Usay Compare Reviews 

25,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,702)

3,716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Transferring my health insurance

It was a clear and fully understandable process.
Previously I would have been hesitant about reviewing my health insurance, this has now made me more confident that I should be doing this more often.
Joe Tearall - representative (staff) was great, polite, understanding and seemed very confident in his approach.

30 July 2026
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Reply from Usay Compare

We are delighted to hear that the process was clear and fully understandable, and that you now feel more confident about reviewing your health insurance. It's wonderful to know that Joe was polite, understanding, and confident in his approach.

Rated 5 out of 5 stars

I found the agent I dealt with…

I found the agent I dealt with extremely informative patient and very helpful! No pushy sales jargon. Would be pleased to recommend him.
Many thanks for the transfer.

21 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Jack was informative, patient, and helpful, and that you would recommend them.

Rated 5 out of 5 stars

Would definitely recommend

Daniel was really helpful. He listened to what I had to say and went through all my options before advising what would be best for me and my circumstances. Really easy to speak to, customer service is fantastic, and the user portal is really helpful. Would definitely recommend.

29 July 2026
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Reply from Usay Compare

We appreciate you sharing your comprehensive feedback. We're delighted to hear that our colleague was helpful and listened to your needs, providing you with the best options. We're also glad you found our customer service fantastic and the user portal helpful.

Rated 5 out of 5 stars

Very prompt

Very prompt, clear and sound advice received. Explanations of pros and cons given to help make the best selection for our needs. Mike Boden was excellent.

20 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you received prompt, clear, and sound advice from Mike, and that the explanations of pros and cons helped you make the best selection for your needs.

Rated 5 out of 5 stars

All in all, a great service

Ali was very professional and patient. He explained everything in detail and answered all the questions I had to my satisfaction. He patiently called back at the agreed times when I wasn't able to take the call as planned. All in all, a great service, and I think we've managed to get a very suitable product, with Ali's help.

23 July 2026
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Reply from Usay Compare

We're happy to hear that Ali was professional and patient, explaining everything in detail and answering all your questions to your satisfaction. We're glad you received great service and found a suitable product.

Rated 5 out of 5 stars

Liam was very professional

Liam was very professional, patient and extremely helpful in sourcing an acceptable health plan tailored to our needs.

29 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you found Liam to be professional, patient, and extremely helpful in finding a health plan tailored to your needs.

Rated 5 out of 5 stars

Excellent communication throughout.

Excellent communication showing patience and understanding of our needs. Arjun Kharia took time to explain all the ‘ins and outs’ of what Usaycompare can offer and was extremely helpful when answering my questions.
Thank you Ajun!

29 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our service was helpful and that we took the time to explain everything clearly.

Rated 5 out of 5 stars

I was contacted several times before we…

I was contacted several times before we made our decision and he was very good

29 July 2026
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Reply from Usay Compare

We're delighted to hear that Ermes was helpful and communicative during your decision-making process. We appreciate your positive feedback!

Rated 5 out of 5 stars

Comprehensive advice

Comprehensive advice. Timely response to queries. Was able to answer all questions clearly. Happy with the service.

29 July 2026
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Reply from Usay Compare

We're so pleased to hear that you found our advice comprehensive and that we were able to respond to your queries in a timely manner. It's wonderful to know that all your questions were answered clearly, and you are happy with the service.

Rated 5 out of 5 stars

I had an excellent experience with Harry Holster

I had an excellent experience with Harry Holster! He was incredibly patient, understanding, and helpful throughout the entire process of arranging our insurance policy.

He took the time to explain everything clearly, answered all of our questions without rushing us, and made sure we understood all of our options. His friendly, professional approach made what could have been a stressful experience feel straightforward and easy.

Nothing was too much trouble. I would highly recommend Harry and U Say Compare to anyone looking for outstanding customer service and expert advice. Thank you for all your help!

29 July 2026
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Reply from Usay Compare

We're so pleased to hear about your excellent experience. It's wonderful to know that Harry was patient, understanding, and helpful, making the process clear and easy. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Excellent Service

Gracie was very courteous and professional. She answered all my questions thoroughly and patiently and was more than willing to give me time to fully think everything through and wait for me to get back to her.

28 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Gracie was courteous and professional, and that you were given ample time to consider everything.

Rated 5 out of 5 stars

Great experience

Great experience. Sensible help and supportive staff. Thank you.

6 January 2026
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Reply from Usay Compare

We appreciate your positive feedback and are so glad to hear that Shir provided sensible help and support. Thank you for sharing your great experience.

Rated 5 out of 5 stars

Good service

Liam was knowledgable and I think advised me well. I was pleased with the service and prompt response to my enquiry.

29 July 2026
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Reply from Usay Compare

We appreciate you taking the time to leave your review. We're so glad to hear that you were pleased with Liam's service and the prompt response to your enquiry.

Rated 5 out of 5 stars

Being new to private medical insurance…

Being new to private medical insurance Daniel was excellent at explaining everything, we had lots of questions which he was able to answer. Amazing!!! 5*

29 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Daniel was excellent at explaining everything and was able to answer all your questions.

Rated 5 out of 5 stars

Easy process and great customer service …

I found the process very easy.There were no intrusive questions and i never felt under pressure .The customer service agent Sam was very helpful and explained everything clearly.He listened to what i needed and i got a plan which suited my budget.

20 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to know you found our process easy and that you felt no pressure. It's great to hear that Sam was helpful and explained everything clearly, and found a plan that suited your budget.

Rated 5 out of 5 stars

Eoin was a pleasure to deal with…

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from start to finish. His helpful and professional approach really made a difference.

25 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Eoin was a pleasure to deal with throughout the entire process. We're glad he took the time to clearly explain everything and ensured a smooth experience from start to finish.

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