ukbreakaways Reviews 

4,254
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 977 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking holiday trips is remarkably simple and straightforward, whether using the digital website or speaking with incredibly helpful staff members over the telephone. Travelers continually appreciate the fantastic value for money, featuring deeply enjoyable breaks accompanied by delicious food and genuinely friendly personnel. Some reviewers were not happy with occasional issues regarding dinner meal quality, disappointing entertainment standards, or technical glitches encountered while processing online payments. Other consumers also mentioned specific difficulties when attempting to reschedule their booked trips or experiencing unexpected waiting times during organized coach excursions.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and efficient when handling phone bookings and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Service

Users describe positive interactions with service, highlighting accommodating and polite staff who handle... See more

Value for money

People report positive experiences with value for money, highlighting great accommodation costs, free... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with great tribute breaks and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You can't beat UK Breakaways for an all round value for money break. Whether you're staying up north or down south, west or east of the country or smack bang in the middle (Bosworth) You're assured of... See more

Company replied

Rated 5 out of 5 stars

As always simple and straightforward booking. This will be the second Christmas we will have stopped at Southports Prince of Wales. One of our favourite short break holiday destinations. We go several... See more

Rated 5 out of 5 stars

We are always made very welcome when we arrive, we have been going to the same hotel for quite a few years now. It's value for money there. The booking process is good, I always ask to speak to the s... See more

Company replied

Rated 5 out of 5 stars

This is the first time with this company,We stayed at the Shanklin beach Hotel IOW.The whole experience from start to finish was vey good-from the booking,and the Ferry and Hotel was seamless.We had a... See more


Company details

  1. Tour Operator

Written by the company

Fantastic value hotels and experience breaks in the UK. From family favorite seaside resorts to city breaks including drinks packages. See some of the UK's best tribute acts with our entertainment breaks or immerse yourself in the sights and sounds of London's West end with out theater breaks. Discover all the UK has to offer with ukbreakaways.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,254)

957 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good price nice locations

good price nice locations, sensible single room suppliments!

17 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our holidays to be good value for money and enjoyed the range of destinations available. It's also great to know that you appreciated our sensible single room supplements.

We appreciate your feedback and look forward to welcoming you on holiday with us again soon.

Rosie

Rated 5 out of 5 stars

All the staff are friendly and very…

All the staff are friendly and very helpful, booking procedure straight forward.

5 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our staff friendly and helpful, and that the booking process was straightforward.

We appreciate your kind feedback and look forward to welcoming you on holiday with us soon.

Rosie

Rated 5 out of 5 stars

Our booking was carried out quickly and…

Our booking was carried out quickly and efficiently.
Nice to speak to a human being instead of a robot.

14 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our staff friendly and helpful, and that the booking process was straightforward.

We appreciate your kind feedback and look forward to welcoming you on holiday with us soon.

Rosie

Rated 5 out of 5 stars

Great service and great holidays great…

Great service and great holidays great price

14 June 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you've enjoyed great service, great holidays and great value for money.

Thank you for your kind comments. We look forward to welcoming you on another holiday with us in the future.

Rosie

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff, very efficient and listened to my request.

13 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our staff helpful, friendly and efficient, and that they took the time to listen to your requests and assist you.

Thank you for your kind feedback. We look forward to welcoming you on holiday with us soon.

Rosie

Rated 5 out of 5 stars

Original hotel was fully booked…

Original hotel was fully booked however, we were offered an alternative hotel in an area of our choice, but at the same price. Hotel room had a sea view, good food and evening entertainment.

16 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're pleased to hear that, although your original hotel was fully booked, our team was able to arrange a suitable alternative in an area of your choice at the same price.

It's wonderful to know that you enjoyed the sea view from your room, along with the food and evening entertainment during your stay.

Thank you for your feedback, and we hope to welcome you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Good value

Great value holiday choices

9 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our holidays to offer great value and that you were pleased with the range of holiday choices available.

We appreciate your feedback and look forward to welcoming you on holiday with us again soon.

Rosie

Rated 5 out of 5 stars

We are always made very welcome when we…

We are always made very welcome when we arrive, we have been going to the same hotel for quite a few years now. It's value for money there. The booking process is good, I always ask to speak to the same gentleman, (John) he is always friendly and helpful.

2 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you continue to enjoy your visits and that the hotel team always makes you feel welcome. It's wonderful that you've been returning to the same hotel for a number of years and find it to offer good value for money.

We're also pleased to hear your kind comments about John. We'll be sure to pass on your feedback, and we're sure he'll be delighted to know that his friendly and helpful service is so appreciated.

We look forward to welcoming you back again soon.

Rosie

Rated 1 out of 5 stars

False advertising of a tribute weekend…

False advertising of a tribute weekend , advertised as Elvis tribute on Fri and sat , however played for 1 hr on the Saturday , food was vile and customer service have not resolved this

2 October 2026
Unprompted review
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review. We are sorry to learn that you were disappointed with your holiday experience.

Please be assured that the matters you have raised are currently under investigation, and we will respond directly once our review has been completed.

Kind regards,

Rosie

Rated 5 out of 5 stars

Easy friendly booking

Easy friendly booking

19 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found the booking process easy and friendly. Making arrangements for your holiday as straightforward as possible is something we always strive for.

Thank you for your feedback, and we look forward to welcoming you on holiday soon.

Rosie

Rated 5 out of 5 stars
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you received good service and found the booking process hassle-free. Providing a straightforward and enjoyable experience for our customers is always our aim.

Thank you for your feedback, and we hope to welcome you on holiday with us soon.

Rosie

Rated 3 out of 5 stars

All I’ve done so far is book a break…

All I’ve done so far is book a break online. Which was easy to do and appears to be good value. I would be happy to do a survey after my break.

11 October 2026
ukbreakaways logo

Reply from ukbreakaways

We are glad you found our booking process easy and of good value. We appreciate your feedback and look forward to hearing about your stay afterwards.

Rated 5 out of 5 stars

No hassle booking.

No hassle booking.

9 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you received good service and found the booking process hassle-free. Providing a straightforward and enjoyable experience for our customers is always our aim.

Thank you for your feedback, and we hope to welcome you on holiday with us soon.

Rosie

Rated 4 out of 5 stars

Staff at claymore hotel Arrochar were…

Staff at claymore hotel Arrochar were very helpful and friendly only slight negativity cold food at breakfast

19 October 2026
ukbreakaways logo

Reply from ukbreakaways

We're glad you enjoyed your experience with our friendly team. We appreciate the feedback about the breakfast temperature and will address this.

Kind regards,

Rosie

Rated 5 out of 5 stars

Welcoming

Value for money friendly staff spotless Hotel good food an entertainment Easy to book

9 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found your holiday to be good value for money and enjoyed the friendly staff, spotless hotel, good food and entertainment.

It's also great to know that you found the booking process easy and straightforward.

We appreciate your feedback and look forward to welcoming you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Very happy thankyou

Very happy thankyou

13 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you were very happy with your experience. Thank you for choosing to travel with us and for your kind feedback.

We look forward to welcoming you on holiday again in the future.

Rosie

Rated 3 out of 5 stars

We stayed at the Scarisbrick Hotel

We stayed at the Scarisbrick Hotel, Southport from the 2nd to the 5th of October. Based on our stay and experience we rated it 3 star.
On the plus side the staff were very helpful, the food was good and the room was large with plenty of space.
The cost to stay was good and the free parking a bonus.
On the down side the room was very hot even with no heating on. As we were 3 floors up the windows had safety cables fitted which severely restricted how wide the windows opened literally a couple of inches.
On Saturday at some point the boiler providing hot water to the 3rd floor packed in and remained so until we left on Monday. The reception were aware of it and were waiting for an engineer to come and fix it.
We were booked in for bed, breakfast and evening dinner which was good. However, on Sunday we were informed by reception that we had to go to their sister hotel the Prince of Wales just a very short drive/walk down Lord Street. We did not know about this arrangement prior to our arrival so it was a bit of a surprise.
Finally, a point raised by other guests was the loud music coming from nearby nightclubs which lasted until about 3am on Friday and Saturday nights.
Overall a decent, but dated hotel with a mixture of good and bad points giving it 3 stars.
Would stay there again though.

2 October 2026
ukbreakaways logo

Reply from ukbreakaways

We appreciate you taking the time to share your feedback regarding your recent three-night stay. We are pleased to hear that our helpful team, the quality of the meals, the spaciousness of your room, and the convenience of complimentary parking contributed positively to your visit.

We acknowledge the difficulties you experienced with the room temperature and the restricted window openings, which are in place for safety. We also understand the inconvenience caused by the hot water system failure on your floor and the unexpected relocation of your Sunday dinner to our nearby partner property. We are addressing these maintenance and communication issues with our teams to ensure smoother operations. Additionally, we note your comments regarding the external noise from the local nightlife and the dated feel of the property.

Your constructive comments are invaluable as we work to improve our guest experience, and we are glad to know you would consider staying with us again in the future.

Rated 5 out of 5 stars

Easy online booking process

Easy online booking process. Have booked a few times in the past and thoroughly enjoyed our visits. Excellent value for money.

3 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our online booking process easy to use and that you've enjoyed your previous holidays with us.

It's wonderful to know that you continue to find our breaks excellent value for money, and we appreciate your continued support.

We look forward to welcoming you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Easy to book.Very friendly…

Easy to book.Very friendly staff.Holiday good value for money.

13 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found the booking process easy and that our staff were friendly and helpful. It's also great to know that you feel our holidays offer good value for money.

Thank you for your kind feedback, and we look forward to welcoming you on holiday again soon.

Rosie

Rated 1 out of 5 stars

What a terrible experience

What a terrible experience, Spent 3 nights on a ukbreakaway.com tribute party deal, at the Sarisbrick hotel Southport, Do not stay at this hotel in can only be described as a doss hole the corridors and room smell of mould dust everywhere. Bed you can feel the sprngs. The dinner deal each night was very poor. If this is the standard off Britannia hotels used by this company don't book you will regretting it.

9 October 2026
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review. We are sorry to learn that you were disappointed with your stay and the standard of the hotel provided.

We take feedback such as this seriously and would welcome the opportunity to investigate your concerns further. Please contact us at customerservices@caledonian.com with your booking reference and details of the issues experienced so that we can look into this for you.

Kind regards,

Rosie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look