I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I bought a bin which got faulty after over a year. I got in touch and after submitting all the necessary details and proof, a replacement is on the way. Great customer service.
19 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to assist with your faulty bin and arrange a replacement for you. It’s great to know that the process was handled smoothly and you received great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service Kai couldn’t…
Fantastic customer service Kai couldn’t have been more helpful with my query.
19 August 2026
Unprompted review
Reply from Tower
Hi Mike,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful with your query and provided fantastic customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, holly was fast and efficient and offered a great solution to our issue.
Thank you for all of your help
19 August 2026
Unprompted review
Reply from Tower
Hi Sam,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so fast and efficient and was able to offer a great solution to your issue. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely class service from Joseph at…
Absolutely class service from Joseph at customer services, told him my problem and it was sorted within 10 minutes 👌
19 August 2026
Unprompted review
Reply from Tower
Hi Gary,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue so quickly and provide such excellent customer service. It’s fantastic to know your problem was sorted within just 10 minutes!
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
My kettle failed at the very end of the extended warranty but I had a very positive and helpful response from Diane, who arranged a replacement.
This was all completed within 2 days.
It was a pleasure to deal with such an efficient and friendly customer service team and I will certainly recommend and purchase from Tower in the future
19 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and arrange a replacement so quickly. It’s wonderful to know that you found our team efficient and friendly, and that you’d recommend and purchase from Tower again in the future.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Response was professional
Response was professional, in good time, polite and personable. Excellent.
18 August 2026
Unprompted review
Reply from Tower
Hi Beverley,
Thank you for your 5-star review!
We’re delighted to hear that you found our response professional, prompt, polite and personable. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Lost part
I managed to loose the battery cover on my Tower bin. I emailed customer support to enquire if they were able to provide a new one.
My email was dealt with by Joseph who was brilliant. He helped identify the correct model and then arranged a replacement part. He kept me updated until the part arrived within a week of my email.
Brilliant customer service from both Joseph & Tower
Thank you
18 August 2026
Unprompted review
Reply from Tower
Hi David,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to identify the correct model and arrange the replacement battery cover so quickly. It’s wonderful to know he kept you updated throughout and provided such brilliant service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you, Sara
This is not a product rating; it is a rating for the support team. I worked with Sara regarding an issue with the Tower VL30 Plus vacuum, and she was very helpful and quick to resolve my problem by arranging a replacement. Overall, I had a great experience with the support team.
17 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful and quick to resolve your issue with the vacuum by arranging a replacement. It’s wonderful to know you had such a positive experience with our support team.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
10 stars if I could
If I could give 10 stars I would, this is the best customer service I’ve come across in a long time, I contacted tower on Monday re my damaged air fryer and a replacement was authorised the next day and will arrive this week, thanks again Tower
17 August 2026
Unprompted review
Reply from Tower
Hi Jean,
Thank you for your 5-star review!
We’re delighted to hear that you received such excellent customer service and that your replacement was authorised so quickly. It’s wonderful to know we could resolve the issue promptly and get your replacement on its way.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
the after-sale service was really…
the after-sale service was really efficient and staff who dealed with my case was really great.
18 August 2026
Unprompted review
Reply from Tower
Hi Jenny,
Thank you for your 5-star review!
We’re delighted to hear that you found our after-sales service efficient and that our team provided such great support. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
EXCELLENT SERVICE
I received excellent service from Ezmie who was polite from the moment I spoke to her about our faulty iron. She dealt with the issue swiftly under warranty with quick responses to emails. I am very impressed with the prompt service to replace the item which I hope to receive in a few days. I would certainly buy Tower products in future and recommend it to others. Well done Tower! Thank you
17 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie provided such polite, prompt and efficient service and was able to arrange a warranty replacement for your faulty iron. It’s wonderful to know you were so impressed with the support you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good Customer service.
I'm giving 4 stars more for the product than the service I received. I got 5 star service from Joseph. My emails were replied so soon and concise. Joseph explained the procedure and gave me proper instructions on what to do to get a replacement for my faulty airfryer.
I do have to say that the product should last longer than less than a year. And the irony is that this is a product I got as a replacement for a faulty one!!
But the customer service was spot on!
17 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Joseph provided such prompt, clear and helpful service and guided you through the replacement process. We’re sorry to hear about the issues you’ve experienced with your air fryer and appreciate your honest feedback.
We really appreciate you taking the time to share your experience with us and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Services
Prompt, useful and friendly response to detailed query.
17 August 2026
Unprompted review
Reply from Tower
Hi Sheila,
Thank you for your 5-star review!
We’re delighted to hear that you received a prompt, helpful and friendly response to your query. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
My Air fryer developed a fault
My Air fryer developed a fault, I couldn’t find the email confirming my purchase details, extended warranty, etc, emailed customer services, and got in touch with an advisor called Elle, she really couldn’t have done any more for us, after quite a few emails, Elle managed to find our purchase receipt and extended warranty,and sorted out a replacement air fryer for us, what an absolute credit to Tower homewares, Elle is 😍
17 August 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle went above and beyond to help locate your purchase and warranty details and arrange a replacement air fryer for you. It’s wonderful to know she provided such dedicated and helpful service throughout.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower help in ordering item
At ageof 90+ i am not sure about modern technology but yor agent took me thru the whole process of putting photo of item online etc etc so I am now using my lovely,new microwave. - many, many thanks. Georgina Craig
12 August 2026
Unprompted review
Reply from Tower
Hi Georgina,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to guide you through the process and make everything as straightforward as possible. It’s wonderful to know that you’re now enjoying your new microwave.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I bought a carving board from tower
I bought a carving board from tower. It was a few weeks before I used it. Then I discovered that the holes to hold the spike ring went right through so that the juices ran out over the table which I discovered when I picked it up. I contacted customer services who passed it on to design department. Also realised that the box says the ring can be stored on the back. The back is plain with no sign of storage. Tower say they do not consider this a manufacturing defect in which case I consider this item not fit for purpose. They say contact retailer for a refund. I bought it direct from Tower. !!!! Their customer service is rubbish
14 August 2026
Unprompted review
Reply from Tower
Hi D Murrell,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the design of the carving board and understand your concerns regarding the design.
We did reach out to you to explain the design and offered an alternative replacement. We also passed your feedback to the relevant department for consideration. Unfortunately, we did not receive a response to our offer, so we were unable to take this further.
We would still welcome the opportunity to put this right for you, should you wish to get back in touch with us. We’re sorry that we were unable to resolve this to your satisfaction and appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Always come to the Towers on a Saturday…
Always come to the Towers on a Saturday afternoon to watch the football and a couple of beers with my brother ans friends. The staff are always smiling and very friendly and can pour our drinks before even asking
15 August 2026
Unprompted review
Reply from Tower
Hi Tom,
Thank you for taking the time to leave a review.
We’re pleased to hear that you’ve had such a positive experience with the team at The Towers. However, it appears that this review may have been intended for a different business.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service, prompt and quick delivery on the replacement product, no quibble about the problem I had. A very positive experience.
8 August 2026
Unprompted review
Reply from Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service and that your replacement was arranged and delivered so quickly. It’s wonderful to know you had such a positive experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I purchased a tower steam iron from…
I purchased a tower steam iron from Tescos. It has been disappointing, the cord is very very short and cheap and gets all tangled up so definitely not worth the money i am afraid.
29 June 2026
Unprompted review
Reply from Tower
Hi Kath,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your Tower steam iron and understand your concerns regarding the cord.
We did offer a replacement as a gesture of goodwill, however, we understand that you had already returned the iron to Tesco. We then offered a discount towards a future purchase, but unfortunately, we did not receive a response.
We appreciate you taking the time to share your feedback, and your comments regarding the product have been noted and will be passed on to the relevant teams.
Kind Regards,
Tanya - Customer Service Operations Manager
I could not register my kettle on the…
I could not register my kettle on the website so I contacted customer service and was told someone would be in touch a couple of hours later I was contacted by keighley from customer service and told everything would be sorted and not to worry within no time at all was contacted again and my kettle plus guarantee was all sorted a big thanks to keighley for sorting this in no time at all customer service 10/10 thanks 👍👍👍
13 August 2026
Unprompted review
Reply from Tower
Hi Mick,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to resolve your warranty registration so quickly and put your mind at ease. It’s wonderful to know you received such efficient and helpful customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
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