Under Armour Reviews 

I like under armor product, but the customer service is terrible. Clearly shipped out to people who have scripts and no understanding of Ecommerce.

My package never arrived, never attempted to deliver, i get it it happens, but you have to make it right and try and resolve it and get those products to me.

Having me chase it all the time, isnt a good thing.

I would be careful using this store

I had a pair of boots arrive. The most uncomfortable boots ever. I have used the DPD label into the box to return it. Go to one location "sorry we don't accept that here". Go to the second "sorry the label doesn't work".

Please use this ups label, follow link to where you can drop it off. Go to the locker it doesn't work.

Contact customer service. I think you will have to use another location. Brilliant 3 location so far still with the rubbish boot and no refund. Avoid like COVID

It’s really sad how this company gone downhill, their customer service team should all be sacked. Sent an email regarding my undelivered product I have been waiting for two weeks no reply. Rang up today several times and when someone finally answered he hanged up even before I could say anything then it said the team is not available anymore and to call later. Did even think to look up on reviews as this company always was good what happened I don’t know but definitely they can’t be trusted anymore!!

My order never arrived and when I contacted UA they told me to just keep waiting. I said I wasn't prepared to wait any longer as it'd been a week overdue, and the chat advisor just said "goodbye" like she was done talking about it. So now I have no choice but to initiate a chargeback and make sure I never shop with UA again. Their customer service is appalling and all these 1 star reviews are there for a reason.

I ordered a full price pair of Hovr 2.0 waterproof boots. The site said to size down by 0.5 so I ordered 8.5 uk size. The box said 8.5 but the boots inside are size 8. Paid £170 for you to put wrong size in a box ???? Oh well back to the other brands who can actually be trusted. I tried to give you the chance to compete but a simple error lost that!

Returned an item using the DHL return label provided by Under Armour and dropped it off at an authorised DHL ParcelShop. The shop accepted the parcel and now refuses to return it, stating it is under DHL’s control.

Under Armour is refusing to process a refund because DHL failed to scan the parcel into their system, despite proof of drop-off. This shifts responsibility unfairly onto the customer for an issue between the retailer and their courier.

Very disappointing customer service and lack of accountability for a straightforward return.

I returned my order on 3 January, and tracking shows it was delivered to your returns facility on 6 January. As of today, 13 January, I have received no confirmation that the return has been processed, nor has any refund appeared in my account.

Terrible service!

Order reference: #UKIE-02855202

You’d think a well known brand such as Under Armour would be bothered about their poor feedback on Trust Pilot. I’m amazed at their poor communication! I didn’t think to look on Trust Pilot because it’s ‘Under Armour!’
They received my return 11 working days ago, no refund, no communication when emailing, telephone number doesn’t work. They say on their website it can take 21 working days to get a refund! Why? It shouldn’t! I don’t think i will get me refund of which i will escalate.

Impossible to contact. My return seems to have disappeared - I used the label supplied but nothing. They don't respond to messages and their phone number doesn't seem to be manned. Don't order if you think you're going to have to send something back.
UPDATE - so someone has finally contacted me (maybe they read my review?!), but like most of the other negative reviews it appears that most of the blame could lie with Under Armours incompetent courier company DHL, and UA don't really care or want to do anything about it. My return has gone AWOL - apparently it's never been logged on the system so god knows where it is. UA's solution is for me to go and search for it in the shop I dropped it off at. Just think if you're on a online company receiving dire reviews about about your delivery and returns service, maybe you want to change your provider? For any customers - think twice until they use someone more reliable.
Further Update - as expected the parcel miraculously turned up and I got a full refund about two months later. Maybe they need to start taking customers word for it?

poor customer service
“They take absolutely no responsibility for the stuff they manufacture – not even the warranty if you buy it somewhere else. Pretty disappointing for a company like that.

Order number: UKIE-02988602
I am writing this review as a last resort to get a response. I ordered a bag for my child’s return to school, but it arrived with a security tag still attached, making it completely unusable.
​I have attempted to call the number listed on Google multiple times, but it fails to connect. I also submitted a formal enquiry form on January 2nd explaining the urgency, and I have heard nothing back. My child has now returned to school without the item he needed. The lack of customer service and the inability to reach a human being is deeply frustrating. Please contact me immediately to resolve this.

A very very big ups to the Under Armour team in Cape Town especially ROWENA personal thanks to her for great service and it's because of her l will re order again.l had previously given them one star rating but after speaking to her they deserve a million stars

I had placed an order from their website on 22/12/25 with expected delivery before Christmas.

I did not receive any package update and on 27/12/25 received an update saying the product has been dispatched for arrival on 30/12/25.

On 30/12/25, nothing came and the update said that the courier has not picked it up. I had to contact the courier company where I got to know the product had never been dispatched to them.

I reached out to customer service where they then identified the product was lost during the process and it wouldnt have been notified to customer unless I had asked!

Whats shocking is that such a big company and the logistics are horrible. Talks about how the Company operates and how their internal controls are! So much hassle for no reason and wouldn't have known unless asked for!

Couple of suggestions to the so called management!

1. Stop thinking about revenue and more about people and your top line ans bottom line will show results!
2. Improve controls and instances like these will not occur.
3. Tell customers if there have been a problem. Makes you look bad but atleast it shows you as transparent.
4. Provide a solution, don’t be silent! Even if it means a few extra £’s spent!

Lastly, thanks to Marco (agent) who has been helpful, hence 1 star. For the company - you need to step up!

Ali

They say buy from the webside and you would have the item with 2 days. Then under armour will email you saying that the delivery would be with 2 weeks
Avoid if you can ...

I bought two UA base layers #4 for the ship yard and let me tell you there not like the old ones!! The keep you cold not warm. I will never buy UA again

I've never received my item they took a picture of a house that was definitely not mine and I also submitted pictures of my house this is ridiculous I have to wait so long to get a refund I will never ever ever order from Under Armor again and also the customer service is extremely RUDE!!!!!

I ordered an item from Under Amour online just after midnight on 12-19-25 so they had all day to process and have picked up. As of 12-23-25, and two phone calls later, the item is still waiting for the carrier to pick it up. This is coming from the Baltimore facility and I am 30 minutes away. They won't let me come and get it and, for some reason, they've chosen not to ship it. I could have had this three times already!

I ordered a pair of boots and never arrived,but I received an e-mail saying that the parcel have been delivered.

Under Armour does not take responsibility for delivery. Therefore, if your parcel is delivered incorrectly by the carrier (i.e to an insecure location or wrong address) they take no responsibility for it (despite it being their responsibility under E.U law).

This means you can end up in a scenario where you order €200+ of items from them, they get delivered somewhere inappropriate and stolen. Despite it being **entirely** their responsibility to ensure safe delivery of the parcel, they completely disregard it, break the law and provide no resolution. Leaving you stranded. They have lost three customers for life.

I ordered a pair of shoes and received a completely different model than the one I purchased. Customer service was very poor and unhelpful, and after three weeks with no proper resolution, I had to handle the situation myself and return the shoes.

Overall, a very disappointing experience. My advice is to shop in physical stores instead.