urbanbubble Reviews 

496
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and highly efficient throughout the entire apartment hunting and moving process. Many people also appreciate the prompt communication, professional dedication, and smooth coordination provided by the team when securing new properties and handling paperwork. Some reviewers were not happy with response times, noting that messages could be slow to get answered, require constant chasing, or sometimes be ignored entirely. Consumers also expressed serious frustrations regarding delayed property maintenance, slow repairs, and difficulties in getting certain management issues properly resolved.

What people talk about most

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication,... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, straightforward, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 5 out of 5 stars

John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

496 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(496)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Asad's Professional Service at Urban…

Asad's Professional Service at Urban Bubble

There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself.

Thank again Asad.

1 May 2026
Unprompted review
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Reply from urbanbubble

Hi Mat! Thank you for sharing your experience. We're thrilled Asad could resolve the outstanding issue professionally and calmly for you, especially managing your property remotely. We'll make sure he knows how much you've appreciated his help. Thanks from urbanbubble

Rated 5 out of 5 stars

Positive Experience - Lovely Team

My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.

Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start.

Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised.

When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable.

Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help.

Thank you!

18 May 2026
Unprompted review
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Reply from urbanbubble

Hi Rosie! Thank you for the truly lovely feedback! We're thrilled Dora, Xavier and Alessandra made your first home search together such a smooth, stress-free experience. We'll make sure they all know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble

Rated 5 out of 5 stars

Very friendly and helpful

Alessandra is very friendly, super helpful!

20 May 2026
Unprompted review
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Reply from urbanbubble

Hi Nisan! Thank you for the lovely feedback! We're so pleased the team was friendly and helpful for you. Thanks from urbanbubble

Rated 5 out of 5 stars

Rose is responsible for our unit that…

Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

21 May 2026
Unprompted review
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Reply from urbanbubble

Hi Thye Hung! Thank you for the wonderful feedback! We're delighted Rose brings such positive energy and professionalism to managing your apartment. We'll make sure she knows how much you've appreciated her support. Thanks from urbanbubble

Rated 5 out of 5 stars

A big thanks to Carl for the work he…

A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!

21 May 2026
Unprompted review
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Reply from urbanbubble

Hi Sim! Thank you for sharing your experience. We're pleased Carl did such a great job on your apartment and kept you updated throughout. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Tenancy change. Very efficient in securing a new…

Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !

20 May 2026
Unprompted review
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Reply from urbanbubble

Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble

Rated 5 out of 5 stars

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

19 May 2026
Unprompted review
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Reply from urbanbubble

Hi A.S! Thank you for the wonderful feedback! We're thrilled Xavier was so prompt and professional. We'll make sure he knows you've appreciated his responsiveness. Thanks from urbanbubble

Rated 5 out of 5 stars

Friendly, tidy and efficient

Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.

15 May 2026
Unprompted review
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Reply from urbanbubble

Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

I was searching for a new place to rent…

I was searching for a new place to rent in Manchester having gotten a job in the city. I reached out to urbanbubble and immediately got loads of potential apartments sent to me the very next day by Johanne, I requested a viewing and got that sorted as soon as I was available. Alessandra met me at the property and did an amazing job showing me the potential listings. I'm very satisfied with how prompt the whole process was and how Johanne and Alessandra handled it all.
I'd highly recommend urbanbubble if you're looking to lease a property through them given my very good experience with them

8 May 2026
Unprompted review
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Reply from urbanbubble

Hi Rakshith! Thank you for the fantastic feedback and recommendation! We're thrilled our team was able to help and make the whole process such a positive experience for you. Welcome to Manchester, and we're always here if you need us! Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra is the best!

We had the loveliest estate agent Alessandra. She showed us our dream apartment, and she was incredibly informative and sweet. Thank you so much Alessandra.

9 May 2026
Unprompted review
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Reply from urbanbubble

Hi Emma! Thank you for the lovely feedback! We're so pleased Alessandra could help you find your dream apartment. She's brilliant, and we'll make sure she knows you've appreciated her help. Thanks from urbanbubble

Rated 5 out of 5 stars

​I cannot thank Alessandra enough for…

​I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!

5 May 2026
Unprompted review
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Reply from urbanbubble

Hi Dayl! Thank you for the wonderful feedback. We're thrilled Alessandra made your move so simple and took away the stress. We'll make sure she knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

7 May 2026
Unprompted review
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Reply from urbanbubble

Hi Patrick! Thank you for the fantastic feedback. We're thrilled Alessandra was so helpful from start to finish. We're pleased everything has been clear and smooth for you, and we'll make sure she knows you've appreciated her support. Thanks from urbanbubble

Rated 5 out of 5 stars

Johanne and Allesandra went the extra…

Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.

7 May 2026
Unprompted review
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Reply from urbanbubble

Hi Anthony! Thank you for sharing your experience. We're delighted Johanne and Alessandra did such a great job getting your property rented and kept you in the loop throughout. We'll make sure they both know you've appreciated their dedication. Thanks from urbanbubble

Rated 5 out of 5 stars

Second rental we’ve rented through…

Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!

5 May 2026
Unprompted review
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Reply from urbanbubble

Hi Alex! Thank you for the wonderful feedback! We're thrilled you've had such an incredible experience with us for both rentals. Alessandra is brilliant, and we'll make sure she knows how much you've appreciated her support! Thanks from urbanbubble

Rated 5 out of 5 stars

5 STARS

Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!

5 May 2026
Unprompted review
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Reply from urbanbubble

Hi Holly! Thank you for the fantastic feedback and recommendation! We're delighted Alessandra made the renting process so smooth and stress-free for you. We'll make sure she knows how much you've appreciated everything she's done. Thanks from urbanbubble

Rated 4 out of 5 stars

Really positive experience with the service

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.

18 April 2026
Unprompted review
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Reply from urbanbubble

Hi Leret! Thank you for sharing your experience. We're thrilled the team could help you secure your property quickly. We're pleased Dora could come in on a Saturday for your move-in and that the team sorted your out-of-hours issue. We'll make sure they all know you've appreciated their great communication and support. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

My experience was very smooth and…

My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend

2 May 2026
Unprompted review
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Reply from urbanbubble

Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra has been so helpful during…

Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.

29 April 2026
Unprompted review
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Reply from urbanbubble

Hi Llinos! Thank you for the wonderful feedback! We're delighted Alessandra has been so helpful during your home search. We'll make sure she knows about your feedback. Thanks from urbanbubble.

Rated 5 out of 5 stars

Great experience in renting …

I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
This was actually the quickest we’ve ever secured a property and paid the holding deposit. We had a few questions and some issues uploading documents, but she handled everything with patience and clarity, helping us complete the process without any hassle. Thanks to Alessandra & urbanbubble team.

22 April 2026
Unprompted review
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Reply from urbanbubble

Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble

Rated 5 out of 5 stars

Really satisfied with the whole overall…

Really satisfied with the whole overall process.
I have to say this is the fastest we have ever made the holding deposit to rent a property. Both me and my partner asked a lot of questions and had some trouble uploading the documents but Alessandra guided us by patiently answering all of our questions and finding out about the documents that we could upload to finish the process. Really thankful for the service and a really professional and kind staff.

22 April 2026
Unprompted review
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Reply from urbanbubble

Hi Tet Nyi Aung! Thank you for the great feedback. We're thrilled the whole process was so fast and smooth for you. Alessandra is fantastic at what she does, and we'll make sure she knows how much you've appreciated her help. Thanks from urbanbubble

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