The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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Brilliant customer service
Brilliant customer service, helpful advice over the phone. Very satisfied with service and reasonable price
29 February 2024
Reply from Tracks Direct
Thank you for taking time to leave us feedback! We're delighted to hear that you received brilliant customer service and helpful advice over the phone. Ensuring we delivery top notch customer service is important to us, and we're glad to know that you're very happy with the service we provided. We aim to offer competitive pricing while maintaining the quality of our products and services.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that you received fast delivery and that the product matched your expectations. Ensuring timely delivery and meeting customer expectations are priorities for us, and we're glad we could provide a product that met your needs.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Amazing perfectly fitted curtain rails
Amazing perfectly fitted curtain rails. They should have been far more expensive for such a high-quality product.
16 February 2024
Reply from Tracks Direct
Thank you for taking time to leave us feedback! We're thrilled to hear that you found your product was a perfect fit! Providing high-quality products is important to us, and we're glad that
they exceeded your expectations.
We appreciate your compliment regarding the quality-price ratio. We strive to offer competitive pricing while maintaining the highest standards of quality.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great service
Ordered a 3.3m silent gliss track. I'd forgotten to add the ceiling fixings when ordering - they were happy to send out the correct fixings which arrived a couple days later (I returned the wall fixings too). Terrific service.
4 February 2024
Reply from Tracks Direct
Thank you for leaving us a 5* review and positive feedback! We're glad to hear that our team delivered a top notch service.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for choosing Tracks Direct!
From ordering to delivery went very…
From ordering to delivery went very smoothly. The staff I spoke to were extremely helpful I would would recommend this company and the merchandise is great.
1 February 2024
Reply from Tracks Direct
Thank you for your feedback! We're thrilled to hear that your experience, from ordering to delivery, went very smoothly. It's fantastic to know that the our team were extremely helpful, and we appreciate your recommendation.
We're also glad to hear that you're happy with your order. If you ever have more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for Tracks Direct!
Fast delivery and excellent product
Great communication and advice, very fast delivery and excellent product. Would definitely use again and recommend.
18 January 2024
Reply from Tracks Direct
Thank you for taking the time to leave us a review and for your great feedback! We're so pleased to hear that you had a great experience with us. It's fantastic to know that you found our communication and advice helpful, and that you were pleased with the very fast delivery and excellent product.
We truly appreciate your recommendation and look forward to helping you again in the future. If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that you experienced a very quick turnaround and found the track to be of good quality. If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for choosing us.
Excellent product
Excellent product, extremely knowledgeable and helpful people on the other side of the phone. Highly recommend.
3 January 2024
Reply from Tracks Direct
Thank you for taking time to leave us a review and for your glowing feedback! We're thrilled to hear that you found your product excellent and that our team was extremely knowledgeable and helpful over the phone. I have passed your feedback to the team and your recommendation is really appreciated.
If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Natalie Friquiche was absolutely…
Natalie Friquiche was absolutely brilliant in helping me to measure my windows and advise me. I was a very needy customer but she supported me all the way.
The track is also amazing! Highly recommended
2 January 2024
Reply from Tracks Direct
Thank you for your wonderful feedback! We're delighted to hear that Nat was absolutely brilliant in assisting you with measuring your windows and providing advice. It's great to know that you found the track amazing, and we appreciate your high recommendation. I have also shared your feedback in our team meeting and Nat was thrilled to receive such lovely feedback.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Decent Web site, bit pricey
Decent Web site and was able to find what I needed quite quickly. Delivered swiftly and on time. Products a bit pricey.
9 January 2024
Reply from Tracks Direct
Thanks for taking the time to leave us feedback. We're glad to hear that you found our website good and were able to quickly find what you needed. Swift and on-time delivery is a priority for us and we are pleased you were happy with our delivery service.
We appreciate your honesty about the pricing, and we understand that cost is an important consideration. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Curtains with ease…
The choice of tracks on the website was good and I found exactly what we needed. Delivery was quicker than expected. Fitting the track was easy and now we finally have curtains we can open and close with ease.
6 January 2024
Reply from Tracks Direct
Thank you for taking time to leave s a 5* review. We're delighted to hear that you found the website's choice of tracks good and that you were able to locate exactly what you needed. It's great that the delivery was quicker than expected, and fitting the track was easy, allowing you to enjoy curtains that can be opened and closed with ease.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great customer service and excellent…
Great customer service and excellent prompt delivery. Love the product and price. Highly recommend. Thank you
3 January 2024
Reply from Tracks Direct
Thank you for your wonderful feedback! We're so pleased to hear that you experienced great customer service from our team, excellent and prompt delivery, and that you love both the product and the price. We really appreciate your recommendation!
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Reply from Tracks Direct
We're delighted to hear that you are very satisfied with your purchase and the service you received from our team. If you ever have more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Delivering top notch service is so important to us!
Great experience
Great experience, everything from figuring out what to order (Natalie Friquiche helped extensively), to help with measuring (anyone can do it and their website makes it so easy), to it arriving in only a few days!
Managed to have my track delivered and installed weeks before the curtains even arrived.
19 December 2023
Reply from Tracks Direct
Thank you for sharing your great experience! We're delighted to hear that Natalie provided extensive help in helping you choose the right product for your project and that our website made the measuring process easy for you. It's fantastic that your track arrived in only a few days, allowing you to have it delivered and installed well ahead of your curtains.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Exactly what I wanted.
You gave me exactly what I wanted in the timescale you promised. It was unusually brilliant service.
18 December 2023
Reply from Tracks Direct
Thank you for your kind words! We're thrilled to hear that we were able to provide you with exactly what you wanted within the promised timescale. Unusually brilliant service is what we strive for, and we're glad to have met your expectations.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Faultless from start to finish.
Fast, efficient delivery, despite an extra day as we live in Scotland.
Simple, easy to understand instructions on how to measure. Fitted perfectly and went up so much easier than previous major brand.
Communication was excellent.
Would highly recommend.
16 December 2023
Reply from Tracks Direct
Thank you for sharing your positive experience! We're pleased to hear that despite the additional day for delivery to Scotland, it was still fast and efficient. It's great to know that the simple and easy-to-understand measuring instructions resulted in a perfect fit, and the installation was easier compared to a previous major brand.
We appreciate your recommendation and are glad that our communication met your expectations. If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great customer service
Great customer service. Sent me a new one without quibble when it didn't fit. Natalie was lovely.
Track is good quality!
Only reason didn't give 5 stars is because its on the expensive side.
23 November 2023
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that you received great customer service and that Natalie was lovely in assisting you. It's great that a replacement was sent without any issues, and you find the track to be of good quality.
We appreciate your honesty regarding the pricing, and we understand that cost is an important consideration. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Excellent friendly service
Really helpful- Natalie talked me through my options and made the process really straightforward - would thoroughly recommend. Delivery was prompt.
20 November 2023
Reply from Tracks Direct
Thank you for your kind words! We're pleased to hear that Natalie was really helpful and made the process straightforward for you. We appreciate your recommendation and are glad that the delivery was prompt. I have sent your review to Nat and she was thrilled you were pleased with the service she provided!
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us!
Quality product and great communication.
27 November 2023
Reply from Tracks Direct
Thank you for your positive feedback! We're glad to hear that you were pleased with the quality of the product and that you experienced great commination from the team.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Good quality Metropole pole/track.
The Metropole pole/track was just as described online and is of very good quality. It seems to be the most sturdy track that one can buy.
It was promptly dispatched and delivered.
24 November 2023
Reply from Tracks Direct
Thank you for sharing your positive experience! We're so pleased to hear that the Silent Gliss Metropole pole/track met your expectations and is of very good quality. We take pride in offering sturdy and reliable products.
It's great to know that the dispatch and delivery were prompt. If you have any more projects or need assistance in the future, please don't hesitate to reach out.
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