The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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Good assistance on the phone
Good assistance on the phone to ensure the measurements taken by me of the Two Bay window were correct.
Fast delivery and very well packaged.
15 July 2025
Reply from Tracks Direct
Thank you for your kind feedback! We’re so pleased to hear that our team were able to assist over the phone to ensure your bay window measurements were spot on. It’s also great to know your order arrived quickly and was well packaged.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Fast delivery and the system was ideal…
Fast delivery and the system was ideal for the project.
7 July 2025
Reply from Tracks Direct
Thank you for your feedback! We're glad to hear the system was a great fit for your project and that delivery was nice and fast. If there's anything else we can help with, feel free to get in touch.
Curtain Track
Easy to use website for ordering, good communication and good quality item, with good clear instructions, arriving very promptly as promised. Happy customer!
6 July 2025
Reply from Tracks Direct
Thank you for your lovely feedback! We’re so pleased to hear you found the website easy to use, communication clear, and the product high quality with straightforward instructions. It’s great to know everything arrived promptly as promised — we’re delighted to have another happy customer!
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good service from Natalie and the team…
Good service from Natalie and the team with the made to measure bay window track delivered quickly and packaged to make sure nothing was going to be damaged (a work of art by the despatch dept!). Very pleased with the result.
20 June 2025
Reply from Tracks Direct
Thank you for your fantastic review! We're so pleased to hear you had a great experience with Natalie and the team, and that your made-to-measure bay window track arrived quickly and well protected. We’ll definitely pass your lovely comments on to our despatch department — they’ll be thrilled to hear their packaging skills were described as a work of art!
We’re delighted you're pleased with the final result, and if there’s anything else we can assist with, please don’t hesitate to get in touch.
Excellent product (Silent Gliss), prompt delivery
Excellent product (Silent Gliss), very well and safely packaged, prompt delivery
17 June 2025
Reply from Tracks Direct
Thank you for your feedback! We’re so pleased to hear that you’re happy with your Silent Gliss product and that it arrived promptly and securely packaged. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good looking track
Good looking track. Easy to mount - as it is so long we got 2 people to hold it at either end initially - but it went up easily. Well packaged. Would recommend.
27 May 2025
Reply from Tracks Direct
Thank you for your kind feedback! We're glad to hear the track looks great and was easy to install—getting a bit of help for longer lengths is definitely a good idea! It’s great to know it arrived well packaged and that you’d recommend us. If there’s anything else we can help with, just let us know.
Reply from Tracks Direct
Thank you for your feedback! We're pleased to hear that the ordering process was straightforward and that your item arrived quickly. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Very helpful support and guidance on…
Very helpful support and guidance on the phone allowing confidence in my purchase.
28 May 2025
Reply from Tracks Direct
Thank you for your kind words! We’re so pleased to hear that our phone support helped give you confidence in your purchase. If there’s anything else we can assist with, please don’t hesitate to reach out.
Great communications
Great communications. Everything was answered very swiftly and it changes accommodated.
Perhaps the only negative is that the instructions are very sketchy and so, when trying to remove some of the curtain hangers (as there were far too many) we did have a problem that took us a bit of time to solve. Although I did try to find videos online to help, they were not easy to find.
All in all, I was very satisfied with the company and the track, which fitted perfectly.
25 May 2025
Reply from Tracks Direct
Thank you for your feedback! We're so pleased to hear that you were happy with our communication and that your track fitted perfectly. It's great to know we the team were able to accommodate your changes quickly and smoothly.
We appreciate your comments regarding the instructions and the difficulty you had removing some of the curtain gliders. We also take on board your note about how hard it was to find helpful videos online. We’re currently looking at ways to make our resources easier for customers to access and navigate—so thank you for highlighting that.
We’re really glad you were satisfied with both the product and service, and if there's anything else we can do to help, please don't hesitate to get in touch.
Bay Track
Ordering - simple
Confirmation - immediate
Delivery - within 5 days
Arrived well packed and attached to wooden frame as bay track
Only small thing, would have been to have confirmation of despatch
19 May 2025
Reply from Tracks Direct
Thank you for your feedback! We're delighted to hear that the ordering process was straightforward, confirmation was prompt, and delivery was quick. It's great to know your bay track arrived well packed and securely attached to the wooden frame.
Thank you also for your note regarding dispatch confirmation — we really appreciate you highlighting this. We’re currently working on improving this part of the process to ensure better updates for our customers going forward.
If there's anything else we can assist with, please don't hesitate to get in touch.
Impressed with the service
Quite alot of information needed (measurements) to place the order but I understand the need for them. Natalie was really helpful and I ultimately cancelled the order because we just couldn't get the measurements right but better that than pay a high amount and it not fit so really impressed with the service.
4 May 2025
Reply from Tracks Direct
Thank you for your honest and thoughtful feedback. We completely understand that the amount of information needed—especially measurements—can feel a bit daunting, but you're absolutely right, it's essential to get the perfect fit.
We're so pleased to hear that Natalie was helpful throughout the process. We’ve passed your feedback on to her, and she was so pleased to hear how happy you were with the service she provided! Even though you decided not to go ahead with the order, it’s great to know you felt supported and confident in the experience.
If you ever revisit the project or need assistance with anything else in the future, we’d be more than happy to help.
Quality product & service
22 April 2025
Reply from Tracks Direct
Thank you for your feedback! We’re delighted to hear you were happy with both the quality of the product and the service. If there’s anything else we can help with, please don’t hesitate to get in touch.
Excellent service
29 April 2025
Reply from Tracks Direct
Thank you for your kind words! We’re so pleased to hear you were happy with the service. If there’s anything else we can assist with, just let us know.
Exceptional Customer Service
I ordered a made to measure Silent Gliss 3000 corded curtain track from Tracks Direct having previously bought a number of excellent quality tracks from them. After installing the track, I noticed damage to the slider in the overlap arm which meant the curtains did not open with the cord.
I contacted Natalie at Sales who immediately agreed to send a replacement. Communication was good with friendly, helpful emails keeping me informed of progress. Ken in production dispatched the new track quickly and two days later the track is installed and working fine.
You only really know how good a company is when you have a problem. My problem was dealt with promptly and efficiently without any quibbling. This demonstrates exceptional customer service which is why I have no hesitation in recommending Tracks Direct.
8 May 2025
Unprompted review
Reply from Tracks Direct
Thank you for your detailed and thoughtful review! We’re so pleased to hear that you’ve continued to choose Tracks Direct and that the quality of our products and service has met your expectations.
We’re sorry there was an issue with the slider, but we’re delighted that Natalie was able to assist promptly and that Ken ensured the replacement was dispatched quickly. We’ve passed on your kind words to both of them—they’ll be so pleased to hear how happy you were with the support they provided.
You’re absolutely right—it’s how issues are handled that really shows what a company is about, and we’re glad we could resolve things efficiently for you. Thank you again for your recommendation, and if there’s anything else we can help with in future, we’re always here to assist.
Bespoke track
Perfect spec for bespoke ceiling track in tight space, prompt friendly service
24 April 2025
Reply from Tracks Direct
Thank you for your feedback! We're so pleased to hear the ceiling track met your exact specifications and that you received prompt, friendly service. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Great experience
Product exceeded my expectations - delivery met the promised date - easy to fit and looks elegant - totally satisfied.
18 April 2025
Reply from Tracks Direct
Thank you for your lovely feedback! We’re so pleased to hear that the product exceeded your expectations and arrived right on time. It’s great to know you found it easy to fit and that it adds an elegant touch to your space. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Reply from Tracks Direct
Thank you for your feedback! We're glad to hear you were pleased with the speedy delivery. If there’s anything else we can help with, please don’t hesitate to get in touch.
Tracks arrived in only a couple of days…
Tracks arrived in only a couple of days and were well packaged.
29 March 2025
Reply from Tracks Direct
Thank you for taking time to leave us a 5* review! We’re pleased to hear that your tracks arrived quickly and were well packaged. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Great product
Great product, superior to my expectations. Thank you. Wouldn’t hesitate to use them again.
3 March 2025
Reply from Tracks Direct
Thank you for your lovely review! We're so pleased to hear that the product exceeded your expectations. It's always great to know when we've delivered a positive experience, and we’d be more than happy to assist you again in the future.
Fifth purchase from this company for…
Fifth purchase from this company for bay window tracks. Quality is great and ordering with all the angles works. We are very pleased.
24 February 2025
Reply from Tracks Direct
Thank you for your continued support! We're so pleased to hear that you've returned to us for your bay window tracks and that you're pleased with the quality and ordering process. It’s great to know the angle measurements worked well for you. If there's anything else we can assist with, we’re always happy to help!
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