V12 Sports And Classics Reviews 

Sanya made my experience so easy! she made the whole process to smooth and worked hard to ensure i got the best offers on my new car. highly recommend her for anyone who goes into the Hinkley branch

Jess was really helpful and overall a great experience.

Thanks Jack and Lee for sorting me out. Got to V12 on a busy evening and they were great with care and information. Love my new car! Great dealership with a range of vehicles low mileage and the team were helpful pre sale and during sale.

We were first welcomed by Ryan who was a lovely bloke. Very welcoming and accommodating, he offered us a drink and brought it to us. He made conversation about tattoos as we both have similar themes. We were then passed onto Jess from sales. Jess was also lovely, she ensured that she answered every question we asked and took us to the car to have a look around before we made the deal as we had already been on the Monday and completed the test drive. After we purchased the car we was handed over to Mia to complete the handover of the car. Mia was fantastic she is such an enthusiastic person. She had us laughing and made the whole situation rememberable. She also ensured that we knew all information and answered any further questions we had. I’d also like to mention the manager Wes, he was accommodating and sorted a few bits out on the car very quickly to make the service even better. These 4 people are a massive asset to the V12 team. Thank you guys!

My husband purchased a Range Rover Velar from the Wolverhampton branch on 10th July. At the point of sale, we were specifically told that the passenger-side electric wing mirror was not working. We agreed to purchase the vehicle on the understanding that the fault would be repaired when we returned to have the GardX treatment completed.

Unfortunately, what should have been a straightforward repair has turned into an extremely frustrating experience.

We were promised that the branch manager would personally contact us the following week. No call came and I had to repeatedly chase the branch before eventually getting the vehicle booked in.

We then travelled over an hour back to Wolverhampton and spent around four hours at the dealership. The GardX was completed and they attempted to replace the wing mirror, but we were then told the replacement mirror didn’t solve the problem and would have to be returned because it was expensive.

We were subsequently promised that the vehicle would be collected from my husband’s workplace the following week, taken to an auto electrician, repaired and returned to him.

Again, nobody contacted us.

I eventually contacted Aftercare myself, who appeared to know nothing about what had been arranged.

Since then, at their request, we have taken the vehicle to a local garage for a diagnostic test. Around 10 historic faults were cleared, which the garage believed were associated with the vehicle previously having a flat battery, but this still hasn’t resolved the wing-mirror problem.

We are now being told to take the vehicle to a Range Rover main dealer for another diagnostic because they have the appropriate expertise. Why were we not advised to do this from the beginning?

What concerns me most is that this was a known fault when the vehicle was sold to us. We didn’t discover it weeks later. The dealership knew about it, told us about it and assured us that they would repair it.

Instead, we have spent our time travelling backwards and forwards, making phone calls, chasing promised callbacks and arranging diagnostic appointments for a fault that existed when the vehicle was purchased.

My husband is also expected to continue driving a vehicle with a passenger-side mirror that he cannot properly adjust, which we are understandably uncomfortable with.

I am particularly disappointed with the management of the Wolverhampton branch. There have been plenty of promises but very little follow-through.

Over-promising and seriously under-delivering.

We purchased what should have been a lovely vehicle and should have been enjoying it. Instead, less than two weeks into ownership, we are already making a formal complaint and trying to get the dealership to take responsibility for a fault they knew about from day one.

I sincerely hope someone now takes ownership of this situation and gets the vehicle repaired properly without us having to continue chasing.

UPDATE TO MY PREVIOUS REVIEW

Following my previous review, I was told that someone would be in touch regarding a £99 refund. Well, that hasn’t happened either.

I have now received the latest response to my formal complaint, and unfortunately my experience continues to get worse.

The passenger wing mirror fault was an issue from the time we purchased the vehicle and was raised from the outset. The vehicle was subsequently returned to the Wolverhampton branch, where we were told that a replacement mirror had been tried but had not resolved the problem and that an auto electrician would be required.

Despite this, I have now been told by the complaints department that the fault was “formally reported outside of the initial 30-day period” and that they will therefore not cover the £420 diagnostic fee requested by Land Rover Shrewsbury.

I simply do not understand how they can maintain that the fault was reported outside 30 days when this was an existing issue that was raised at the beginning and that the dealership themselves were already aware of and had attempted to rectify.

They are now expecting us to pay £420 for a main-dealer diagnostic report before they will even consider authorising further repair work.

After spending a considerable amount of money on a Range Rover Velar, I did not expect to be left chasing a fault that existed from the outset, paying hundreds of pounds simply to diagnose it, repeatedly chasing promised contact, and now also chasing a £99 refund that I was told would be arranged.

I have given the dealership and complaints department ample opportunity to resolve this reasonably.

I am now escalating the matter to the finance company and will provide them with the full timeline, correspondence and evidence showing when the fault was first raised. I will also pursue the complaint through appropriate external channels

Staff - Rayyan - Young, confident and efficient (going to become a good sales person)

thanks rayyan, great help!

Mia in handover gave me an excellent experience very efficient, friendly and fun to work with, well done

This is to just highlight the good professional work of Oliwia Lukas for her constant support and understanding since I purchased my car from V12 sports and classic Hinkley. This the second time I have had major issues in 4months. I hope this all is sorted. She has been very helpful and her word has been bond. Thank you to Oliwia Lukas

While attempting to park my car was interrogated through the window as to what car I’m here too see and if I’m ready to buy. Felt like I didn’t have a chance to breathe.

I recently purchased a vehicle from V12 Sports and Classics, and the experience was deeply disappointing from start to finish.

• 4.5-Hour Wait & High-Pressure Upselling: The buying process took four and a half hours, most of which was spent sitting in the waiting area or being subjected to relentless upselling tactics for extras I did not want.

• Mis-sold £149 Fee: When reviewing the final paperwork, I was told I "HAD" to pay £149 for peace of mind cover. When I stated I didn't need it, I was explicitly told it was a "mandatory cost."

• Careless Vehicle Handover: Staff knew I had a 300-mile drive back to Scotland, yet handed over the electric vehicle with only 18% battery remaining. This showed a complete lack of basic preparation and pre-delivery standards.

• Disguised Paint Damage: A few days after, while washing the car, I discovered three deep scratches that had been temporarily filled in with touch-up paint, which is now flaking off. Disguising pre-existing defects rather than disclosing or properly repairing them is unacceptable.

Overall, the lack of transparency, high-pressure environment, and poor vehicle preparation have left me with zero trust in this dealership.

I strongly advise prospective buyers to exercise caution when dealing with V12 Sports and Classics

I dont usually leave reviews, but after such a bad experience, i feel its right to alert other potential customers.

I spoke to two people on the phone before visiting the store as it is a long way from home. They were helpful and gave me lots of information.

I visited the dealership and found the sales guys very pushy. I actually visited a different one of the stores a few years back and found the same but that time I escaped reletively quickly. However it seems my experience has been consitant.

I asked before I got there about the condition of the car and the paintwork as I thought it looked marked in the pictures. I was told that was reflections and the car was in good condition. When I arrived I instantly regretted the two hour drive. The car was really badly scratched from what looked like country lanes. It also had 3 dents when I was told there were no dents and the inside of the car had dog hairs. The boot was especially bad. Considering the car was 5 years old I have seen cars 3 times the age in better condition.

The sales person tripped up on knowledge of the car 3 times when it came to history and information about the car compared to what we subsequently read in the documents he gave us.

I also looked around the car lot as I had seen multiple vehicles online that I recognised and nearly all of them looked not as good in person.

Whilst I appreciate no second hand car will look perfect and there will always be some wear and tear the percentage here that seemed below par was high.

I have since looked at online reviews and also found some terrible information on social media. I actually don’t know why anyone would part with their cash here.

Additionally, seeing so many negative reviews and concerning feedback from other customers online only reinforces my experience. I really should have done more research before making the trip. It seems I am not the only one who has faced these issues, which raises serious concerns about their business practices.

I feel the generic replies as more of an action to please the algorithm and mark a review as “replied” rather than something with substance and action.

For future customers, please do your research and thing carefully.

Fabulous customer service especially from Jake. Extremely helpful and knowledgeable. Would highly recommend. We love the new car.

Unfortunately, my experience here was very disappointing. As soon as I walked through the door, I was approached by several members of the sales team almost immediately, which felt unnecessarily intense.

What really surprised me was seeing two members of staff arguing between themselves over who was going to deal with me. It was awkward, unprofessional and not the sort of customer service I would expect from a reputable dealership.

I completely understand that salespeople want to secure a customer, but the way this was handled made the whole experience uncomfortable rather than welcoming. Definitely not the impression you want to be left with when considering spending a significant amount of money on a car.

Excellent service. Very enjoyable from the beginning. We will use them again. Mia the Handover leader was very helpful. 10/10 service.

Alisha was great with helping me buy my new car. She was very knowledgeable and answered all the questions I had without a problem.

The worst car buying experience you can have.
They sell you a car and pressure you in to all optional extras like warranty which you would think you can use and you would be wrong.
Purchased a car 3 months ago and the whole experience has been a joke within the first few days I had issues, which after chasing around they sent me to garage which then found another issue.
They didn't like the price so after chasing again another 3
weeks passed to go to a different garage which didn't rectify either issue so another 3weeks later I took it back again with another issue 4 now in total without rectifying anything.
Absolute joke of a company do not use these cowboys.

I was looking for a specific car with I found at this car dealer and being the 3rd car I bought from this place I was hoping to get a better customer service performance! Some offers where made and after the payment they just took them away on top the car was filthy not ben washed or cleaned inside the manager was very unprofessional and the staff even worse

V12 sports and classic is a great company with really nice staff that would work around your needs, I had a good experience purchasing my new vehicle from there.

After completing our purchase of the F-pace we discovered a problem, however the after sales admin were very helpful and we were able to get the problem fixed locally and the company refunded our cost.
We are thrilled with our purchase and would recommend V12 services to anyone.