Usay Compare Reviews 

25,629
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and patient approach, making the process clear and stress-free. Many appreciated that advisors provided personalized service without any pressure to commit, ensuring a comfortable decision-making experience. The excellent customer service is frequently highlighted, with people noting the efficiency and ease of their overall interactions. Consumers were particularly satisfied with the pricing, often finding significantly reduced or more affordable premiums compared to their previous policies. The user experience is described as incredibly easy from start to finish, with many feeling well-guided through their options. Reviewers felt listened to and supported, leading to suitable coverage and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful and professional approach of... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Customers had positive experiences with price, with many reporting significant reductions in premiums and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lot... See more

Company replied

Rated 5 out of 5 stars

My client account manager, Nick Hanney was very knowledgeable. I did not feel rushed into making a decision at any time. I also felt he was helping me chose the right provider for the needs of my husb... See more

Company replied

Rated 5 out of 5 stars

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from sta... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,629)

3,639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alex King is fantastic

Alex King is an absolutely fantastic person. He was amazing start to finish, I couldnt have had an easier experience. Very informative and reassuring. I hope if I ever need to use them again, Alex is the one I speak to

31 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear you had such a fantastic experience! It's great to know that the service you received from Alex was informative and reassuring, making your experience easy from start to finish.

Rated 5 out of 5 stars

Great service and knowledgeable advisor…

Great service and knowledgeable advisor who explained options clearly

22 July 2026
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Reply from Usay Compare

We appreciate your positive feedback. We're so glad you received great service and found Archie knowledgeable when explaining your options clearly.

Rated 5 out of 5 stars

young people and private healthcare

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lots of reassurance and didn’t try to upsell me (which he very easily could’ve done). A weight has definitely been lifted off my shoulders as they take care of absolutely everything. I would recommend usay compare and Daniel in a heartbeat. Thank you!!!!

30 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience. It's wonderful to hear that you received personalized service tailored to your needs. We're glad you would recommend our service.

Rated 5 out of 5 stars

Kind & helpful but no pressure

Gracie was very helpful and patient and went over everything and didnt mind repeating things when I asked the same question but rephrased.
I didn't feel pressured into buying anything I wasn't sure of.

23 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Gracie helpful and patient, and that you felt no pressure during the process.

Rated 5 out of 5 stars

Knew the answers to my questions

Knew the answers to my questions. Courteous. Friendly

30 July 2026
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Reply from Usay Compare

We're so glad to hear that Kai was able to answer your questions and provide you with a courteous and friendly experience. Thank you for your kind words!

Rated 5 out of 5 stars

Transferring my health insurance

It was a clear and fully understandable process.
Previously I would have been hesitant about reviewing my health insurance, this has now made me more confident that I should be doing this more often.
Joe Tearall - representative (staff) was great, polite, understanding and seemed very confident in his approach.

30 July 2026
Rated 5 out of 5 stars

I found the agent I dealt with…

I found the agent I dealt with extremely informative patient and very helpful! No pushy sales jargon. Would be pleased to recommend him.
Many thanks for the transfer.

21 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Jack was informative, patient, and helpful, and that you would recommend them.

Rated 5 out of 5 stars

Would definitely recommend

Daniel was really helpful. He listened to what I had to say and went through all my options before advising what would be best for me and my circumstances. Really easy to speak to, customer service is fantastic, and the user portal is really helpful. Would definitely recommend.

29 July 2026
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Reply from Usay Compare

We appreciate you sharing your comprehensive feedback. We're delighted to hear that our colleague was helpful and listened to your needs, providing you with the best options. We're also glad you found our customer service fantastic and the user portal helpful.

Rated 5 out of 5 stars

Very prompt

Very prompt, clear and sound advice received. Explanations of pros and cons given to help make the best selection for our needs. Mike Boden was excellent.

20 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you received prompt, clear, and sound advice from Mike, and that the explanations of pros and cons helped you make the best selection for your needs.

Rated 5 out of 5 stars

All in all, a great service

Ali was very professional and patient. He explained everything in detail and answered all the questions I had to my satisfaction. He patiently called back at the agreed times when I wasn't able to take the call as planned. All in all, a great service, and I think we've managed to get a very suitable product, with Ali's help.

23 July 2026
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Reply from Usay Compare

We're happy to hear that Ali was professional and patient, explaining everything in detail and answering all your questions to your satisfaction. We're glad you received great service and found a suitable product.

Rated 5 out of 5 stars

Liam was very professional

Liam was very professional, patient and extremely helpful in sourcing an acceptable health plan tailored to our needs.

29 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you found Liam to be professional, patient, and extremely helpful in finding a health plan tailored to your needs.

Rated 5 out of 5 stars

Excellent communication throughout.

Excellent communication showing patience and understanding of our needs. Arjun Kharia took time to explain all the ‘ins and outs’ of what Usaycompare can offer and was extremely helpful when answering my questions.
Thank you Ajun!

29 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our service was helpful and that we took the time to explain everything clearly.

Rated 5 out of 5 stars

I was contacted several times before we…

I was contacted several times before we made our decision and he was very good

29 July 2026
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Reply from Usay Compare

We're delighted to hear that Ermes was helpful and communicative during your decision-making process. We appreciate your positive feedback!

Rated 5 out of 5 stars

Comprehensive advice

Comprehensive advice. Timely response to queries. Was able to answer all questions clearly. Happy with the service.

29 July 2026
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Reply from Usay Compare

We're so pleased to hear that you found our advice comprehensive and that we were able to respond to your queries in a timely manner. It's wonderful to know that all your questions were answered clearly, and you are happy with the service.

Rated 5 out of 5 stars

I had an excellent experience with Harry Holster

I had an excellent experience with Harry Holster! He was incredibly patient, understanding, and helpful throughout the entire process of arranging our insurance policy.

He took the time to explain everything clearly, answered all of our questions without rushing us, and made sure we understood all of our options. His friendly, professional approach made what could have been a stressful experience feel straightforward and easy.

Nothing was too much trouble. I would highly recommend Harry and U Say Compare to anyone looking for outstanding customer service and expert advice. Thank you for all your help!

29 July 2026
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Reply from Usay Compare

We're so pleased to hear about your excellent experience. It's wonderful to know that Harry was patient, understanding, and helpful, making the process clear and easy. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Excellent Service

Gracie was very courteous and professional. She answered all my questions thoroughly and patiently and was more than willing to give me time to fully think everything through and wait for me to get back to her.

28 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Gracie was courteous and professional, and that you were given ample time to consider everything.

Rated 5 out of 5 stars

Great experience

Great experience. Sensible help and supportive staff. Thank you.

6 January 2026
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Reply from Usay Compare

We appreciate your positive feedback and are so glad to hear that Shir provided sensible help and support. Thank you for sharing your great experience.

Rated 5 out of 5 stars

Good service

Liam was knowledgable and I think advised me well. I was pleased with the service and prompt response to my enquiry.

29 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you taking the time to leave your review. We're so glad to hear that you were pleased with Liam's service and the prompt response to your enquiry.

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