Usay Compare Reviews 

25,700
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,700)

3,716 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Strongly recommended

Strongly recommended. Ali did a very good job taking me through the various aspects, there was no pressure and I felt he honestly and fairly assessed the situation for us. Overall this was a pleasant and easy experience, with a significant saving.

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that our service was a pleasant and easy experience, and that you felt under no pressure.

Rated 5 out of 5 stars

Very good service from the advisor

I am very happy with the service from Usay help me set up my policy and answer all my questions and when i had some issues, he responded quickly. The whole process was fast and no stress. Highly recommend!

27 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that your Richard was fast setting up your personalised policy, and that your questions were answered quickly.

Rated 5 out of 5 stars

Lewis Tumelty was incredibly helpful…

Lewis Tumelty was incredibly helpful setting up life insurance cover for me. He talked me through everything and gave me my options and several quotes and was patient while I asked a few questions. I'm incredibly happy with the result. Thank you Lewis.

27 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're happy to hear that Lewis was incredibly helpful in setting up your life insurance cover. It's great to know that everything was explained clearly and that you are happy with the result.

Rated 5 out of 5 stars

Lovely support and avice

Lovely support snd avice

25 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that Yawar's support and advice were helpful to you. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Jack was very patient with all my…

Jack was very patient with all my questions. He was very clear with the advice and we got a good deal in the end

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Jack provided clear advice, leading to a good deal.

Rated 5 out of 5 stars

Family Health Insurance Search

I found the process incredibly easy from start to finish. After submitting my enquiry, I received a call back the very next day. Daniel from usaycompare.co.uk took the time to explain all the options that were most suitable for my family's needs.

Daniel provided exceptional customer service throughout the process. He was professional, knowledgeable, and made everything straightforward and stress-free. I would highly recommend both Daniel and the company to anyone looking for a hassle-free experience.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your positive experience. We're delighted to hear that the process was incredibly easy and that Dan took the time to explain all suitable options. It's wonderful that you found the service professional, knowledgeable, and stress-free. Thank you for your recommendation!

Rated 5 out of 5 stars

Good service

Good service . Everything well explained. Very pleasant and helpful.

17 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear you received good service and found everything well-explained. We appreciate your kind words about Joe.

Rated 5 out of 5 stars

Excellent customer service

James Walsham was really helpful, professional and polite.

17 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience. We are happy to hear that James was so helpful.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thank you.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that you had an excellent experience with our customer service. Thank you for taking the time to share your positive feedback!

Rated 5 out of 5 stars

Clear and helpful advisor.

Tobie made the process very clear and simple. He was able to answer my questions in simple terms. I felt he was looking out for my best interests and was reassured at all times by his knowledge. At no point did I feel rushed. I was very pleased with the service he provided. Thank you.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Tobie ensured the process was clear and simple for you. We're glad you felt reassured by the knowledge and that your best interests were looked after.

Rated 5 out of 5 stars

Excellent service

Jovianne Beeby is knowledgeable, efficient, hands on, follow up, patient and very clear on all explanations on the policies and quotations. She is very professional and courteous.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback about Jovianne. We're so pleased to hear that you found her knowledgeable, and that she provided clear explanations on policies and quotations.

Rated 5 out of 5 stars

Best value for money cover

Found best value for money cover that met all my requirements and budget. Saved me a significant amount in premium compared to what I was able to secure through my own efforts.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear you found a cover that perfectly met your requirements and budget, and that we could help you save a significant amount on your premium.

Rated 5 out of 5 stars

Could not have been better

The adviser I spoke to was extremely knowledgable, he was able to answer all my questions and gave me examples to ensure I understood correctly. I cannot praise him enough for helping me through what could have been difficult to decide on the type of medical insurance was be the correct one for me. Employee of the year is Sam!

22 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Sam to be so knowledgeable. It's wonderful to know you had such a positive experience. Thank you.

Rated 5 out of 5 stars

Speaking to a real person (as opposed…

Speaking to a real person (as opposed to a virtual assistant)who clearly knew his stuff was a great advantage. There was no bias or 'push' toward a particular scheme and all my questions were comprehensively answered.
He called back exactly when he said he would and the whole transaction was stress free from start to finish. At no point did I feel pressed to take out a policy which flies in the face of my experience with some other providers.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're happy to hear that you found Steve's assistance comprehensive and unbiased. It's great to know that the transaction was stress-free and that you felt no pressure throughout the process.

Rated 5 out of 5 stars

Efficient

Efficient, concise, in finding best option, good recommendation .

17 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your positive feedback. We're glad we could help you find the best option and provide a good recommendation.

Rated 5 out of 5 stars

The Staff was brilliant clear and easy…

The Staff was brilliant clear and easy to understand very helpful

17 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Oliver was clear and easy to understand. Thank you for your very kind feedback!

Rated 5 out of 5 stars

Highly recommended Medical Insurance service

We found the whole process very relaxed, no pressure and fully explained. The representative Jay, was without doubt a credit to his company.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you found the process relaxed and fully explained. We're especially glad that Jay was a credit to the company.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look