ukbreakaways Reviews 

4,258
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 977 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking holiday trips is remarkably simple and straightforward, whether using the digital website or speaking with incredibly helpful staff members over the telephone. Travelers continually appreciate the fantastic value for money, featuring deeply enjoyable breaks accompanied by delicious food and genuinely friendly personnel. Some reviewers were not happy with occasional issues regarding dinner meal quality, disappointing entertainment standards, or technical glitches encountered while processing online payments. Other consumers also mentioned specific difficulties when attempting to reschedule their booked trips or experiencing unexpected waiting times during organized coach excursions.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and efficient when handling phone bookings and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Service

Users describe positive interactions with service, highlighting accommodating and polite staff who handle... See more

Value for money

People report positive experiences with value for money, highlighting great accommodation costs, free... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with great tribute breaks and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You can't beat UK Breakaways for an all round value for money break. Whether you're staying up north or down south, west or east of the country or smack bang in the middle (Bosworth) You're assured of... See more

Company replied

Rated 5 out of 5 stars

As always simple and straightforward booking. This will be the second Christmas we will have stopped at Southports Prince of Wales. One of our favourite short break holiday destinations. We go several... See more

Rated 5 out of 5 stars

We are always made very welcome when we arrive, we have been going to the same hotel for quite a few years now. It's value for money there. The booking process is good, I always ask to speak to the s... See more

Company replied

Rated 5 out of 5 stars

This is the first time with this company,We stayed at the Shanklin beach Hotel IOW.The whole experience from start to finish was vey good-from the booking,and the Ferry and Hotel was seamless.We had a... See more


Company details

  1. Tour Operator

Written by the company

Fantastic value hotels and experience breaks in the UK. From family favorite seaside resorts to city breaks including drinks packages. See some of the UK's best tribute acts with our entertainment breaks or immerse yourself in the sights and sounds of London's West end with out theater breaks. Discover all the UK has to offer with ukbreakaways.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

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4.6

All reviews

(4,258)

958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Politeness

Politeness

12 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our team polite and helpful. We pride ourselves on providing friendly customer service, so it's wonderful to receive such positive feedback.

Thank you for your kind comments, and we hope to welcome you on holiday with us soon.

Rosie

Rated 5 out of 5 stars

Good experience

My experience was really good because I rang up and spoke to a guy called Kieth at you Glasgow office.Kieth was very efficient and very good at his job.Thanks for being professional and personable.

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you had a positive experience when booking with us. It's wonderful to know that Keith provided such efficient, professional and personable service, and we'll be sure to pass your kind comments on to him.

Thank you for your feedback, and we hope you enjoy your holiday.

Rosie

Rated 5 out of 5 stars

So easy to book straight forward value…

So easy to book straight forward value for money friendly staff five stars

28 September 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found the booking process so easy and straightforward, and that our team provided friendly service throughout.

It's also wonderful to know that you feel our holidays offer great value for money. Thank you for your five-star feedback.

Rosie

Rated 5 out of 5 stars

Straight forward booking over the phonee…

Straight forward booking over the phone , for people who don't like paying through internet confirmation ,by email booking reference on email

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found the booking process straightforward when speaking with our team over the phone. We understand that many customers prefer not to make payments online, so we're pleased we were able to provide a simple alternative and promptly confirm your booking by email.

Thank you for choosing to travel with us, and we hope you have a wonderful holiday.

Rosie

Rated 4 out of 5 stars

An enjoyable experience.

Helpful telephone staff very friendly and efficient. paperwork followed promptly. Hotel and accommodation both good value for money. A pleasant and trouble free break.

5 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you had an enjoyable and trouble-free break. It's wonderful to know that our telephone team were friendly and efficient, that your paperwork arrived promptly, and that you found the hotel and accommodation to be good value for money.

We appreciate your kind comments and look forward to welcoming you on another holiday soon.

Rosie

Rated 1 out of 5 stars

Dirty quilts uncomfortable bed limited…

Dirty quilts uncomfortable bed limited food menu for us came home early

5 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review. We are sorry to learn that you were disappointed with your stay and the standard of the hotel provided.

We take feedback such as this seriously and would welcome the opportunity to investigate your concerns further. Please contact us at customerservices@caledonian.com with your booking reference and details of the issues experienced so that we can look into this for you.

Kind regards,

Rosie

Rated 3 out of 5 stars

Drink token

The hotel was good and the staff was helpful but with the 4 drinks per day as the age of the people that go on the trips is probably on medication that can’t drink alcohol so 0 alcoholic options was very very poor for your token
And what you were able to get was just a small bottle of lager yes I was able to get a 0 cider but had to pay £2 extra on top of my token and no 00 Guinness which is a very popular drink even if I was to get a small bottle of water it was 1 token a bit unfair when I was able to get a paint of lager for 1 token or a gin and tonic

5 October 2026
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Reply from ukbreakaways

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel comfortable and our team helpful during your stay. However, we appreciate your detailed comments regarding our beverage token system. We recognize that our selection of non-alcoholic options, such as zero-alcohol beers, ciders, and waters, did not meet your expectations in terms of value and variety. We want to ensure all guests feel accommodated, regardless of their dietary needs or medication requirements. We are currently reviewing our token policies and drink selection to provide fairer pricing and a wider range of alcohol-free choices. Your insights are invaluable in helping us improve our services for future guests.

Rated 5 out of 5 stars

Easy to book plenty of choice helpful…

Easy to book plenty of choice helpful staff always use uk breakaways

20 September 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found booking easy, appreciated the wide choice of holidays available, and found our staff helpful.

It's especially wonderful to know that you continue to choose UK Breakaways for your holidays. We truly appreciate your loyalty and continued support.

Rosie

Rated 5 out of 5 stars

The reduced amount charged me when I…

The reduced amount charged me when I added an extra day due to difficulty in train journey returning on a Sunday nearly six hours Torquay - Derby. Thank-you.

7 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that the reduced rate for the additional night was helpful and made your travel arrangements easier.

We appreciate that long return journeys can be tiring, and we're pleased we were able to assist. Thank you for your kind comments, and we hope you have a wonderful holiday.

Rosie

Rated 5 out of 5 stars

I like to book over the phone and…

I like to book over the phone and always find it straightforward with pleasant customer service

1 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you continue to enjoy booking with us over the phone and that you find the process straightforward. It's also wonderful to know that you've received pleasant customer service from our team.

Thank you for your kind feedback, and we look forward to helping you book your next holiday.

Rosie

Rated 1 out of 5 stars
ukbreakaways logo

Reply from ukbreakaways

Thank you for taking the time to leave a review. We are sorry to learn that you were disappointed with your stay and the standard of the hotel provided.

We take feedback such as this seriously and would welcome the opportunity to investigate your concerns further. Please contact us at customerservices@caledonian.com with your booking reference and details of the issues experienced so that we can look into this for you.

Kind regards,

Rosie

Rated 2 out of 5 stars

Don't go

We're do i start parking not good room one person room but for too really small.food disgusting because of 2 buses in meal times was a stampede apsultly disgusting what moor can I say will not be back::

6 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review. We are sorry to learn that you were disappointed with your stay and the standard of the hotel provided.

We take feedback such as this seriously and would welcome the opportunity to investigate your concerns further. Please contact us at customerservices@caledonian.com with your booking reference and details of the issues experienced so that we can look into this for you.

Kind regards,

Rosie

Rated 5 out of 5 stars

Bosworth Hall hotel

Great hotel good food tributes really good 2 for 1 drinks good really good crowd only compliant my legs ache from to much dancing lol well done folks keep it up

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you enjoyed your stay at Bosworth Hall, especially the food, entertainment and great atmosphere. It's wonderful to know that the tribute acts and 2-for-1 drinks helped make the weekend so enjoyable.

We're sorry to hear about your aching legs, although it sounds like they were put to good use on the dance floor!

Thank you for your kind comments, and we look forward to welcoming you back again soon.

Rosie

Rated 5 out of 5 stars

Efficiency appreciated

I did not have to wait or hold the line when I telephoned and the agent was extremely efficient and I received my booking confirmation within minutes of my call.

3 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that your call was answered promptly and that our adviser was able to assist you efficiently. It's great to know that your booking confirmation was with you within minutes of making your reservation.

Thank you for your kind feedback, and we hope you have a wonderful holiday.

Rosie

Rated 4 out of 5 stars

Staff friendly and attentive.

Staff friendly and attentive.
Good value for money

25 September 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our staff friendly and attentive, and that you felt your holiday offered good value for money.

We appreciate your feedback and hope to welcome you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Just back from Bosworth Hall

Just back from Bosworth Hall. Had great time. Tribute acts were very good. Food was lovely. Nice to meet new people there too. One gripe, this time. Our room was ok. Bathroom wasn't best. Sink tap hot water was loose. Toilet hand flush was loose and corroded. Bath and shower wasn't inviting, very corroded taps and shower head leaking out. Not one to complain but feel justified this time. Will still return as very good location and deal

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you had a great time at Bosworth Hall and enjoyed the tribute acts, food and friendly atmosphere. It's always wonderful to know that our guests leave with happy memories and new friendships.

We are, however, sorry to learn that aspects of your bathroom did not meet your expectations. Your comments regarding the condition of the sink tap, toilet flush and bath and shower fittings have been noted and will be shared with the hotel for their review.

We appreciate you bringing this to our attention and are pleased that, despite these issues, you would still consider returning due to the location and value of the break.

Rosie

Rated 5 out of 5 stars

Been several times before never had a…

Been several times before never had a problem

5 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you've travelled with us several times before and have always had a positive experience.

Thank you for your continued support and loyalty. We look forward to welcoming you on many more holidays in the future.

Rosie

Rated 5 out of 5 stars

spot on again

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that everything was spot on once again. It's always wonderful to receive such positive feedback from returning customers.

We appreciate your continued support and look forward to welcoming you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Friendly staff and very helpful

Friendly staff and very helpful. Rooms are reasonable in size. Wherever you sit in entertainment area you can see the stage.

4 September 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you found our staff friendly and helpful. It's also great to know that you found the rooms comfortable and appreciated the layout of the entertainment venue, allowing guests to enjoy the performances from wherever they were seated.

Thank you for your feedback, and we hope to welcome you on another holiday soon.

Rosie

Rated 5 out of 5 stars

Lovely location very good hotel very…

Lovely location very good hotel very pleasant staff

Easy to book straight forward and helpful staff. Great valur

2 October 2026
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Reply from ukbreakaways

Thank you for taking the time to leave a review.

We're delighted to hear that you enjoyed the lovely location, found the hotel to be very good, and were well looked after by the staff during your stay.

It's also great to know that you found the booking process easy and straightforward and that our team were helpful throughout. We're especially pleased that you felt your holiday offered great value for money.

We appreciate your kind feedback and hope to welcome you on another holiday soon.

Rosie

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