We were looking to book a week away somewhere and looked at so many options we decided we would try a travel agent for help. We went to Travel House in Pontypridd seeing Kelly the manager. And we were... See more
Company replied
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Very helpful staff who make every effort to make your holiday experience the best. Can't fault the staff who deal with you with a smile and efficiency.
Company replied
We are always welcomed with a warm and friendly atmosphere. These lovely group of ladies go above and beyond to find your perfect holiday that suits all your requirements. Staff are very kind, friendl... See more
Company replied
As usual Sharon goes above and beyond to get everything thing sorted. Kelly is always willing to help too I am Sharon’s client but everyone at Travel House Pontypridd will help if the other isn’t in t... See more
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
8 Fraternal Parade, Pontypridd, CF37 4UG, Mid Glamorgan, United Kingdom
- 01443 555530
4.9
Excellent
230 reviews
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Very helpful and friendly.
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff who make every…
Very helpful staff who make every effort to make your holiday experience the best.
Can't fault the staff who deal with you with a smile and efficiency.
25 August 2026
Reply from Travel House - Pontypridd
Hi Edwin,
Thank you so much for your 5* review and your kind words.
It's my pleasure booking your holidays ,
Poppy 😊
Always on hand to help
Always on hand to help
Nothing is to much trouble
I always go to sharon or kelly they are 5 🌟
26 August 2026
Reply from Travel House - Pontypridd
Thank You for your kind words. From one Shazza to another, it's always a pleasure xx
For Kelly at Pontypridd
For Kelly at Pontypridd, her standard is most people's exceptional..she goes above and beyond.
Made it all really easy..everything was explained.
25 August 2026
Reply from Travel House - Pontypridd
ah thanks Rich for your 5* review 😊xx
Reply from Travel House - Pontypridd
Thanks Mrs Roome for your lovely 5* review
Kel x
Extremely friendly customer service and…
Extremely friendly customer service and got me everything sorted that I wanted
19 August 2026
Reply from Travel House - Pontypridd
It was my pleasure to get it booked for you :)
Reasons why you should consider using a travel agent
We were looking to book a week away somewhere and looked at so many options we decided we would try a travel agent for help. We went to Travel House in Pontypridd seeing Kelly the manager. And we were so glad we did giving her a budget and we possible places . With her experience she came up with a few suggestions from a list of places we’d like but with so many choices of hotel she quickly gave us a few and settled on one which met our requirements. What an asset to your company Kelly is she couldn’t do enough for us quickly arranging our break we just sat back however whilst she done literally everything she couldn’t pay for it🤣
18 August 2026
Reply from Travel House - Pontypridd
Hi Allan, thanks so much for your awesome review!! So glad we found what you wanted 😊xx
Friendly staff and very helpful
Friendly staff and very helpful. I would say first rate.
14 August 2026
Reply from Travel House - Pontypridd
Awe thank you Kath 🥰
The lady we saw was brilliant and so…
The lady we saw was brilliant and so helpful. This is our go to place. The best.
8 August 2026
Reply from Travel House - Pontypridd
Aww Thank You for your kind words, Sharon :)
Dealt with Sharon
Dealt with Sharon. There’s always a warm welcome and friendly atmosphere. Booked with her a few times and she always remembers my Name.
8 August 2026
Reply from Travel House - Pontypridd
Aww Ker, I love booking your holidays :)
Sharon the advisor was very helpful she…
Sharon the advisor was very helpful she listened to what we wanted and gave us plenty of options talked us through everything and made sure we had the holiday we wanted will definitely book again sith travel house .
2 August 2026
Reply from Travel House - Pontypridd
Aww Thank You so much for your kind words, it was my pleasure booking your holiday, Sharon xx
Excellent staff as always very…
Excellent staff as always very professional in their work
2 August 2026
Excellent service Kelly was so…
Excellent service Kelly was so informative and found exactly what we were looking for.
1 August 2026
Reply from Travel House - Pontypridd
Thanks for your lovely comments - lovely to help you find what your were looking for ad nice to see you both again xx
Professional and friendly staff knowing…
Professional and friendly staff knowing exactly what you want and advise us to the correct products Sharon probert is amazing
24 July 2026
Reply from Travel House - Pontypridd
Thank You Katrina for your kind words, I always love booking your holidays xx
A great experience booking a holiday…
A very personal and attentive experience from the lady booking our holiday. Took time to explain everything and discussed her personal experiences of the holiday we were booking. An enjoyable experience booking our holiday. I would definitely use this company again.
23 July 2026
Reply from Travel House - Pontypridd
Hi Theresa, thanks for your lovely comments!
its was my pleasure Sharon x
Great customer service
15 July 2026
Reply from Travel House - Pontypridd
Thanks Gaynor glad we got you what your were after Kel xx
Reply from Travel House - Pontypridd
Thanks for your lovely comments glad we found another holiday xx
I always book my holidays with Travel…
I always book my holidays with Travel House , very efficient and nothing is too much trouble
12 July 2026
Reply from Travel House - Pontypridd
Thanks for your lovely comments always happy to to help you xx
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