urbanbubble Reviews 

496
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and highly efficient throughout the entire apartment hunting and moving process. Many people also appreciate the prompt communication, professional dedication, and smooth coordination provided by the team when securing new properties and handling paperwork. Some reviewers were not happy with response times, noting that messages could be slow to get answered, require constant chasing, or sometimes be ignored entirely. Consumers also expressed serious frustrations regarding delayed property maintenance, slow repairs, and difficulties in getting certain management issues properly resolved.

What people talk about most

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication,... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, straightforward, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 5 out of 5 stars

John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

496 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(496)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

24 April 2026
Unprompted review
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Reply from urbanbubble

Hi Jake! Thank you for the wonderful feedback. We're delighted Alessandra was so helpful from the start and quickly found you another property. She's brilliant at what she does, and we're pleased she made the process easy for you as a first-time renter. We'll make sure she knows about your feedback. Thanks from urbanbubble

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Hi am writing about how poor and how…

Hi am writing about how poor and how bad Urbanbubble are. The organisations policy on having Great Customer Relationships is very poor. I live on a site that has been run by Urbanbubble for many years Briarfield Court Withington Manchester. They do not have a Plan on anything they just rip off its Stakeholders (Leaseholders) by doing as little or no Maintence on the site. The only area they say the maintain is the Roofs as we all know this is the easiest way of having no Transparency. They hardly ever use the Building Isurance for storm Damage, but charge us thousands of pounds for what. The organisation is run by Michael Howard who has no care an example there is a problem with the Damp on the Ground Floor Plots and it’s so important for Property Management companies like Urban Bubble to rectify this issue ASAP and to be concerned with this issue. They have had an in-depth investigation by a company who have carried out a detailed Report Urbanbubble have sat on this report with no care about its so called residents or its Stakeholders who are paying for a very Poor Service they are only interested in getting the money at all costs. Do not use Urbanbubble they are Rubbish. We have got rid of bad service and we would not recommend using Urbanbubble ever again.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Wow!this agency is the best of all of…

Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!

27 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great at fixing my electric…

Carl was great at fixing my electric box - very efficient and friendly :)

26 March 2026
Unprompted review
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Reply from urbanbubble

Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

26 March 2026
Unprompted review
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Reply from urbanbubble

Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great

Carl was great, came and fixed the shower very quickly!

25 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl fix it quickly

25 March 2026
Unprompted review
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Reply from urbanbubble

Hi 叶文浩! Thank you for your review. We're pleased Carl could fix it quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl is so professional and did a very…

Carl is so professional and did a very good job

23 March 2026
Unprompted review
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Reply from urbanbubble

Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Professional, Friendly, and Reliable Support

Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.

20 March 2026
Unprompted review
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Reply from urbanbubble

Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional—highly recommend.

11 February 2026
Unprompted review
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Reply from urbanbubble

Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 4 out of 5 stars

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.
I do think the Urbanbubble’s is not up to date with current building items such as trash room change. I feel the set up for utilities & more could have been more smoother. The hot water was not explained & gave me any issues at the beginning. I would suggest for next time a better walk through

13 March 2026
Unprompted review
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Reply from urbanbubble

Hi Disha! Thank you for sharing your experience. We're thrilled Hannah was so helpful in pushing things through and meeting you at the apartment with your keys, especially after your chaotic travel. She's brilliant at what she does, and we'll make sure she knows about your feedback. We appreciate your suggestions; feedback is really helpful as we work to improve the move-in experience. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was very helpful fixed all the…

Carl was very helpful fixed all the maintenance issues

16 March 2026
Unprompted review
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Reply from urbanbubble

Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl is a fantastic member of the team

Carl is a fantastic member of the team, completed a fantastic job much appreciated

11 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was very good and he did a really…

Carl was very good and he did a really good job

13 March 2026
Unprompted review
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Reply from urbanbubble

Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl did the shower seal in our…

Carl did the shower seal in our apartment. He was very pleasant and did a really good job.

13 March 2026
Unprompted review
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Reply from urbanbubble

Hi Sam! Thank you for sharing your experience! We're happy Carl did such a great job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl did some maintenance for us and…

Carl did some maintenance for us and he's very responsible and careful, thank you so much!

13 March 2026
Unprompted review
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Reply from urbanbubble

Hi Riley! Thank you for your feedback! We're pleased Carl was so responsible and careful with the maintenance work. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

carl did really good

13 March 2026
Unprompted review
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Reply from urbanbubble

Hi Dokey! Thank you for your feedback. We're pleased Carl did a really good job for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Dora

I had a really positive experience renting through Urbanbubble in Manchester. The whole process was smooth and professional from start to finish. Our agent Dora was especially helpful throughout. She was responsive, patient, and always willing to assist whenever we had questions or needed support.

Our situation was slightly complicated because one of us had student status, and many agencies were reluctant to proceed or simply declined to help. Dora took the time to communicate with the landlord and worked hard to help us get through the referencing process. Her effort made a real difference for us.

Overall, the team was responsible, supportive, and easy to communicate with. I would definitely recommend Urbanbubble to anyone looking to rent in Manchester, and I’m very grateful to Dora for her help during the whole process.

2 March 2026
Unprompted review
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Reply from urbanbubble

Hi Shihao Xu! Thank you for sharing your experience. We're delighted Dora made such a positive difference throughout your renting process. We'll make sure she knows how much you've appreciated her responsiveness and effort. Welcome home, and thank you for recommending us!

Rated 5 out of 5 stars

Job well done!

Carl was on time, friendly and very thorough with the work he completed in my flat. Very pleased.

12 March 2026
Unprompted review
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Reply from urbanbubble

Hi Kristy! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble

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