Usay Compare Reviews 

25,696
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and patient, taking the time to explain everything clearly without pressure. Many people highlight the excellent service, noting that advisors are helpful, listen to their needs, and provide tailored options, making the overall process easy and stress-free. Reviewers are particularly satisfied with the pricing, as many found competitive quotes and significant savings compared to previous policies, making health insurance more affordable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and patience.... See more

Service

Customers had positive experiences with service, consistently describing it as quick, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Price

People report positive experiences with price, often finding quotes to be fair and affordable, even for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,696)

3,709 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

This company thinks it is civilised to start calling potential customers at 08:10am in the morning. (Katie- Yate/Chipping Sodbury office)

29 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you bringing this to our attention. We are sorry to hear about the telephone call you received at 8.10am and any inconvenience it caused. We have noted your feedback and have updated your file to ensure you do not receive any further calls from us.

Rated 5 out of 5 stars

Very helpful gave me all the…

Very helpful gave me all the information I needed, awnsered my questions.
Very happy with the service they provided.

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you received all the information you needed and that your questions were answered. We're happy you're pleased with Joseph's service.

Rated 5 out of 5 stars

All was very interesting and helpful…

All was very interesting and helpful thank you.It helped me to understand the insurance and details involved in it.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback! We're so glad to hear that you found the information helpful and that Jay was able to clarify the insurance details for you.

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant. He took time to make sure that I had the right cover to meet my budget. I would chat to him again for future needs and would hesitate to refer him to my friends.

28 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that you received excellent service and found the right cover to fit your budget. We appreciate you sharing your positive experience and recommendation!

Rated 5 out of 5 stars

Scott was really helpful and very…

Scott was really helpful and very professional ,talked me through all the details.
10 out of 10
Very satisfied 😁😁👍👍👍👍

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Scott was really helpful and professional, and talked you through all the details. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Everything sorted brilliantly

Ethan was great, explained everything so well and always phoned promptly and e mailed details of where to review documents. All sorted in no time.

27 July 2026
Usay Compare logo

Reply from Usay Compare

We are delighted to hear that Etan explained everything so clearly and that you received prompt communication.

Rated 5 out of 5 stars

Professional service

Professional service. Clear information on the process and timings of events. Quick response to questions. Making the transaction friendly and easy.

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you found our service professional and that the process was clear and easy.

Rated 5 out of 5 stars

Straightforward and easy

The advisor listened to my needs, offered me options and found a suitable policy. I did not feel pressured and everything was explained to me.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Tim listened to your needs, offered options, and found a suitable policy.

Rated 5 out of 5 stars

Matthew Davies helped us navigate the…

Matthew Davies helped us navigate the various healthcare insurance options available to us in a highly professional and knowledgeable manner. He was extremely patient in answering all our questions, explaining the different options clearly and helping us arrive at the optimal coverage solution for our needs.
We were extremely pleased with the service we received throughout and, in particular, with Matthew's professionalism, responsiveness and personal attention. He made what could have been a complicated process straightforward and gave us complete confidence that we had chosen the right cover. We would have no hesitation in recommending Matthew to anyone looking for help with their healthcare insurance.

27 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that Matthew provided such professional and knowledgeable assistance when navigating your healthcare insurance options. It's wonderful to know that the process was made straightforward and that you felt confident in your chosen cover. Your recommendation is truly valued.

Rated 5 out of 5 stars

Good customer relations

Understanding and Patience from your staff member Archie.

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your positive feedback. We are happy to hear that Archie was understanding and patient.

Rated 5 out of 5 stars

Katie was extremely helpful and…

Katie was extremely helpful and patient. Thank you

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you letting us know about how helpful and patient Katie was. We are happy you were satisfied.

Rated 5 out of 5 stars

My wife and I spoke to Ermes Musumeci

My wife and I spoke to Ermes Musumeci
who sorted our policy for us he was very professional in his approach we would certainly recommend your company to our friends and family
Thank you David H

27 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear about your positive experience and that Ermes was professional in assisting you. We appreciate your recommendation!

Rated 5 out of 5 stars

My wife and I took out a joint cover…

My wife and I took out a joint cover and were surprised how reasonable the cost was given our ages. This was all done over the phone, the rep guided us to the best policy explaining the pros and cons of each option.

20 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that you found the cost of your joint cover reasonable and that Joe showed excellent guidance in selecting the best policy for your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Liam was professional

Liam was friendly, polite and professional at all times. He was efficient and was accurate with the information and advice offered.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Liam was friendly, polite, and professional, and that the information and advice offered was accurate.

Rated 5 out of 5 stars

Strongly recommended

Strongly recommended. Ali did a very good job taking me through the various aspects, there was no pressure and I felt he honestly and fairly assessed the situation for us. Overall this was a pleasant and easy experience, with a significant saving.

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that our service was a pleasant and easy experience, and that you felt under no pressure.

Rated 5 out of 5 stars

Very good service from the advisor

I am very happy with the service from Usay help me set up my policy and answer all my questions and when i had some issues, he responded quickly. The whole process was fast and no stress. Highly recommend!

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that your Richard was fast setting up your personalised policy, and that your questions were answered quickly.

Rated 5 out of 5 stars

Lewis Tumelty was incredibly helpful…

Lewis Tumelty was incredibly helpful setting up life insurance cover for me. He talked me through everything and gave me my options and several quotes and was patient while I asked a few questions. I'm incredibly happy with the result. Thank you Lewis.

27 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're happy to hear that Lewis was incredibly helpful in setting up your life insurance cover. It's great to know that everything was explained clearly and that you are happy with the result.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look