I ended up very pleased with my experience here. Manny was easy to talk to and professional, which made a big difference. During the test drive, he explained things clearly without being patronising o... See more
Company replied
Location
Switch location23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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See what reviewers are saying
From walking in the entrance to the garage, help was offered around if we wanted an assistant to walk around with. When looking at a car, a key was provided so that we could look inside and then a tes... See more
Company replied
Easy to arrange an appointment via telephone. When I arrived the place was bustling, which was reassuring as a busy place is a trustworthy place!! Did not wait long and was dealing with a smart m... See more
Company replied
Purchased an immaculate e partner from these guys yesterday - such a well organised process from turning up and being met by your salesman - test drive - purchase and then onto the handover team who d... See more
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Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, United Kingdom
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Ben was great
24 October 2026
Unprompted review
Mo was excellent right though couldn’t…
Mo was excellent right though couldn’t do enough for me thank again
26 October 2026
No pressure at all i made an…
No pressure at all i made an appointment to view a car had a test drive and then picked it up straight forward and very good aftercare as well
26 October 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic feedback! We're delighted to hear that you enjoyed a relaxed, pressure-free buying experience and that everything went smoothly from your test drive to collecting your car. It's especially great to know that you've been happy with our aftercare service too. We really appreciate your custom and wish you many happy miles in your new car!
We purchased a 1 year old Mercedes from…
We purchased a 1 year old Mercedes from the Hinckley site 3 weeks ago. Unfortunately, the sales person had not processed the paperwork and so when we arrived to collect our car as arranged it was not ready; dirty and tyre pressures low. No apology was given, the keys were presented and no handover provided. Again disappointing!
A couple of days later we went to put the vehicle on charge to find the charger flap had been broken off and poorly repaired; glue drips on the flap and glue spillage. We emailed Harbinder who advised us to get a quote to replace / repair. This was sent to Harbinder and after sales. After 2 weeks of waiting and several chases, including a visit to Hinckley where the manager told us to ask after sales to escalate, the repair was refused due to it being cosmetic.
We then contacted Citizens Advice who said according to the Consumer Rights Act 2015 the vehicle should be of satisfactory quality and that as the vehicle is classed as a luxury nearly new car this should be rectified as it wasn’t pointed out at point of sale. Again V12 rejected our request.
Would we buy another vehicle from them? ABSOLUTELY NOT! Would we recommend them to anyone? ABSOLUTELY NOT!
This is a total shame as my partner needs a car soon and the choice is fantastic. Unfortunately the after sales and customer service lets it down. What a shame that something that would cost them @£300 has wasted their administration team time and resulted in a negative review.
14 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your experience. We're very sorry to hear about the disappointment you've experienced with both the collection of your Mercedes and the subsequent after-sales service. This is certainly not the level of service we aim to provide at V12 Sports and Classics. We understand your frustration regarding the vehicle's preparation, the lack of a proper handover and the concerns you've raised about the charging flap. We're also sorry that the communication and handling of your concerns have left you feeling let down. Your feedback is taken seriously, and we would welcome the opportunity to review the circumstances and the decisions made regarding your repair request, we have passed on your feedback to the relevant team to review. We appreciate you bringing these matters to our attention and sincerely regret that your experience has fallen short of expectations.
Disappointed ex customer
Be very mindful of buying a car from this company. I paid a deposit to reserve a car after my test drive. Because I sourced my own finance they then told me that the car had a fault on the battery. I asked them to email me the fault report, they didn’t respond.
I eventually got my deposit back, the following weekend I put the car registration into cartaxcheck .co.uk and found that the car had been V5 registered and taxed two days before they called me to tell me that I couldn’t have the car because of the faulty battery.
My belief is, they sold the car whilst my deposit was still on it because I had taken out my own finance which would mean they wouldn’t make any commission from the finance.
Very very underhand!!!
10 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration and disappointment. We take concerns regarding vehicle reservations, communication and transparency very seriously. We would like to reassure you that customers are welcome to arrange their own finance, and this should not affect how their purchase is handled. We appreciate that the lack of communication regarding the reported battery fault has raised concerns, and we would welcome the opportunity to investigate the circumstances surrounding your reservation and the vehicle's registration. Please contact our customer care team directly with your details so we can review this matter thoroughly and provide clarification. We apologise for the inconvenience caused and regret that your experience has left you with such a negative impression of V12 Sports and Classics.
Review for car sale
From walking in the entrance to the garage, help was offered around if we wanted an assistant to walk around with. When looking at a car, a key was provided so that we could look inside and then a test drive was offered. Furqan Lahid came on a test drive with myself in which he was friendly and I asked any questions about the vehicle. I then had a meeting regarding the vehicle in which Furqan answered ang questioned i had.
24 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave such lovely feedback! We're delighted to hear that you had a positive experience with us from the moment you arrived. It's great to know that Furqan Lahid was friendly, helpful and able to answer all your questions throughout the process. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope to see you again in the future!
The team was friendly and attentive…
The team was friendly and attentive during my visit. Hawdung explained optional services clearly, making the process smooth and efficient. I felt valued throughout and comfortable proceeding with the purchase and part exchange.
24 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your wonderful feedback! We're delighted to hear that our team made you feel welcome and valued throughout your visit. It's great to know that Hawdung explained everything clearly and helped make your purchase and part exchange a smooth and comfortable experience. We'll be sure to pass on your kind words to the team. Thank you for choosing V12 Sports and Classics, and we wish you many happy miles in your new car!
AVOID not worth the headache
We was at the site to view a car and was there for almost 3 hours. They use pressure tactics which I called them out on, They keep your driving licence out of the room I asked twice for it back before a 'manager' came in to talk to us about the purchase. Tried to low ball me on my car which I was using as part exchange. Finance they wanted me to have monthly was nearly £400 which I kept refusing. I only purchased my car because I got the price I wanted. I ended getting police involved for items from my vehicle they would not return, magically found them once police got involved. The extended warranty isn't worth the paper it is written on, it is capped at £1K. first week I had to replace the break pads and discs, battery and full service as well. there is a group on facebook dedicated to negative experiences, highly suggest reading that before making any purchase. AVOID
1 July 2026
Unprompted review
I ended up very pleased with my…
I ended up very pleased with my experience here. Manny was easy to talk to and professional, which made a big difference. During the test drive, he explained things clearly without being patronising or pushy, which helped me feel more comfortable making a decision. The whole process felt straightforward, and everyone I dealt with was friendly and professional. I'd be happy to recommend them to others.
23 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your wonderful review and recommendation! We're delighted to hear that Manny made your car-buying experience comfortable and straightforward with his friendly, professional and pressure-free approach. It's great to know that he took the time to explain everything clearly during your test drive and helped you feel confident in your decision. We'll be sure to pass on your kind words to Manny and the team. Thank you for choosing V12 Sports and Classics, and we wish you many happy miles in your new car!
Paid a Deposit, Told the Car Was Broken — Then They Sold It Behind My Back!
Paid a deposit to secure a car, only for V12 to tell me it was broken when I was due to collect — then sell it to someone else behind my back. Absolutely disgraceful!
I recently tried to buy a Tesla Model 3 Performance from V12 Sports & Classics in Hinckley and it was extremely disappointing. On Monday the 19th of October, I was told the car was available. I paid a £99 refundable deposit to secure it, and collection was agreed for Wednesday the 21st of October at midday. I booked annual leave, rearranged meetings, organized child care, and sorted insurance and finance. On Tuesday evening, I was told there was a battery fault, the car was withdrawn from sale and I would be refunded and contacted first once it was fixed. I accepted that in good faith. They never called back. On Thursday I was told the car actually had no fault and had been sold to someone else on Wednesday, the day I was meant to collect it. My deposit was only refunded after I chased. I was able to reclaim my annual leave, but not the time and effort rearranging everything or chasing answers. V12’s own FAQ says a refundable deposit is required to secure the vehicle, yet mine didn’t secure anything. I was actively chasing updates, still willing to buy, and feel seriously misled by the conflicting explanations
Update after V12 reply: I did already contact your customer care team with a detailed account before posting this review and I’ve had no response. I’d genuinely welcome that investigation, but it needs to start with your team replying to the complaint you’ve already received. I hope to hear from you directly soon.
21 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your experience. We're very sorry to hear about the disappointment and frustration surrounding your attempted purchase at our Hinckley showroom. We fully appreciate the inconvenience caused by rearranging your work and personal commitments in preparation for collecting the vehicle, only to receive conflicting information regarding its availability and condition. We understand how upsetting this must have been, particularly after placing a deposit to secure the car. Clear communication and transparency are extremely important to us, and we're sorry that your experience has fallen short of these expectations. We take your concerns regarding the reservation process, the reported battery fault and the subsequent sale of the vehicle very seriously. We would welcome the opportunity to review what happened and provide a clear explanation. Please contact our customer care team so we can investigate this matter further. We sincerely apologise for the inconvenience and disappointment caused.
Bought my last 4 cars from v12 nicest…
Bought my last 4 cars from v12 nicest staff you will ever meet and very helpful nothing is to much for them massive up to all staff
17 October 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your amazing review and continued loyalty! We're absolutely delighted that you've chosen V12 Sports and Classics for your last four cars. It means so much to us to know that our team consistently makes you feel welcome and goes above and beyond to help. We'll be sure to share your lovely feedback with all the staff. We truly appreciate your support and look forward to welcoming you back again in the future! 🚗
Very attentive
Very attentive,
The chaps made me a coffee on arrival , showed me the vehicle i was interested in.
Pav and JQ took plenty of time to explain the paperwork to me.
I wouldn’t hesitate to recommend these guys.
17 October 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for your wonderful review and recommendation! We're delighted to hear that you felt welcomed and well looked after from the moment you arrived. It's great to know that Pav and JQ took the time to explain everything clearly and made the whole process comfortable and straightforward. We'll be sure to pass on your kind words to them both. Thank you for choosing V12 Sports and Classics, and we wish you many happy miles in your new car!
The 'Bait-and-Switch' and False Representation
Prior to travelling to your dealership, I explicitly negotiated terms via phone and email. Your sales staff confirmed and agreed to a monthly finance cap of £210 per month, matching the budget of my previous vehicle. Relying entirely on this specific commercial representation, I undertook a 2-hour drive to your showroom to finalise the transaction.
Upon arrival, your dealership engaged in a classic 'bait-and-switch' manoeuvre. The figures were altered without justification, and the price was inflated to an astronomical £451 per month—more than double what was promised.
3 June 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback. We're sorry to hear about your disappointment and understand your frustration, particularly after travelling two hours to visit our dealership.
We would, however, like to clarify that finance rates and monthly repayments are not determined solely by V12 Sports and Classics, we can give you an acceptance in place, Finance agreements are subject to approval by independent finance providers, and the final figures depend on several factors, including your personal circumstances, credit history, credit profile, affordability assessment and the terms offered by the lender.
Any figures discussed prior to a formal finance application are indicative and may be subject to change following the lender's assessment. Unfortunately, this means that an initial estimated monthly payment cannot always be guaranteed, as the final finance offer is determined by the finance provider rather than the dealership.
That said, we fully appreciate that any potential changes to finance figures should be communicated clearly, particularly when a customer is travelling a considerable distance. We regret that the difference between the figures discussed and those presented during your visit caused frustration and disappointment.
Thank you again for your feedback. We apologise that your experience did not meet your expectations and appreciate the opportunity to clarify how the finance process works.
Bought my first car
I was really pleased with my experience at V12 Sports and Classics Hinckley. The team was friendly and professional, making it easy to feel comfortable discussing what I needed. They offered honest advice and provided realistic recommendations without any pressure, which I appreciated. A special mention to Youssef for being so helpful and approachable throughout the process. His dedication stood out and made the whole experience smooth and stress-free. Thank you for all your support!
17 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our Hinckley showroom. It's great to know that our team made you feel comfortable and provided honest, helpful advice without any pressure. A special thank you for recognising Youssef's dedication and friendly approach. We'll be sure to pass on your kind words to him and the team. Thank you for choosing V12 Sports and Classics, and we wish you many happy miles in your new car! 🚗
Friendly, accommodating environment
Easy to arrange an appointment via telephone.
When I arrived the place was bustling, which was reassuring as a busy place is a trustworthy place!!
Did not wait long and was dealing with a smart man called Ashley. He was very professional and very knowledgeable about the car I was test driving.
As all car sales, I was offered numerous add ons, but they was no pressure to take them, which I found very reassuring.
I would, and have recommended V12 to friends and family!!!!!
17 October 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review and recommendations! We're delighted to hear that arranging your appointment was easy and that you received a warm welcome at our showroom. It's wonderful to know that Ashley provided such professional and knowledgeable service, making your test drive and buying experience comfortable and pressure-free. We'll be sure to pass on your kind words to him and the team. We truly appreciate you recommending V12 Sports and Classics to your friends and family, and we wish you many happy miles in your new car! 🚗
Youssef and Parv were friendly and…
Youssef and Parv were friendly and professional, which made the process much easier. They explained everything clearly and created a welcoming environment, which helped me feel more comfortable. The whole experience felt straightforward and well managed.
18 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely feedback! We're delighted to hear that Youssef and Parv made your experience smooth and enjoyable with their friendly and professional approach. It's great to know they took the time to explain everything clearly and made you feel comfortable throughout the process. We'll be sure to pass on your kind words to them both. Thank you for choosing V12 Sports and Classics, and we wish you many happy miles in your new car!
Great service from parv and shamel…
Great service from parv and shamel highly recommend thank you very much.
17 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely review and recommendation! 🌟 We're delighted to hear that Parv and Shamel provided you with such great service. We'll be sure to pass on your kind words to them both. Thank you for choosing us, we really appreciate your support! 😊
I was really pleased with my experience…
I was really pleased with my experience at V12 Sports and Classics Hinckley. The dealership had a good atmosphere, and the waiting area was comfortable. The advice provided felt honest, and the guidance I received throughout the process seemed trustworthy. Sharmel was an excellent advisor and made everything clear and straightforward.
17 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! 🌟 We're delighted to hear that you had such a positive experience at our Hinckley branch and felt comfortable and well looked after throughout your visit. It's wonderful to know that Sharmel provided clear, honest and helpful guidance, making the whole process straightforward. We'll be sure to pass on your kind words to him. Thank you for choosing V12 Sports and Classics, we really appreciate your feedback! 😊
Excellent service
Excellent service. Easy process and amazing customer service
16 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! 🌟 We're delighted to hear that you received excellent customer service and found the whole process easy and straightforward. Providing a smooth and enjoyable experience is exactly what we aim for. Thank you for choosing V12 Sports and Classics, we really appreciate your support! 😊
Quick and easy professional approach…
Quick and easy professional approach and staffs were fantastic
11 October 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review! We're delighted to hear that you found your experience with V12 Sports and Classics quick, easy and professional. It's great to know our team made such a positive impression and provided fantastic service throughout.
We really appreciate your kind feedback and hope to welcome you back again in the future.
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