V12 Sports And Classics Reviews 

Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response and excuse for delay, however car had been sold during that time. I realise a deposit can reserve a car, but I’m reluctant to do that without basic questions being answered. My car search and cash continues elsewhere…….!

Dealt with Mia with all the paperwork very professional

Excellent experience from start to finish. The team was very professional, friendly, and helpful throughout the process. Everything was handled smoothly and efficiently, and I felt well looked after. I would definitely recommend this dealership.

It was good but took a long time to sort out and iv just found out my car tax for the car I trained in was not cancelled and I didn’t know they have all the paperwork about the other car FE16 OAP.

I bought a car. Vish told me i will call you tomorrow for delivery date now I called about four times since yesterday and everyone is telling me we call you in one hour but all lies and the advisors are not writing notes that who called for what. Now I’m considering other options.

The sale was made after discussion about various options for warranty and protection. Kelton and Ryan listened to my responses and came up with options to make the deal manageable for me and more attractive for them. Having agreed the sale I was taken through the handover with Mia who explained each stage and ensured that everything had been completed correctly before I took ownership of the vehicle.

We arrived at v12 sports and classics having done a 2hr trip, we had done a online part ex on there site which when there was no where near the same figure but had already shown my daughter the car and she had fell in love with it. Had a test drive all good, I noticed it had different make tyres on front which isn't good as you should always change both if a problem. Bought car which we thought was a good price but not really as I had forgot about the £300 deposit i paid to reserve car my fault i know but so did they so this was lost on the part exchange. On driving car home the service fault came on 40 odd days late so there cars are not serviced. We have now had a service which isn't cheap at are local mercedes dealer and they found a cut on the inside of front tyre which had gone through the wire. New tyres on front needed. In hindsight was this car a bargain absolutely not anymore I honestly would have been better off buying from a main dealer.

Myself and my wife were very pleased with how we were treated by all the staff. We were first dealt with by Abbie and then Tiea. They were both very happy and helpful with any of our questions. We couldn’t fault either of them. It was our first dealings with the company and have already told several of our friends about V12. We would definitely recommend the company to anyone.

Jake was very professional and made the process smooth. I felt looked after and comfortable throughout while purchasing my Mercedes-Benz GLE. Would consider returning in future.

Excellent service from Mia, Simon and Harry. Very professional service. I would highly recommend

Excellent service, Mia, Simon and Harry were brilliant, recommended to deal with them, best service we have ever received.

very helpful quick and easy , friendly staff including mo

Great communication friendly proffesional would buy again.

Robin was very helpful informative and friendly. Good atmosphere in the showroom.

I am recently bought my car from Sarda and couldn’t have asked for a better experience. From start to finish, Sarda was friendly, professional and genuinely helpful. There was no pressure at any point, and he took the time to answer all my questions and make sure I was completely happy with everything.

The whole process was straightforward and stress-free, and I felt I was dealing with someone I could trust.

I’m really pleased with the car and would have no hesitation recommending Sarda to anyone looking to buy a car. Great service from start to finish — thank you, Sarda!

The staff were very nice and friendly. There were issues with expectations not met that were discussed with staff over the phone. My biggest bug bear was that we bought a car and paid in full and the staff knew we travelled over 1 hour to get there and the tank was completely empty. So I drive it away and within less than a mile I was panicking trying to google the nearest petrol station as the indicator was beeping. I don’t think a a quarter tank of fuel is too
Much to ask when you’ve just handed over £12000. Dropped the ball there on customer care.

They force you to right a good review while at the dealership.
I went to purchase a Van, 16th July 2026
Forced the good review while in the dealership - check my only review on trust pilot 16/07/26

Dispute me having full cash available for the vehicle, the seller encouraged me to take out finance and cancel within 14 days as I quote " I'm worthless as a cash buyer".
I got a measley £250 of the price of the vehicle.

I requested withdrawal from the loan 7 days later and was told to go back to v12 to cancel the loan. After 3 weeks of calling and transferring a total over £13k. £5k cash deposit and the remaining was transferred on the 29th July 2026.They held £8k of my money for 2 weeks. Not cancelling my loan.

Despite multiple agents especially Emily promising me it would be done and should show withing 48 and follow up calls the loan company still took the money out of my account on the 16/08/2026

I called v12 and they said they have done everything I have to call the loan company. I asked can they contact v12 ..."no we have done all we can"

The loan company then confirmed they had only sent the money on Friday 14th August. I sent them the money on the 29th July 2026.

Complete shambles, no after care and typical car dealers who talk alot on the day and don't care about you afterwards.

Thank you Vish and Laura, both were very helpful during my journey of buying a car in V12. Well appreciated.

I would strongly recommend thinking twice before reserving a vehicle with this dealership.

I called on Saturday morning regarding a car advertised on their website. I was around 100 miles away and travelling with my 4-year-old son, so I specifically wanted to make sure the car was reserved before making the journey. I was asked to pay a £99 reservation deposit, which I was happy to do, and was given an appointment at 1:30pm.

When I arrived, the first vehicle I had reserved had considerably more wear and tear than expected and, given its mileage and the fact that it was an electric vehicle, I decided it wasn’t the right car for me. The salesperson showed me another vehicle, which had significantly lower mileage and was in much better condition. After test driving both cars, I decided I was interested in the second vehicle.

I then spent considerable time discussing a part exchange and finance/deal with a manager. I was specifically asked, in his words, “What can I do for you to get this car sold today?” We agreed on a deal.

As it was late in the afternoon and the car did not have sufficient battery charge for my 100-mile journey home, I agreed to collect it on Monday. The dealership agreed to reserve the car until Monday. I was then asked for another £99 deposit, despite already having paid £99 that morning. I questioned why the original reservation payment could not simply be transferred to the second vehicle, but was told this was not possible. I reluctantly paid the additional £99 on the understanding that the original £99 would be refunded.

On Sunday, while I was at work and unable to access my phone, the dealership called me several times. When I eventually returned the call, the salesperson told me that the car I had reserved had been sold to somebody else.

I was genuinely shocked. I had travelled 100 miles, spent several hours at the dealership, agreed a deal, paid a reservation deposit and was specifically told the vehicle would be held until Monday.

When I questioned how this could have happened, I was given excuses that I supposedly wasn’t 100% sure about the car and wasn’t keen on it — which is simply not how the situation had been presented to me. When I challenged this, the salesperson hung up the phone.

I tried calling back twice and received no answer.

On Monday morning, I called again before making any further arrangements or travelling anywhere. I was told someone would call me back. At 10:15am there was still no call. I called again and was told they couldn’t transfer me to the dealership but had sent them an email requesting a callback.

At around 11am, I called again and was met with an extremely unhelpful response. I simply wanted confirmation about the reservation I had paid for and the vehicle I had been told was being held for me.

As of now, I have received the refund of the first £99, but the second £99 reservation payment has still not been refunded, despite the vehicle apparently being sold to someone else.

The whole experience has been incredibly frustrating and completely unnecessary. The biggest issue isn’t even that I didn’t purchase the car — it’s the lack of communication, the contradictory information, the way the reservation was handled and, most importantly, the extremely poor attitude when I challenged what had happened.

I travelled 100 miles, spent hours at the dealership, entered into discussions in good faith and paid two reservation deposits based on what I was told. To then be told the car had been sold to someone else, followed by a salesperson hanging up on me, is simply unacceptable.

I will be pursuing the outstanding £99 refund and, if necessary, raising the matter with the appropriate consumer protection bodies.

Very disappointing experience. I would not recommend this dealership based on the way my reservation and subsequent dealings were handled.

Very easy to deal with, Robin and Mia made the whole process very pleasant,highly recommended.