It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivered on time and as described
Fantastic quality at a really good price. Absolutely beautiful quality and illustration of Mowgli and Baloo. My granddaughter will love these. I know these are boys pyjamas but they are perfect for li... See more
Great company great choices the store stocks different items and thinks outside the box great prices kept in the loop item sent well packaged and fast delivery you can't ask for better than that huge... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordered vanilla underground item via…
Ordered vanilla underground item via matalan the Marshall paw patrol onesie smelled strongly of glue and the dye had ran from the red to the white.
10 September 2025
Unprompted review
Hoodie blankets missing sizes
I really want to order a few hooded blankets, BUT nowhere on the website shows the sizes? Yes I get they might be "one size" but when you have a review saying their teenager loves it, and you're looking to buy for a guy who is built like a house, I can't risk it..... the website states "if any sizes are missing please email us" but man, that is putting unnecessary barriers to online purchasing.
Even their products on other sites like Next are missing size guides.
10 September 2025
Unprompted review
The shipping was extremely fast
The shipping was extremely fast; I received my order the next day. And I'm super happy with the product! It looks great and is very comfortable. My only gripe is that I would've loved the pants to have pockets (not necessary on pjs, I know, but I find them very useful!)
15 August 2025
Unprompted review
Pathetic service
Pathetic service.
100 percent scam .
Avoid everyone
Zero customer service.
Take money and dont deliver / dont reply
I ordered on saturday .
Monwy deducted from bank
Did not recieve any email of confirmation
Have been emailing them constantly. No reply ....
27 August 2025
Unprompted review
Prompt delivery
Prompt delivery, no hassle, love the disney products.
14 August 2025
Unprompted review
SpongeBob socks look great feel lovely…
SpongeBob socks look great feel lovely arrived really quickly would order from vanilla underground again.
4 August 2025
Unprompted review
Great company :D
Great company. Ordered a lovely top that was much cheaper than on a larger retail site. Good quality and super speedy delivery. Would definitely recommend.
29 July 2025
Unprompted review
Hot Wheels Turbo Charged Boys…
Ordered a Hot Wheels Turbo Charged Boys Black Bomber Jacket .
Excellent service and the quality for the price was outstanding. I have one very happy grandson!
1 August 2025
Unprompted review
Very good quality pyjamas and true to…
Very good quality pyjamas and true to size 5/6 years. Excellent customer service.
25 July 2025
Dumbo slippers
I was so excited to receive my dumbo slippers. I tried them on and they felt fab, nice and cushioned. After a day of wearing the sole is flat and I may aswell be barefoot 😔 very disappointing
27 July 2025
Unprompted review
Excellent service great price and quick…
Excellent service great price and quick delivery.
28 June 2025
Unprompted review
Quality products but poor delivery times.
The product I purchased was good quality and advertised at a competitive price but they advertise 24hr / next working days delivery although my purchase took over a week to arrive.
Evri was blamed for the late delivery but if your delivery company is causing yous problems then there are plenty more delivery options / companies to choose from.
13 June 2025
Unprompted review
Great T Shirts 👕
Lovely T shirts and great customer service. Weirdly they had my old address? No idea why. But anyway I contacted them and they sorted this out. Very helpful.
13 June 2025
Unprompted review
Fast delivery
Fast delivery, good communication and great item. Thank you
2 June 2025
Unprompted review
Arrived the next day
Arrived the next day. Pokémon T-shirt and hoody for my grandson. Great quality.He loves them. Will be back to purchase more
24 May 2025
Unprompted review
a good and prompt service
27 May 2025
Great quality
Brought my son some of the Minecraft and Sonic products they were very good quality, he found them comfortable and loved the designs.
The delivery was quick aswell. Would definitely use vanilla underground again.
1 June 2025
Unprompted review
Went over and above to help me
Went over and above to help me. Thank you for the outstanding service.
8 May 2025
Unprompted review
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