Under Armour Reviews 

Faulty coat x 2, bought in store which is over 90 miles away & managed to return the first one, exact same issue with the replacement! customer service won’t help as it wasn’t bought online!

Love my new drifit under armor

The returns system is an absolute nightmare. They sent a free return label for DHL but the nearest collection point was over 30 mile round trip. Followed the link and drive to the ‘Go Local’ on Shorley Road Keswick only to be told by a staff member that they don’t send them ! Stuck with the return and no idea how to get money back now ! Wasted journey and now will have to contact UA during my working hours to sort.

Had some golf gloves bought me for Christmas.
Wore them about 6 times.
They were unfortunately in a bad state.
I requested help from customer service & got absolutely none!!
Unless I can prove that I bought them directly from Under Armour they wouldn't help. Full stop.
Last purchase of Under Armour from me, what a shame they don't care about there product

great customer service when i needed to return a pair of boots

Genuinely the worst online order i've ever had in my life. Placed the order, came in a decent time frame but not in time for when I needed it so ended up buying in store. Returned by DHL, arrived at their warehouse 3 days later and got an email confirming the return and saying up to 3 days for a refund. 3 days later nothing, reach out to help chat, 'up to 14 days' 14 days later nothing, speak to help chat 'We'll talk to the warehouse and get back to you by email', a week later nothing, contact them again and same thing, 3 days later nothing. Now I email instead of using help chat, someone from under armour says what return label did I use as they have no record of a return from me and I didn't use their label, even though I did and they already confirmed the return. Checked trustpilot and realised this is their seemingly go to scam to keep the items and your money, ended up doing a chargeback, absolute SCAM of a company, NEVER order online - just use amazon instead.

I would give zero if I could. The worst service ever! They deliver slow but the returns process is a nightmare. They do not issue refunds. You have to chase them to get YOUR money back. I think it is really shady practise and I advise everyone to AVOID this company. They don't respond by email. they cut you off on the phone and have the worst chat. I will never buy from them again.

Managers don't care about employees, management often retaliates at the Branson Missouri location. Over all not a good company to work for or buy from.

I would like to draw your attention to an issue regarding the recent parcel delivery. The post office did not complete the delivery properly, which has caused considerable frustration.

The driver rang the bell and left almost immediately without allowing reasonable time for someone to answer the door. As you are paying for the delivery service, and customers expect their products to be delivered to their doorstep, such unprofessional and unethical behaviour reflects poorly on the overall service experience.

I have already lodged a complaint with the post office. If possible, I kindly request that you consider engaging a more professional postage company or direct the current provider to wait at least one to two minutes during delivery attempts to allow customers sufficient time to respond.

Extremely disappointing customer service from Under Armour.
Order arrived 30/12/25. One item was missing, one was damaged, one was fine.
Complaint submitted 31/12/25. No response until 12/1/26, when they asked for photos, which were sent the same day.
On 20/1/26 I was told the missing item was now sold out due to their delay. A refund was issued instead of offering a reasonable replacement, and they refused to place an order “on my behalf.”
Replacement for the damaged item arrived on 5/2/26. Poor communication throughout and very unprofessional handling of a simple issue.

Bought a pair of golf trousers for my husband for Christmas which were too large and needed to be returned. I was sent a QR code for the DHL return and took the parcel to drop off point (Michael's on Allfarthing Lane SW18) and when I hadn't received a refund three weeks later, i contacted UA to be told that the item hadn't arrived and to contact DHL. They were very unhelpful and despite me having a tracking number, they tried to suggest that my parcel had been refused by the DHL driver. I followed all the correct procedures and feel that UA should refund me for the item as it was logged with their courier and the parcel has gone missing. It's their courier and therefore their responsibility and i have no way to take it further. Impossible to speak to anyone at UA and they sent me a very passive aggressive email,

AVOID these clowns!
I sent a return via a shop with DHL. The shop scanned it and took my parcel. Three weeks later no refund. Customer service admit it WAS scanned at the shop but they cannot refund me because it seems to have been lost in the system.
This is a joke of a company. They really need to get modern systems in place and have accountability. Now I have to go via my bank to claim a refund.

Customer service was brilliant.
I had a problem with some football boots and they were really helpful, giving me a refund despite me wearing them. I know some brands aren't as understanding.
Will definitely shop with UA again

The shoes were never delivered by DHL eCommerce (another customer experience mastermind there) and UA kept finding excuses to keep me waiting. They always “assured” me the delivery will happen the next day and this went on for a week, and of course no delivery happened. When I sent a formal complaint and ask for a refund, they refused and asked me to wait 14 working days for them to investigate.
This is their internal process, and the consumer law is clear - they should give an immediate refund. So I filed a chargeback request with my credit card company and got my money back in 1 day. And as of a sudden UA emailed me that they’ll refund me.
Pay with a credit card, ask for chargeback and supply evidence of failed deliveries and customer care chats.

Bought tactical boots, light weight, breathable alot of traction, the boots are awesome since I am in the military feet are never sore.

Trying to return with Underarmour is the worst experience I’ve ever had. They want you to use a YEEP app beside the post boxes UPS. It doesn’t work. I then posted it back at my own expense and had to write an essay explaining all about the issues of returning. No email contact at all only an address. It took 3 and a half weeks for a refund and I checked the tracking also which showed it took them 3 weeks to accept it at their warehouse,strangely but 3 days after that I receive the refund. In total 24 days for a refund. The only brand that I will never and would advise others not to buy from online. Go into their store and buy if there is one nearby. Unfortunately there isn’t one near me as their sportswear is good.

Pity there is no option for no stars. Truly awful company. There is no customer service and the attitude is we don’t care. Short version: bought trainers, delivery company did not follow instructions and returned them to UA. UA have the shoes but won’t send them back to me. They say they do not have the right size at the price I paid ( they do they just won’t send them back) Their solution is? Buy another pair at twice the price but we will give you 20% off. They do not have and do not publish a formal complaint procedure- certainly in breach of UK law. As for contract law, they could not care less. AVOID.

This store is a JOKE!!! Do not spend your hard earned money with the company!!! Online returns are ran through a third party company and I’m not sure how but once they get they items back You can forget about getting your money back, they talk to you on the phone… text back all that stuff, but they come up with every excuse to give you a E-gift card instead of your hard earned money….i sent my son stuff back because it looked cheap… returned at Dicks so there’s a connection however the clothes at Dicks are better quality and you can exchange.. hmm, let me find out under Armour found a way to get rid of a bunch of factory shit they don’t need or want on our dime??? I’ve made it apart of my daily routine to share, post even made a page about this crap! Lost total interest in the company altogether because the throwing ROCKS AND HIDING THERE HANDS!!! Shame on them!

I have to write and say I’m very impressed with my refund so fast ( unfortunately my order was to big for me ,quality very good ) unlike my last experience with prive Zalando which I would advise to avoid …

I placed an order for a pair of trainers, to be delivered to a collection point. The courier stated they would be there on the 6th of Jan. They never arrived, every time I tracked the response was the 6th, even 8 days later! I reached out to Under Amour, never received a response. The item is showing back wuth them and yet still no response, or refund! Stay away from them as there's a real lack of customer service, they won't respond if there's an issue, and they don't acknowledge a return, basically you are on your own. Check their reviews, AWFUL company with shoddy goods