I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
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Review summary
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Reviews shaping this summary
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I get TouchNote DIY postcards made with…my own photos
I get TouchNote DIY postcards made with photos I take. I get them sent to me with no message so I can handwrite monthly notes with different pictures to my grandchildren who live some distance from me. (I black out my address, there's still plenty of space to put a new address.)
TouchNote is the only company I could find that will make a very small number of cards, rather than 20, 50 or more. I really appreciate that. Plus, the quality makes me look like an expert photographer. LOL
I've been using TouchNote for 2 years. Initially I couldn't get my head around the payment system. My questions were answered quickly and simply by friendly staff. I'm happy 😀
26 June 2026
Unprompted review
Reply from TouchNote
Hi Margaret,
Thank you for such a lovely, detailed review, and for two years of sending with us. Your monthly handwritten notes to your grandchildren sound like a real treasure - the kind of thing that means all the more for arriving in the post, in your own hand, from so far away.
We're so glad the small print runs suit how you like to send, and that the quality makes your photos shine. It's good to know too that our team could clear up those early payment questions simply and quickly. We're really happy to help!
Best,
The TouchNote Team
Used the many years!
Used the many years and great to have cards ready to send - especially good value when sending abroad. Very reliable and always developing new options
28 June 2026
Unprompted review
Reply from TouchNote
Hi Andrew,
Thank you for the kind review, and for many years of sending with us. It's great to hear TouchNote works out such good value for sending abroad, and that having cards ready to go makes staying in touch that bit easier.
We're really pleased you've found us reliable over the years too - we're always working on adding new designs and features, so it's lovely to know that's appreciated.
Best,
The TouchNote Team
Brilliant to keep in youvh
TouchNote is easy to use and the high quality photos on the postcards are greatly enjoyed by my housebound & mother. I send at least one card a week and it’s a great way of keeping in touch as the phone is a challenge for the hard of hearing.
28 June 2026
Unprompted review
Reply from TouchNote
Hi Jak,
Thank you for sharing this. When the phone isn't easy, a card that arrives each week becomes something really precious - a way of staying close to your mother that she can hold, look at and return to whenever she likes.
We're so glad the photo quality brings her such enjoyment, and that TouchNote helps you keep that connection going. It's exactly what we hope our cards can be.
Best,
The TouchNote Team
Good quality print, beautiful cards but…
These are the positive, the printing quality of the card is amazing, and the service is delivered quite quickly. I also receive help more or less rapidly when I email. There have been some incidents over the Christmas period, which were solved rapidly and to my satisfaction. But I didn’t not give 5 stars because there are a couple of annoying things,
one is that I cannot make the photo small to fit the whole image on the card so there is always a bit of the artwork missing or cropped out
The other thing which is annoying is the text in the card , “I hope you like the card”
Who writes that ?
Why not leave the card blank?
Or you have writing tools which we can use so why do I have to waste time clearing the text . Honestly!
27 June 2026
Unprompted review
Reply from TouchNote
Hi Barthola,
Thank you for such thoughtful feedback, and for the kind words about the print quality and quick delivery - it's also good to know our team could sort those Christmas-period hiccups to your satisfaction.
You raise two fair points. Not being able to resize a photo to fit the whole image without cropping is a real frustration, and the default message text is useful to some but clearly an annoyance when you'd rather start from blank - both are genuinely helpful for us to hear and we'll make sure the feedback is passed on to the appropriate teams. We appreciate you taking the time to spell it out, and if there's more you'd like to share, we're all ears.
Best,
The TouchNote Team
Love the concept of being able to send…
Love the concept of being able to send a postcard to friends and family. It is always well received and a great product.
25 June 2026
Unprompted review
Reply from TouchNote
Hi Sonia,
Thank you for the kind words. The idea that you can send a real postcard to friends and family, wherever they are, is exactly what we set out to make easy - so it's lovely to know it's landing well for you.
We're glad each one is so warmly received, and we appreciate you sending with us.
Best,
The TouchNote Team
I like to buy a bundle of cards and…
I like to buy a bundle of cards and send them to friends and family ‘just because’.
The cards are great quality and always well received.
19 June 2026
Unprompted review
Reply from TouchNote
Hi Jane,
Thank you for the kind review. There's something we really love about a card sent 'just because' - no occasion needed, just a way of letting people know you're thinking of them.
We're glad the quality lives up to it too, and that your friends and family are always pleased to receive them!
Best,
The TouchNote Team
It is so easy to create and lots of different layouts
It is so easy to create postcards, greetings cards and more. Lots of different layouts to choose from.Delivery of the cards to the recipients is very quick.
I have used Touch Note for a number of years and have never been disappointed.
16 June 2026
Unprompted review
Reply from TouchNote
Hi Beverly,
Thank you for the lovely review, and for several years of sticking with us. It's great to hear the range of layouts gives you plenty to play with, and that your cards reach everyone so quickly.
Knowing we've never let you down in all that time means a great deal - here's to many more cards to come.
Best,
The TouchNote Team
Dealt with my query extremely well
Dealt with my query extremely efficiently
23 June 2026
Unprompted review
Reply from TouchNote
Hi Richard,
Thank you for the kind feedback. It's great to hear your query was handled efficiently - we're glad we could help.
Best,
The TouchNote Team
I’m a regular user of Touchnote
I’ve been using TouchNote for several years now. I love how you can drop a personalised postcard (or birthday card) to someone so easily without leaving home. The recipients are always glad to receive them and I have seen lots of our cards displayed on the fridges of our friends. They make lovely ‘thank you’ to people too.
23 June 2026
Unprompted review
Reply from TouchNote
Hi Claire,
Thank you for the wonderful review, and for several years of sending with us. There's real joy in hearing that your cards end up displayed on friends' fridges - it's proof of how much a personalised card can mean to the person who receives it.
We love that TouchNote makes it so easy to send a birthday card or a heartfelt thank-you without ever leaving home, and we're so glad to be part of those moments.
Best,
The TouchNote Team
Failed at the first basic requirement
Failed at the first basic requirement. Postcards are landscape format. This app doesn’t allow it. Bonkers!
22 June 2026
Unprompted review
Reply from TouchNote
Hi Paul,
Thanks for taking the time to flag this - we can understand the frustration when something doesn't work as you'd expect. Landscape postcards are possible within the app: the card creator includes a rotate option so you can choose whatever orientation best suits the cards you're wanting to send. The Rotate option is one of the customisation settings within the card creator, though you may just need to swipe across to find it.
If you'd like a hand locating it or have any other feedback or issues, please do get in touch and we'll gladly help.
Best,
The TouchNote Team
A real product
High quality product. Good value against the price of buying postcards and stamps and much more convenient. Young relatives in particular love to get something in the post instead of a text
12 June 2026
Unprompted review
Reply from TouchNote
Hi Diana,
Thank you for the great review. It's wonderful to hear the quality and convenience are winning you over against the old stamps-and-postcards routine - and that your younger relatives light up at finding something just for them in the post rather than another text.
If there's ever anything that would make TouchNote even better for you, we'd love to hear it.
Best,
The TouchNote Team
I love it
I love it. Been using it for years and tell everyone about it. I only send postcards
20 June 2026
Unprompted review
Reply from TouchNote
Hi Michael,
Thank you for the love, and for spreading the word over the years - there's no better compliment than helping introduce others to the joy that sending cards than bring.
Best,
The TouchNote Team
I have been a member for over 4 years
I have been a member for over 4 years. Fantastic product. Brilliant support. Would highly recommend .
20 June 2026
Unprompted review
Reply from TouchNote
Hi Marie,
Thank you for four years of sending with us - it means a great deal. It's wonderful to hear the product has kept you coming back, and that our support team has been there for you along the way.
Thank you too for recommending us to others - it's one of the nicest compliments we could receive.
Best,
The TouchNote Team
TOUCHNOTE is the most wonderful way to…
TOUCHNOTE is the most wonderful way to send post cards or greeting cards, I have been using them for years now…and would never change. It is so good for me at Christmas time , I used to live in many places overseas, and now I live my life in Denmark . So I can send my cards overseas, at a lesser cost for card plus postage, than ‘normal’ postage. Thank you for always being there. Susan.
If I have a problem I just get in touch with TOUCHNOTE , and the problem is sorted straight away.
20 June 2026
Unprompted review
Reply from TouchNote
Hi Susan,
Thank you for such a heartfelt review, and for staying with us over so many years. We love that TouchNote helps you send cards from Denmark to loved ones around the world - especially at Christmas - and that it makes staying in touch across borders that bit easier and kinder on the wallet.
It's lovely to know that whenever something's needed sorting, we've been able to help quickly. Thank you for being with us - here's to many more cards.
Best,
The TouchNote Team
Excellent customer service at its best!
19 June 2026
Unprompted review
Reply from TouchNote
Hi Susie,
Thank you for the wonderful feedback. Knowing our team left such a strong impression really does make our day - looking after people well is something we take a lot of pride in.
We're so glad you had a great experience with us.
Best,
The TouchNote Team
Great postcards to receive ( from what…
Great postcards to receive ( from what family and friends tell me ) and support service consistently helpful
Highly recommended!!
10 June 2026
Unprompted review
Reply from TouchNote
Hi Marina,
Thank you for the lovely review, and for recommending us. It's especially nice to hear the postcards are a joy to receive - feedback straight from the people opening them means a great deal.
We're glad our support team has been consistently helpful too, and we'll pass your kind words on to them.
Best,
The TouchNote Team
A great way to stay in touch with family
15 June 2026
Unprompted review
Reply from TouchNote
Hi Stephanie,
Thank you for the kind words. Helping families feel that bit closer, wherever they are, is at the heart of what we do - so it's lovely to know TouchNote is doing just that for you.
Here's to many more cards keeping you all connected.
Best,
The TouchNote Team
I love sending postcards!
I love sending postcards...and I love TouchNote! The postcards are easy to create, a joy to recieve...and they are sent quickly. I send them when I travel...and I send alot when there has been a special family event to commemorate...even the smaill ones: a special walk thru a garden with "a Grand". I have sent postcards since I was a little girl...and this is the best of both worlds
4 June 2026
Unprompted review
Reply from TouchNote
Hi Diana,
Thank you for such a heartfelt review! It's wonderful to hear that a lifelong love of postcards has found a new home with TouchNote - capturing the big family moments and the quiet ones alike, like a garden walk with a grandchild.
That blend of something traditional and something effortless is exactly what we hope to be, and we're so glad to be part of your memories.
Best,
The TouchNote Team
Couldn't be easier. Convenient.
Easy to send a postcard through the app. They cards always get to the recipients. That's all I ask for.
1 June 2026
Unprompted review
Reply from TouchNote
Hi Dennis,
Thank you for the kind review. Easy to send and reliably delivered is exactly what we want TouchNote to be, so it's good to know it's ticking both those boxes for you.
We'll keep making sure your cards reach the people they're meant for, every time, and we appreciate you sending with us.
Best,
The TouchNote Team
Have used it since its conception …2008/9
Have used it since its conception …
And always introduce it Freinds ..
Also I use it to send myself a copy of a photo that I have taken insted of development of a load .
So I keep a physical copy of a photo in my shoe box postcard’s since 2008/ 9
1 May 2026
Unprompted review
Reply from TouchNote
Hi Lauder,
Thank you for being with us right from the start - a shoe box of TouchNote postcards going back to 2008 is something rather special, and we love that you've made it your own way of keeping physical copies of your favourite photos.
It means a great deal that you've introduced friends to us over the years too. Here's to many more for the collection.
Best,
The TouchNote Team
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