We brought an air fryer from Tower which became faulty shortly after we brought it. Tower, and particularly their agent Ezmie, were very prompt in agreeing to, and providing a replacement. We were... See more
Company replied
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Review summary
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent customer service
Excellent customer service, prompt and quick delivery on the replacement product, no quibble about the problem I had. A very positive experience.
8 August 2026
Unprompted review
Reply from Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service and that your replacement was arranged and delivered so quickly. It’s wonderful to know you had such a positive experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a tower steam iron from…
I purchased a tower steam iron from Tescos. It has been disappointing, the cord is very very short and cheap and gets all tangled up so definitely not worth the money i am afraid.
29 June 2026
Unprompted review
Reply from Tower
Hi Kath,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your Tower steam iron and understand your concerns regarding the cord.
We did offer a replacement as a gesture of goodwill, however, we understand that you had already returned the iron to Tesco. We then offered a discount towards a future purchase, but unfortunately, we did not receive a response.
We appreciate you taking the time to share your feedback, and your comments regarding the product have been noted and will be passed on to the relevant teams.
Kind Regards,
Tanya - Customer Service Operations Manager
I could not register my kettle on the…
I could not register my kettle on the website so I contacted customer service and was told someone would be in touch a couple of hours later I was contacted by keighley from customer service and told everything would be sorted and not to worry within no time at all was contacted again and my kettle plus guarantee was all sorted a big thanks to keighley for sorting this in no time at all customer service 10/10 thanks 👍👍👍
13 August 2026
Unprompted review
Reply from Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to resolve your warranty registration so quickly and put your mind at ease. It’s wonderful to know you received such efficient and helpful customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
Importance of after sales customer service
Dealing with Joseph by email was great he corresponded well and speedily. He was very efficient with the problem I had with my hoover and he talked me through how I had to proceed with sending videos etc of the problem I had. He solved matters immediately. The best customer service I have ever had. After sales service is so important and I would definately buy Tower products in future because of the service I received from him. Thank you josef
10 August 2026
Unprompted review
Reply from Tower
Hi Lynda,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such prompt, clear and efficient support and guided you through the process with ease. It’s wonderful to know that he resolved your issue quickly and made such a positive impression.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful & resolved my problem very…
Very helpful & resolved my problem very quickly & was very pleasant
14 August 2026
Unprompted review
Reply from Tower
Hi Margaret,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to resolve your issue quickly and provide such pleasant and helpful service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
We had a faulty Tower Air Fryer within…
We had a faulty Tower Air Fryer within the warranty and had no issues Joseph from Tower was very understanding and we sent all the information he requested with photographs and he is sending us a new one.
Excellent service Thanks
14 August 2026
Unprompted review
Reply from Tower
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so understanding and made the replacement process straightforward for you. It’s great to know that your issue was handled quickly and efficiently.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Keighley and Joseph were great in…
Keighley and Joseph were great in applying credit from a refund to a new product, and following the sale through, great, friendly service.
14 August 2026
Unprompted review
Reply from Tower
Hi Billy,
Thank you for your 5-star review!
We’re delighted to hear that Keighley and Joseph were able to assist with applying your credit and ensure everything was handled smoothly. It’s wonderful to know you received such friendly and helpful service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Keighley and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Excellent service with a very polite staff...thank you
13 August 2026
Unprompted review
Reply from Tower
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service and found our team so polite and helpful. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very helpful and answered…
Joseph was very helpful and answered all my questions so very happy 😊
13 August 2026
Unprompted review
Reply from Tower
Hi Jenny,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so helpful and able to answer all your questions. It’s great to know you were happy with the service you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent sevice
Excellent sevice. Friendly staff- very efficient and made the whole process of returning a faulty product very straightforward. Clear instructions given and very quick replies. Best customer service that I have had in a long time. Much appreciated. Thank you very much!
13 August 2026
Unprompted review
Reply from Tower
Hi Carys,
Thank you for your 5-star review!
We’re delighted to hear that you found our team friendly and efficient, and that the returns process was made straightforward with clear instructions and quick responses. It’s wonderful to know you received such great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was extremely helpful and can’t…
Diane was extremely helpful and can’t thank her enough for helping me with my faulty air fryer. Communication was excellent and always emailed me very very quickly
12 August 2026
Unprompted review
Reply from Tower
Hi Teri-Jayne,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you with your faulty air fryer and that you found her communication so quick and helpful. It’s wonderful to hear that she provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Air fryer fan broken.
Had a problem with the fan not working on my Airfryer.
The appliance still had 3 months on the extended 3-year warranty so I hoped that there would be a fix available. There was absolutely no problem when I 'phoned Tower and I spoke to a nice person who was very patient with my deafness. She arranged to have a replacement sent to me, and I just received an email to let me know that it will be arriving in a few days. This is very good customer service. Thank you
11 August 2026
Unprompted review
Reply from Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to assist you and arrange a replacement so quickly. It’s wonderful to know that you received such patient and helpful service throughout the process.
We really appreciate you taking the time to share your feedback with us and are pleased we could make the experience as smooth as possible for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Best customer service
Contacted customer service at Tower as my kettle had stopped working within its warranty.From start to finish Ezmie was so helpful sorting everything out and sourcing a replacement model.Best customer service I have ever received.Thank you
11 August 2026
Unprompted review
Reply from Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you throughout the process and arrange a replacement model for you. It’s wonderful to hear that you found her so helpful and that you received the best customer service you’ve experienced.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement within a matter of days. We will definitely be buying from Tower again in the future!
12 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a replacement air fryer so quickly. It’s great to know that you found him so helpful and that you’ll be choosing Tower again in the future.
We really appreciate you taking the time to share your feedback with us and for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty claims
Had a tower sensor bin for around a year and 8 months, the lid broke off from the hinge, it had 3 year warranty, claimed on the warranty, after sending a few photos tower honoured the warranty and had the replacement in a few days
2 July 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was dealt with quickly and that your replacement sensor bin arrived within just a few days. It’s great to know that the process was straightforward and that we were able to get this resolved for you promptly.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Handheld Vacuum Cleaner…
Received excellent customer service from Elle at Towerhousewares. My Handheld Vacuum cleaner stopped working and I informed Elle who helped me secure a replacement under the guarantee. She kept me up to date at each stage of the process!
11 August 2026
Unprompted review
Reply from Tower
Hi Keith,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you with your handheld vacuum cleaner and arrange a replacement under the guarantee. It’s wonderful to hear that she kept you updated throughout the process and provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Air cooler fault
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quickly and fuss free. Absolutely superb customer service. Thankyou !!!!
7 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and resolve the issue with your air cooler so quickly and effortlessly. It’s wonderful to hear that you received such superb customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift Response to Issue
I was so impressed by the swiftness of the response. Thank you so much for your help.
2 August 2026
Unprompted review
Reply from Tower
Hi Marilyn,
Thank you for your 5-star review!
We’re delighted to hear that you were impressed with the swift response and the support you received. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty
I had cause to claim for a replacement bread maker from Tower on extended warranty. I received excellent assistance from both Juliya and Joseph who dealt with this matter very quickly and efficiently and look forward to receiving my new appliance in a few days.
11 August 2026
Unprompted review
Reply from Tower
Hi Katheryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to assist you with your extended warranty claim and deal with your replacement bread maker so quickly and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara was amazing …
Needed help from Customer Service and Sara stepped up and was amazing really appreciate her help an excellent ambassador for Tower.
10 August 2026
Unprompted review
Reply from Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you and provide such amazing customer service. It’s wonderful to hear that she was so helpful and is a great ambassador for Tower.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
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