Usay Compare Reviews 

25,698
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and patient, taking the time to explain everything clearly without pressure. Many people highlight the excellent service, noting that advisors are helpful, listen to their needs, and provide tailored options, making the overall process easy and stress-free. Reviewers are particularly satisfied with the pricing, as many found competitive quotes and significant savings compared to previous policies, making health insurance more affordable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and patience.... See more

Service

Customers had positive experiences with service, consistently describing it as quick, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Price

People report positive experiences with price, often finding quotes to be fair and affordable, even for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,698)

3,714 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very accomodating,explain it crystal…

Very accomodating,explain it crystal clear.they give you options too.

31 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you found Zee accommodating and that the explanations were clear. It's great that we could provide you with great options! Thank you for your positive feedback.

Rated 5 out of 5 stars

Step by step guide

Step by step guide, excellent sales manners,outgoing,empathetic,general nice guy was not pushed into anything all made by my own decision,highly recommended,

31 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear about your positive experience and appreciate you highlighting our Andrew's respectful approach. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Personal Private Health Cover


I was contacted by Jordan Seago to quote for my Private Health Insurance. He provided a competitive quotation, was professional, gave good advice and explained everything fully.

30 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that you received a competitive quotation and found Jordan's advice professional and thorough. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Lewis was articulate and helpful

Lewis was articulate and helpful. He answered all my questions professionally and honestly.

31 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that you found Lewis to be articulate and helpful, and that all your questions were answered professionally and honestly.

Rated 5 out of 5 stars

Very good advice and recommendations…

Very good advice and recommendations that suited my requirements perfectly

All done over the phone in around 15 mins and all documentation and information provided via email.

Pleasant advisor who was able to get me exactly the right product for my needs

31 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Richard gave very good advice and recommendations that suited your requirements perfectly. We're glad he was able to get you exactly the right product for your needs.

Rated 4 out of 5 stars

Was given Ample time


Was given Ample time
All queries answered
Very Detailed explanation of the benefits while under cover of private insurance

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're happy to hear that we provided ample time and answered all your queries with detailed explanations regarding private insurance benefits. Thank you for your positive feedback.

Rated 5 out of 5 stars

Highly recommend Joe

Joe helped me secure private healthcare yesterday. He was insightful, careful with every question and genuinely understanding. He took the time to find the right policy for my family. I really recommend him.

31 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear about your positive experience and that you found Joe to be insightful and understanding. We're glad he took the time to find the right policy for your family.

Rated 5 out of 5 stars
Usay Compare logo

Reply from Usay Compare

We are so glad to hear that you had such a positive experience. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Really very helpful.

Really very helpful Point you in the right direction to make the best choice. Nice people to deal with.

29 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found Mark helpful and that he pointed you in the right direction to make the best choice.

Rated 5 out of 5 stars

Thank you for sorting out my medical…

Thank you for sorting out my medical insurance and saving me a lot of money
Very caring approach
Patient
And sorted everything out

Thank you

23 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that we were able to help with your medical insurance and save you money. It's wonderful to know that Jack's caring approach and patience made a positive difference in sorting everything out for you.

Rated 5 out of 5 stars

Alex King is fantastic

Alex King is an absolutely fantastic person. He was amazing start to finish, I couldnt have had an easier experience. Very informative and reassuring. I hope if I ever need to use them again, Alex is the one I speak to

31 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear you had such a fantastic experience! It's great to know that the service you received from Alex was informative and reassuring, making your experience easy from start to finish.

Rated 5 out of 5 stars

Great service and knowledgeable advisor…

Great service and knowledgeable advisor who explained options clearly

22 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your positive feedback. We're so glad you received great service and found Archie knowledgeable when explaining your options clearly.

Rated 5 out of 5 stars

young people and private healthcare

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lots of reassurance and didn’t try to upsell me (which he very easily could’ve done). A weight has definitely been lifted off my shoulders as they take care of absolutely everything. I would recommend usay compare and Daniel in a heartbeat. Thank you!!!!

30 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience. It's wonderful to hear that you received personalized service tailored to your needs. We're glad you would recommend our service.

Rated 5 out of 5 stars

Kind & helpful but no pressure

Gracie was very helpful and patient and went over everything and didnt mind repeating things when I asked the same question but rephrased.
I didn't feel pressured into buying anything I wasn't sure of.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Gracie helpful and patient, and that you felt no pressure during the process.

Rated 5 out of 5 stars

Knew the answers to my questions

Knew the answers to my questions. Courteous. Friendly

30 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that Kai was able to answer your questions and provide you with a courteous and friendly experience. Thank you for your kind words!

Rated 5 out of 5 stars

Transferring my health insurance

It was a clear and fully understandable process.
Previously I would have been hesitant about reviewing my health insurance, this has now made me more confident that I should be doing this more often.
Joe Tearall - representative (staff) was great, polite, understanding and seemed very confident in his approach.

30 July 2026
Usay Compare logo

Reply from Usay Compare

We are delighted to hear that the process was clear and fully understandable, and that you now feel more confident about reviewing your health insurance. It's wonderful to know that Joe was polite, understanding, and confident in his approach.

Rated 5 out of 5 stars

I found the agent I dealt with…

I found the agent I dealt with extremely informative patient and very helpful! No pushy sales jargon. Would be pleased to recommend him.
Many thanks for the transfer.

21 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Jack was informative, patient, and helpful, and that you would recommend them.

Rated 5 out of 5 stars

Would definitely recommend

Daniel was really helpful. He listened to what I had to say and went through all my options before advising what would be best for me and my circumstances. Really easy to speak to, customer service is fantastic, and the user portal is really helpful. Would definitely recommend.

29 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your comprehensive feedback. We're delighted to hear that our colleague was helpful and listened to your needs, providing you with the best options. We're also glad you found our customer service fantastic and the user portal helpful.

Rated 5 out of 5 stars

Very prompt

Very prompt, clear and sound advice received. Explanations of pros and cons given to help make the best selection for our needs. Mike Boden was excellent.

20 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you received prompt, clear, and sound advice from Mike, and that the explanations of pros and cons helped you make the best selection for your needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look