untruthful info.
17 December 2024
Unprompted review
Reply from Vanilla Underground
We are saddened to see your negative review that contains untruthful information.
Shipping to your country on average takes 10-15 working days as advertised. Due to the Christmas and New Year holidays there were many non working days for postal services yet your order is still on route and within these normal transit times although, due to the ongoing conflict in your country it would be normal to expect some delays. We have been in constant communication with you to ensure you have been kept updated regarding this.
My son recieved some slippers as a…
My son recieved some slippers as a Christmas present that were the wrong size. Kelly at Vanilla Underground kindly agreed to exchange them for a larger size.
9 January 2025
Unprompted review
Reply from Vanilla Underground
Thank you so much for taking the time to leave a review, we really appreciate it. We hope your son loves his new slippers.
Lost parcel was quickly replaced
Lost parcel was quickly replaced and kindly refunded postage
Fantastic communication
Will be back
8 January 2025
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our service. Thank you for taking the time to leave us a review, we really appreciate it.
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Reply from Vanilla Underground
Hello, We are sorry to hear you have not received your order. The tracking shows this is with your local postal service and they have been unable to deliver as they cannot find your address. We have contacted you directly to assist.
Delivery really quick
Delivery really quick. Good communication. No problem at all. Many thanks
29 December 2024
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Brilliant Tshirt quick delivery…
Brilliant T shirt she absolutely loved it arrived quickly with lots of delivery updated
24 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Excellent product
Excellent product. Quick delivery.
Ordered 18th Dec and dispatched same day
18 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Fantastic service and great quality…
Fantastic service and great quality product will definitely be ordering again
29 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Probably the best place for Paw Patrol onesies on the internet
I ordered a Paw Patrol onesie for my Nephew and it looked like much better quality than others I found on the internet, looks super comfy and the details are embroidered on, not just printed. I placed the order in the run-up to Christmas and it arrived in really good time, vacuum packed which made it much easier to wrap!
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
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