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AOMEI Backupper Reviews 2,179

•
TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 1,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individuals by name for their exceptional service. The customer service is frequently described as outstanding, with many appreciating the quick response times and efficient resolution of issues, often within hours. People also commend the excellent service provided, noting its speed, effectiveness, and the company's commitment to customer satisfaction. While many consider the products to be outstanding and the best on the market, some users experienced issues with the software ceasing to work or being unable to capture files. Additionally, a few customers mentioned limitations with certain product features, such as Image Deploy needing more work or the absence of a self-service option for license management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times, consistently praising the extremely fast and prompt... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as awesome, amazing, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many praising the quality and effectiveness of... See more

Service

Users describe positive interactions with service, consistently highlighting its efficiency, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Owen Tan with my AOMEI Support Team was AWESOME ! He is very professional while being both warm and friendly. Extremely fast response time and spot on resulotion. One of my best and brightest stori... See more

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Owen Tan

Owen Tan, the rep I communicated with very quickly solved my problem.
Thanks!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Lost Product Key, Quick Response/Fix

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provided a product key. I was able to set up AOMEI Backupper again without issue. Thank you for the QUICK response and fix!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

A great thank to Owen Tan

A great thank to Owen Tan. He has managed my issue very quickly (less than an hour) and now the software works as before. I really appreciate.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Joey A

I was helped by Joey A. who responded quickly and positively to my support request. My first time working with AOMEI as a supplier, exceeded my expectations, Thank you.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support – Fast, Professional, and Effective

I had a very positive experience with AOMEI Backupper support. The team responded quickly to my request and provided a solution in a very short time.

I would especially like to thank Megan Z for the excellent assistance. The communication was clear, professional, and efficient throughout the process.

Overall, I am very satisfied with the service and can highly recommend their support.

27 April 2026
Unprompted review

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