Usay Compare Reviews 

25,698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and patient, taking the time to explain everything clearly without pressure. Many people highlight the excellent service, noting that advisors are helpful, listen to their needs, and provide tailored options, making the overall process easy and stress-free. Reviewers are particularly satisfied with the pricing, as many found competitive quotes and significant savings compared to previous policies, making health insurance more affordable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and patience.... See more

Service

Customers had positive experiences with service, consistently describing it as quick, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Price

People report positive experiences with price, often finding quotes to be fair and affordable, even for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,698)

3,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We weren't sure whether getting cover…

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got suited our needs. Thank you Harry for your support and service.

29 June 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that Harry took the time to explain everything clearly and ensured the cover suited your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Extremely good Usaycompare advisor

I found my Usaycompare advisor, Arjun Khaira, very personable and extremely well informed of the ins and outs of different policy choices. He was brilliant at giving me a really clear explanation so that I could fully understand the decision I was making.
Highly recommended.

3 August 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Arjan was personable and well-informed, providing a clear explanation to help you make your decision.

Rated 5 out of 5 stars

Exceptional service

We were not rushed into taking insurance out.
Able to discuss our questions at ease
Whilst we asked for various options of policies and cost we were given time to look at the documents and amend options.
My husband and I had open conversations with team member Luke, we were able to get our answers and felt comfortable to take policy out over weeks of support and discussions

27 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're delighted to hear that you felt comfortable and supported throughout the process.

Rated 5 out of 5 stars

Excellent service today from Usay…

Excellent service today from Usay Compare, especially from my advisor, Aarron Brown. He listened to what i was looking for and supplied exactly the information I required but also offered good advice, which I took. He had a very good, respectful attitude. People can often be a bit patronising when dealing with older clients. importantly, he did not try to upsell anything.
Lively 70 year old

4 August 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear about your excellent experience and that Aaron provided exactly the information you needed with a respectful attitude. It's wonderful to know you valued the advice.

Rated 5 out of 5 stars

Andy was polite and helpful

Andy was polite and helpful. However, in retrospect we changed our minds about buying private health care. Thanks for your time .

25 July 2026
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Reply from Usay Compare

We appreciate your kind words about Andrew. We understand that circumstances can change, and we respect your decision. We wish you well in the future.

Rated 5 out of 5 stars

The advisor Allan was great from start…

The advisor Allan was great from start to finish, not pushy at all, understood my families requirements and talked us through everything, including scenarios.
Gave me the best price available.
Great experience, top man, thanks Allan.
Regards
Jason

3 August 2026
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Reply from Usay Compare

We're delighted to hear that Allan provided such a great experience from start to finish. It's wonderful to know that your family's requirements were understood and that everything was clearly explained. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

What can I say I’m very impressed

What can I say I’m very impressed, helped me get the right insurance I spoke to Jake Luton he was really nice fella tip top
It is all new to me and he basically cut everything down into bits so I would understand the whole situation, if you need help Jake luton is the man to see very good !! Thankyou again

3 August 2026
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Reply from Usay Compare

We're so pleased to hear that you were impressed with the assistance you received from Jake. It's great to know that everything was explained clearly, helping you understand the situation. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. George was very good at explaining everything from how the policy’s operate to what would work best for me and how they would relate individually for my needs. The calls were flexible and I never felt rushed or pushed towards a policy or insurance provider.

31 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear you received excellent service from start to finish. It's great to know that everything was clearly explained and tailored to your individual needs, and that you never felt rushed.

Rated 5 out of 5 stars

Joe provided us with a good health…

Joe provided us with a good health insurance with considerable savings on a comparable basis of benefits. Thanks Joe

Nihal

24 July 2026
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Reply from Usay Compare

We're so happy to hear about your positive experience and the significant savings on your health insurance! We appreciate your kind words.

Rated 5 out of 5 stars

Good experience

Contacted the company over the internet and had a return phone call within a couple of hours, i had a great conversation and came to a very good conclusion of what i needed, the outcome was fully explained in detail and exactly what i was looking for, follow up calls weremade to ensure i received the service i was after, a really good experience

27 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're happy to hear that Sam provided a clear explanation and that the follow-up calls ensured you received the service you were after.

Rated 5 out of 5 stars

David very easy to understand

David very easy to understand. He lead me through the complexities of Medical Insurance very well and came up with an excellent quote.

24 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that David was able to guide you through the complexities of medical insurance and provide an excellent quote.

Rated 5 out of 5 stars

Pleasant demeanour not hard sell

Pleasant demeanour not hard sell. Answered queries and checked for understanding.

3 August 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that you found our approach pleasant and that we were able to answer your questions effectively. Thank you for your feedback!

Rated 5 out of 5 stars

Getting new health insurance

So simple and easy to use

31 July 2026
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Reply from Usay Compare

We're so glad to hear that you found our process of buying a policy so simple and easy to use. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

We would recommend Usay 10/10

Michael was always available to contact,very helpful with our moves from different medical companies & could answer any queries we had. It was such a pleasant change to deal with someone who was competent & truthful. Thank you.

31 July 2026
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Reply from Usay Compare

We're so happy to hear that Michael was always available and helpful with your moves. It's great to know that all your queries were answered and that you found Michael to be competent and truthful.

Rated 5 out of 5 stars

Very satisfied with USay compare

Very satisfied with USay compare, esp John Spencer who dealt with my query / quotations.
Easy to deal with and revised quotes without fuss.

31 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you found our service easy to deal with and that the quotes were revised without fuss.

Rated 5 out of 5 stars

Excellent service

I received excellent advice from the Usay advisor and the quote was significantly cheaper than renewing with my existing insurer. I would definitely recommend this service!

21 July 2026
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Reply from Usay Compare

We're delighted to hear that you received excellent advice and that Nick was able to help you find a significantly cheaper quote. Thank you for your recommendation!

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