Travel House - Pontypridd Reviews 

Poppy, the travel agent was very friendly and replied too all my requests even when each family member came to me at different times to book the same holiday poppy assisted everyone and answer all questions without any hassle and made the process of booking through travel house very easy. It was my first time booking a holiday this way as I usually use apps but she made it simple.
Poppy even made sure she got the best price for each party before confirming the bookings. I would definitely use travel house again with the experience I've has so far.

Catherine was really helpful from beginning to end. Nothing was too much trouble, even when we left to check on what we wanted to do. We went back in & Catherine was there to help us even more, and answering any questions we had.

Poly at Pontypridd office makes booking so simple, she covers everything you require. It’s a shame you don’t have the same expertise at the other end at the location. My last trip two weeks ago, I never saw a rep on the whole trip at the hotel.we were just left to our own devices.

Cath was brilliant she listened to what wanted and helped us with the choosing of our holiday

We booked a last-minute holiday to Iceland with Poppy at Travel House Pontypridd, and the experience was excellent from start to finish. Poppy was extremely helpful, welcoming, and patient. She went through everything in detail and helped us organise our excursions, making the whole process stress-free.

We’re so grateful for her support and highly recommend Travel House Pontypridd — especially Poppy — for anyone planning their next trip!

Absolutely amazing! The staff Catherine especially was so accommodating and helpful! I would highly recommend and will most likely never use any other company agin

I didn’t go in to book, however, asked about a cruise I seen and booked a week next year Cannot wait. Catherine was absolutely fantastic with us she asked what we wanted and we booked a week away

Sharon in the Pontypridd branch is absolutely brilliant, nothing is to much trouble for her. We have just booked our next holiday with her.

The staff were very friendly. And knowledgeable.

Staff very helpful and patient with us when changing our minds checking everything we booked was to our satisfaction

I requested a low level room at the hotel where I would be staying, due to my anxiety of heights. The rep promised me she would write this request into my accomodation when she booked the holiday. I visited the shop 3 times to clarify she had sent this request to the hotel, and each time she assured me that the request had been written and sent to the hotel. When I arrive I was placed on the top level of the hotel. Speaking to the manager of the hotel, he showed me the i.t system where no request had been made by the rep at the shop where I had book my holiday. After some negotiation I was moved to a lower floor in the hotel.

Very helpful and pleasant

I visited to book a last minute holiday to fly in 2 days time or less.

I had no idea what I was looking for but Poppy welcomed me in and we discussed and browsed what I wanted.

She was very patient with me going back and forth comparing holiday packages.

Finally decided on a holiday to Mallorca to fly in less than 48 hours time. Poppy was fantastic the entire time. Really polite and friendly.

After my holiday Poppy rang to ask how my holiday went and if I needed any service from them.

Would use them again.

Always helpful no matter what whacky and weird requests throw at them. We ll be back again in January for our next Asian experience. Thanks ladies xxx

Excellent info from staff very helpful

The staff in the Pontypridd store, are always friendly, knowledgeable and helpful. I wouldn’t go anywhere else to book my holidays.

CATHERINE WAS VERY KEEN AND HELPFUL I WOULD RECOMMEND ANYONE OF MY FAMILY TO BOOK A HOLIDAY WITH THIS LADY.

All very good staff was very accommodating

Excellent service from Cath who helped me book some holidays! nothing was too much trouble, lovely cup of tea as well :) be careful of Kelly the manager who was equally brilliant but when I got her involved for advice she made me spend more ;) overall an excellent experience and a very happy customer.