Usay Compare Reviews 

25,694
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and patient approach, making the process clear and stress-free. Many appreciated that advisors provided personalized service without any pressure to commit, ensuring a comfortable decision-making experience. The excellent customer service is frequently highlighted, with people noting the efficiency and ease of their overall interactions. Consumers were particularly satisfied with the pricing, often finding significantly reduced or more affordable premiums compared to their previous policies. The user experience is described as incredibly easy from start to finish, with many feeling well-guided through their options. Reviewers felt listened to and supported, leading to suitable coverage and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful and professional approach of... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Customers had positive experiences with price, with many reporting significant reductions in premiums and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lot... See more

Company replied

Rated 5 out of 5 stars

My client account manager, Nick Hanney was very knowledgeable. I did not feel rushed into making a decision at any time. I also felt he was helping me chose the right provider for the needs of my husb... See more

Company replied

Rated 5 out of 5 stars

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from sta... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,694)

3,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was explained to me very…

Everything was explained to me very clearly, my question were answered i feel honestly. The person spoke to was nice and friendly.

29 July 2026
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Reply from Usay Compare

We appreciate your feedback about Bradley. We're so glad to hear that everything was explained clearly and that your questions were answered honestly.

Rated 5 out of 5 stars

Extremely helpful and explained facts…

Extremely helpful and explained facts very well.Angelo easy to talk to and made me very relaxed.
He deserves a rise.

5 August 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Angelo was helpful and explained everything very well, making you feel relaxed and at ease.

Rated 5 out of 5 stars

The agent was helpful and excellent

The agent - David - was excellent. He was helpful, informative and knowledgeable. He listened to our questions and was able to provide all the information we requested, which enabled us to make informed decisions. There was no pressurised sales techniques and my wife and I were both pleased with his help.

28 July 2026
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Reply from Usay Compare

We're so pleased to hear that you had an excellent experience and found David to be helpful, informative, and knowledgeable. We're glad that all your questions were answered, enabling you to make an informed decision without any pressure.

Rated 5 out of 5 stars

From the beginning to the completion of…

From the beginning to the completion of our PrivateMedical Insurance plan was set up, I was treated with excellent help and advice.

Queries were answered promptly. and I felt the plan which was chosen took our individual needs into account. Thank you .

28 July 2026
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Reply from Usay Compare

We're delighted to hear that you received excellent help and advice from the beginning to the completion of your Private Medical Insurance plan. It's great to know Quincy answered queries promptly and that the chosen plan met your individual needs.

Rated 5 out of 5 stars

Very happy

All my questions was answered and I wasn’t made to feel rushed about the decision. The following day I received a call back and decided to go ahead.
I would definitely recommend this company.

28 July 2026
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Reply from Usay Compare

We're so pleased to hear that all your questions were answered and that you felt comfortable with your decision. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Garreth and Kiran have been great

Garreth and Kiran have been great. Really patient during the entire process and explained things well; gave us recommendations based on our personal situation which was appreciated.

28 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our team was patient and explained things well, providing helpful recommendations.

Rated 5 out of 5 stars

Saved a lot of searching and digging to…

Saved a lot of searching and digging to find what would suit me and my wife Luke was very helpful

17 July 2026
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Reply from Usay Compare

We're so glad we could help you and your wife find exactly what you were looking for. It's wonderful to hear that Luke was very helpful!

Rated 5 out of 5 stars

I find looking for insurance online can…

I find looking for insurance online can be really confusing and things can get overwhelming quite quickly. Speaking to an advisor over the phone and them assisting with the process just made everything so smooth and easy. Now I have a great policy and peace of mind that I have everything I want within my policy.

4 August 2026
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Reply from Usay Compare

We're so glad to hear that James could make the process of finding insurance smooth and easy for you. It's wonderful to know you have a great policy and peace of mind. Thank you for your kind words!

Rated 5 out of 5 stars

Joe from Usay was extremely helpful

Joe from Usay was extremely helpful, clear and timely. He responded when he said he was going to, answered each question I had clearly and in the best way for me to understand without making anything too confusing. Really happy with my experience and would absolutely recommend.

3 August 2026
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Reply from Usay Compare

We're so pleased to hear that Joe's service was extremely helpful and clear. We're glad that all your questions were answered clearly, making your experience a happy one.

Rated 5 out of 5 stars

The in̈formation provided was very…

The in̈formation provided was very clear and all my questions were answered and explained when I was not sure

4 August 2026
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Reply from Usay Compare

We're so glad to hear that our information was clear and that Ahmed could answer all your questions thoroughly. Thank you for your kind words!

Rated 5 out of 5 stars

Would definitely recommend and Nick Hanney was great!

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the different options that were available and explained the pros and cons of each. Would definitely recommend the company and also Nick Hanney!

4 August 2026
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Reply from Usay Compare

We're delighted to hear that Nick took the time to explain everything clearly so that you understood all the options and their pros and cons. Thank you for your recommendation!

Rated 5 out of 5 stars

Harry Paveley was extremely helpful and…

Harry Paveley was extremely helpful and thorough in helping me find the right private health care for me. He explained everythjng clearly and made sure I was happy with the choice that I had made .

4 August 2026
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Reply from Usay Compare

We're delighted to hear that Harry was extremely helpful and thorough in assisting you. We're glad he explained everything clearly and ensured you were happy with your choice.

Rated 5 out of 5 stars

Ali was a great help

Ali was a great help. Leaving my company medical scheme, I needed to move to a private plan. Ali wss very well informed able to provide personal recommendations and a great service.

4 August 2026
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Reply from Usay Compare

We are so pleased to hear that our team provided such excellent assistance during your transition to a private medical plan. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Extremely helpful.

Richard was very helpful and really understood my requirements. He looked into things thoroughly to find the most suitable insurance for me. He dealt with everything in a very professional but very personable manner.

4 August 2026
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Reply from Usay Compare

We're so pleased to hear that our service was helpful and that we understood your requirements. We're glad Richard could find suitable insurance for you in a professional and personable manner.

Rated 5 out of 5 stars

We weren't sure whether getting cover…

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got suited our needs. Thank you Harry for your support and service.

29 June 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that Harry took the time to explain everything clearly and ensured the cover suited your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Extremely good Usaycompare advisor

I found my Usaycompare advisor, Arjun Khaira, very personable and extremely well informed of the ins and outs of different policy choices. He was brilliant at giving me a really clear explanation so that I could fully understand the decision I was making.
Highly recommended.

3 August 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Arjan was personable and well-informed, providing a clear explanation to help you make your decision.

Rated 5 out of 5 stars

Exceptional service

We were not rushed into taking insurance out.
Able to discuss our questions at ease
Whilst we asked for various options of policies and cost we were given time to look at the documents and amend options.
My husband and I had open conversations with team member Luke, we were able to get our answers and felt comfortable to take policy out over weeks of support and discussions

27 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're delighted to hear that you felt comfortable and supported throughout the process.

Rated 5 out of 5 stars

Excellent service today from Usay…

Excellent service today from Usay Compare, especially from my advisor, Aarron Brown. He listened to what i was looking for and supplied exactly the information I required but also offered good advice, which I took. He had a very good, respectful attitude. People can often be a bit patronising when dealing with older clients. importantly, he did not try to upsell anything.
Lively 70 year old

4 August 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear about your excellent experience and that Aaron provided exactly the information you needed with a respectful attitude. It's wonderful to know you valued the advice.

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