Trailfinders Reviews 

68,004
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 10,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making interactions pleasant and productive. People appreciate how consultants listen carefully to their needs, offering fantastic advice and tailoring itineraries for dream holidays. The overall service and booking process are frequently described as excellent, efficient, and straightforward, contributing to a positive customer journey. Customers feel confident and at ease with the planning, often noting the patience and understanding shown by the staff. Reviewers highlight the ability to make changes and the prompt support received, even while on holiday, ensuring a smooth and enjoyable experience. Many appreciate the stress-free booking and the comprehensive arrangements that lead to memorable trips.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and efficient... See more

Holidays

Users describe positive interactions with holidays, often praising the professional and kind staff who helped... See more

Booking process

Customers consistently report positive experiences with the booking process, highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve was pleasant and efficient. He found me better prices than I could book myself. Beyond that, he suggested good seat choices and also advised on visa, etc. without being asked. Simple, stra... See more

Company replied

Rated 5 out of 5 stars

Chloe asked relevant, thoughtful questions that helped her build the perfect holiday for us. Chloe was knowledgeable which gave us direction as to what we wanted to explore. Chloe also gave options... See more

Company replied

Rated 5 out of 5 stars

Dean Allen was absolutely amazing. We went to discuss our dream honeymoon a trip around America and although we didn't book on the day, Dean went above and beyond to help us plan the perfect itinerar... See more

Company replied

Rated 5 out of 5 stars

Lou helped us book our dream holiday to Vic Falls and Botswana. She was able to give me specific advice based on her own travels there. When the initial quote came in above budget, she discussed optio... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

68K reviews

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5.0

All reviews

(68,004)

10,585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Pre-Sales Service, Great Post booking Support

Sam always goes out of his way to help me arrange the best fit solution for my wife and I - that's why I now always ask for him first when I have a new idea! I also love your ViewTrail Mobile App for checking all the details of each trip.

30 July 2026
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Reply from Trailfinders

Dear Mr Gray,
Thank you for your kind review. We’ll make sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Travel planning

The travel professional was very knowledgeable about destinations we were considering; he provided insights into options; he raised concerns we should be aware of; he was resourceful with flight planning and adjustments.

30 July 2026
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Reply from Trailfinders

Dear Keith & Vicki,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Spoke to a knowledgeable rep

Spoke to a knowledgeable rep, she quickly identified a trip meeting the requirements for my family and I, talked me through it and answered my questions. Very happy with the service.

26 July 2026
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Reply from Trailfinders

Dear Graham,
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

Canada Trip!

Brian was very helpful and suggested lots of options. He worked to my budget and I am delighted with the outcome. I would definitely recommend Brian & Trailfinders to friends.

30 July 2026
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Reply from Trailfinders

Dear Hannah,
Thank you very much for taking the time to let us know just how helpful your travel consultants have been during your first inquiry with Trailfinders. We’re delighted to hear that based on your experience you would have no hesitation in recommending Trailfinders. We will of course pass on your kind compliments to both your consultants and their managers.
Best regards.
Trailfinders

Rated 5 out of 5 stars
Trailfinders logo

Reply from Trailfinders

Dear customer,
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and experience to make suggestions and help create your itinerary. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 4 out of 5 stars

Experienced staff

Ashley was very helpful during our visit & afterwards by phone

30 July 2026
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Reply from Trailfinders

Dear Tom,
Thank you for your kind review.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Quick response

Quick response. All request taken seriously and acted upon. Feedback and upto date booking information supplied immediately. Pleas@nt and friendly travel consultant

30 July 2026
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Reply from Trailfinders

Dear Derrick,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Fantastic service and tailored itinerary

Hannah at the Cardiff store has been fantastic organising and providing advice and guidance in respect of our trip to South Africa. We went in with a few ideas and by Hannah getting a better understanding of our preferences etc she was able to pull together a perfect itinerary for us. You couldn’t fault the service and I would totally recommend and will continue to use Trailfinders in the future.

26 July 2026
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Reply from Trailfinders

Dear Fiona
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Josie Goble - a perfect travel consultant

Josie Goble in the Guildford Office has been splendid in helping us to plan a custom trip to and around China. It was evident that she really listened to what we wanted and knew what would work and what might be challenging. Her experience was invaluable in preparing an itinerary that would enable us to achieve the travel experience that we are hoping for. She counselled us on some changes that would make the journey more comfortable, bearing in mind the slightly different preferences of my wife and me, Her suggestions were always in the spirit of advice, she never once suggested any personal preferences unless asked. A perfect travel consultant.

30 July 2026
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Reply from Trailfinders

Dear Glen
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Tom Settle at Cambridge was very good…

Tom Settle at Cambridge was very good he knew how to get what I was looking for, he treated me with respect despite my age I will be 80 when I travel to Australia.

30 July 2026
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Reply from Trailfinders

Dear John
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

The service and in-depth knowledge of

The service and in-depth knowledge of
Laura your Rep.Nothing was a problem
Her expierence was very helpful
A pleasure to deal with

30 July 2026
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Reply from Trailfinders

Dear John
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Abraham our advisor

Abraham our advisor, was absolutely brilliant . Organised our trip to Perth Australia with such patience. He organised our stop over in Singapore inc hotel , plus a holiday to Bali , after Australia , inc flights and accommodation.. plus flights home . I could not have organised this on my own & Abraham also organised my friends itinerary, to match my own , as we are travelling together , but live in different parts of the UK.
I couldn’t recommend Trail Finders highly enough .
So lovely to speak to a person , in this age of digital communication & experience the attention to detail that Abraham gave us .

Thank you so much Abraham . Very very much appreciated

Jackie Webb

30 July 2026
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Reply from Trailfinders

Dear Jackie
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Friendly expertise

Friendly expertise, well organised

30 July 2026
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Reply from Trailfinders

Dear Pat
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders

Rated 5 out of 5 stars

We were only booking flights but…

We were only booking flights but Richard made it so much easier for us than trying to do it ourselves. He also had a very friendly attitude and was efficient, explaining things and answering all our questions.

30 July 2026
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Reply from Trailfinders

Dear John
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Olivia Good was always cheerful

Olivia Good was always cheerful, polite, positive and extremely helpful.
Confirmation e-mails were very prompt and accurate.
On Olivia's day off, her colleagues were the same.

30 July 2026
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Reply from Trailfinders

Dear Christopher
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Maria Derbyshire is a wonderful asset…

Maria Derbyshire is a wonderful asset to Trailfinders She is v knowledgeable courteous and kind Patient and understanding

30 July 2026
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Reply from Trailfinders

Dear Kathleen
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Fully updated with changes to times and offered invaluable support and advice when the Middle East conflict affected our travel plans.

12 July 2026
Unprompted review
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Reply from Trailfinders

Dear Caroline
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders

Rated 5 out of 5 stars

An absolutely stand out experience

We visited Trailfinders in Dublin last year to book our honeymoon to South Africa. We were lucky enough to be looked after by Barry Little. We can't say enough good things about Barry. He was so patient and spent hours going through potential itineraries with us, really taking time to find hotels and activities that suited us. The whole way through the booking process Barry was so helpful. We had originally planned another part of our trip which we then decided to change and once again this was made so simple through Trailfinders. Our honeymoon was absolutely fantastic from start to finish and every detail was so well planned. Thanks so much Barry!

25 July 2026
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Reply from Trailfinders

Dear Siobhan
Thank you very much for your kind review, and we’re delighted to hear your experience of booking your honeymoon was all it should be. It's important, when it's a once in a lifetime holiday, to ensure everything is as you want it to be, and it's encouraging to hear that your travel consultant took on board all of your concerns and questions and has come up with the perfect trip for you both. We will be sure to pass on your compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Darren is an excellent employee of…

Darren is an excellent employee of Trailfinders & nothing is too much trouble when you speak to him.
Very helpful & professional & delivers excellent service. Would highly recommend him to help with your holiday bookings.

30 July 2026
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Reply from Trailfinders

Dear Carol
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Excellent experience booking long haul trip

Darren Hassall at the Deansgate branch was excellent. We came with a rough idea of what we wanted to visit in New Zealand and he worked out the day to day itinerary for the month trip. Didn’t feel rushed, showed us photos of all hotel options, tried to find best prices without compromising on quality, explained things very clearly. Think Darren quickly got the measure of what we wanted to achieve. Very worthwhile going into a branch and dealing face-to-face with an agent like Darren. Very good experience as first time users of trailfinders.

30 July 2026
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Reply from Trailfinders

Dear Hazel
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your first enquiry with Trailfinders. We’re delighted to hear that based on your experience you would have no hesitation in using Trailfinders for your travels again. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

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