UK Electrical Supplies logo
Visit website

UK Electrical Supplies Reviews 5,526

•
TrustScore 4.5 out of 5

4.7

Electrical Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their quality and competitive pricing, often finding exactly what they need. The delivery service is consistently described as swift and efficient, with many appreciating the careful packaging that ensures items arrive in good condition. People also commend the outstanding service, noting helpful correspondence, professional assistance, and a smooth ordering process. However, some customers experienced issues with incorrect products being sent or items arriving with different components than ordered. A few also mentioned delays in delivery, sometimes due to third-party suppliers or a lack of communication regarding tracking and updates. There were also isolated concerns about damaged packaging upon arrival, despite the contents often being unharmed.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and good value for... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick dispatch and swift... See more

Service

Reviewers mention positive feedback about service, often highlighting its helpfulness and efficiency, even... See more

Order

Customers consistently note positive experiences with order, praising the ease of finding items, purchasing,... See more

Price

Reviewers highlight positive aspects of price, with many customers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more

Rated 5 out of 5 stars

Unfortunately the wrong product was received and I telephoned on Monday morning to query this. It was explained that the product I ordered was out of stock with no lead time as to when it would... See more

Company details

  1. Electrical Supply Store
  2. Electrical Equipment Supplier
  3. Electrical Wholesaler
  4. Electronics Store
  5. Lighting Store
  6. Lighting Wholesaler

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great prices and helpful staff

Loads of choice online and excellent prices. Really happy with my new sockets and switches, had initially purchased some from another brand but UK Electrical Supplies stocked identical ones for about half the price. Delivery took a little while due to one item being on back order, and Rebecca in the sales team was very helpful with providing an update. Would definitely buy from here again.

29 May 2025
Unprompted review
Rated 4 out of 5 stars

The shopping was successful but the…

The shopping was successful but the image of the wireless doorbell looked like two receivers (misleading) but there was only one.

12 May 2025
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Richard,

We're happy to hear that your shopping experience was successful, but sincerely sorry that you found the product image misleading. Unfortunately, that image was the only one provided by the manufacturer.

Thank you for your feedback. We look forward to being able to serve you again in the future.

Kind regards,
David
UK Electrical Supplies

Rated 5 out of 5 stars

Perfect

I ordered a lamp shade, it was delivered quickly and well packaged, and it was as described and great quality.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Hamilton Sheer light…

I purchased the Hamilton Sheer light switches. I am delighted with the quality and style as they match the Hamilton range I purchased many years ago perfectly. Although the website stated this range is by special order and therefore there would be a delay in delivery UK electrical provided them in two or three days. Great quality and a fantastic service. I would definitely recommend UK Electrical Supplies and I will certainly use them again.

14 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look