We were looking to book a week away somewhere and looked at so many options we decided we would try a travel agent for help. We went to Travel House in Pontypridd seeing Kelly the manager. And we were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful staff who make every effort to make your holiday experience the best. Can't fault the staff who deal with you with a smile and efficiency.
Company replied
We are always welcomed with a warm and friendly atmosphere. These lovely group of ladies go above and beyond to find your perfect holiday that suits all your requirements. Staff are very kind, friendl... See more
Company replied
As usual Sharon goes above and beyond to get everything thing sorted. Kelly is always willing to help too I am Sharon’s client but everyone at Travel House Pontypridd will help if the other isn’t in t... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
8 Fraternal Parade, Pontypridd, CF37 4UG, Mid Glamorgan, United Kingdom
- 01443 555530
4.9
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Sharon was so helpful (and patient!) with us going through lots of options until we found the right cruise. We're first time cruisers so it was great that Sharon was so knowledgeable about the cruise options and ships and was able to provide first hand experience. Would highly recommend. Amazing service.
29 June 2025
Reply from Travel House - Pontypridd
Aww Thank You for your kind words, It was my absolute pleasure to book your cruise :)
Kelly was helpful and listened to what…
Kelly was helpful and listened to what I wanted from a holiday. She was efficient and good at her job.
27 June 2025
Reply from Travel House - Pontypridd
awe thanks Joan for your 5* review xx
Summer holidays
Fantastic service once again by the staff at pontypridd travel house . Booked here the last 3 years and always been excellent
15 June 2025
Reply from Travel House - Pontypridd
Hi Tyrone- thanks for your 5* review, always happy to help 😊
Booked a Cruise
The lady had so much patience with us whilst searching for a good deal.
It was a wonderful team effort as other staff members who had no customers were full of advice and tips.
22 June 2025
Reply from Travel House - Pontypridd
Hi David, thanks for your 5* review - hope you have a fab time on your cruise Poppy 😊
First rate service with a smile
8 June 2025
Reply from Travel House - Pontypridd
Awe thanks Paul - its always a pleasure to help you and Linda with your lovely holidays
Kel😊xx
Reply from Travel House - Pontypridd
Thanks for your 5* review Wendy xx
Lovely friendly atmosphere and very helpful staff
We recently called in to book a last minute holiday. We had no idea where we wanted to go but had set dates we had to use. Erin managed to find us the perfect holiday. Nothing was too much trouble for her. All the staff were really lovely. It was such a lovely atmosphere im the shop. I will definitely go here again to book my next holiday,
13 May 2025
Reply from Travel House - Pontypridd
Thank you so much for this lovely review Linda, I am so glad i was able to find you the perfect holiday. See you soon, Erin💕
Reply from Travel House - Pontypridd
Ah thanks Sam for your 5* review, really appreciate it Kel xx
Reply from Travel House - Pontypridd
Hi John, thank you very much for your 5* review. I am looking forward to booking you next holiday. Thanks, Poppy😊
Holiday
The staff were all welcoming and helpful, giving us answers to so many questions . Erin who booked us on the cruise was amazing , explaining so many bits and pieces to enjoy our cruise. Pleasure to go into the shop and we’ll be back again to book another holiday. Thanks to all the staff for making us feel important, from 2 OAPs
19 May 2025
Reply from Travel House - Pontypridd
Thank you so much for my review Angela and Sonia, it was lovely speaking to you. I am glad i could help you with your cruise, see you soon. Erin 💕
Excellent
Friendly atmosphere. Excellent service. Erin is a great addition to the team at pontypridd. Have booked 2 holidays in last 4 months. Erin has been very helpful patient and delivered exactly what we wanted. Would highly recommend.
13 May 2025
Reply from Travel House - Pontypridd
Thank you so much for my review Gaynor, i really appreciate it. See you soon.
Erin 💕
Reply from Travel House - Pontypridd
Thanks Chris xxx
Lady made us feel comfortable and…
Lady made us feel comfortable and booked the exact hotel I asked for
4 April 2025
Reply from Travel House - Pontypridd
Hi Abbie
Thanks for you 5* review
Poppy 😊
Reply from Travel House - Pontypridd
Thanks for you review Leanne xx
I always use Sharon and the team for…
I always use Sharon and the team for all my bookings. Always go out of their way to help.
26 March 2025
Reply from Travel House - Pontypridd
Hey Liz, Thank You for your lovely review. It's always a pleasure to book your holiday, Sharon xx
Kelly and Sharon always very friendly…
Kelly and Sharon always very friendly and helpful. They always find us the best deals for our holidays.
28 March 2025
Reply from Travel House - Pontypridd
Hi Tar, Glad to have you back. Always a pleasure to book you guys, Sharon & Kelly xx
Kelly and sharon are always happy to…
Kelly and sharon are always happy to help in finding the right holiday.
26 March 2025
Reply from Travel House - Pontypridd
Thanks for the 5* review Cher - always a pleasure to help you arrange you holidays Kel ❤️
Pleasant experience in Ponty !
Friendly, knowledgeable and helpful staff member (Kelly) made booking the holiday a pleasure.
22 March 2025
Reply from Travel House - Pontypridd
Thanks For your 5 star review Marc, It was a pleasure - speak soon Kel 😊
Best travel agents around
Kelly and the staff at travel house are great - best customer service, great knowledge and experience. Every holiday we’ve booked based on their advice and recommendations have been fantastic
22 March 2025
Reply from Travel House - Pontypridd
Awe thanks Jen !! really appreciate your lovely review - Kel 💕
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.