TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
Company replied
I have used Touchnote fir a few years niw and Im always pleased with the service recievrd. Their customer service has always been good with quick responses to questions and problems. Not that there'... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love TouchNote
We love TouchNote and use it every time we travel to send to friends and ourselves. The quality of the postcard is fabulous and we are storing ours up to create a montage at some stage. The only downside is living in Australia where it takes forever for the card to arrive. Well worth the wait 🥰😍
9 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the wonderful review! We love that TouchNote travels everywhere with you - and sending cards to yourselves to build a montage one day is such a lovely idea which I'm sure will be an incredible collection of memories.
Our Operations team are always working hard to give everyone the best possible delivery experience, wherever in the world they are, which includes working closely with our Australia-based printer. We know there can be some delays with AusPost, but we're so glad the quality lives up to the journey.
Best,
The TouchNote Team
They make great colorful cards and…
They make great colorful cards and postcards. We’ve enjoyed making postcards with the pictures we’ve taken instead of stock pictures
3 July 2026
Unprompted review
Reply from TouchNote
Hi Fabness,
Thank you for the kind review. We really do feel there's something far more special about a card carrying your own photos rather than a stock image - it makes each one personal in a way that really lands with whoever receives it.
We're so glad you've enjoyed creating them, and we appreciate you sending with us.
Best,
The TouchNote Team
Brilliant way of sending postcards
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple people. Posted from Guernsey and arrive quickly.
28 June 2026
Unprompted review
Reply from TouchNote
Hi Moira,
Thank you for the brilliant review! Turning your own holiday photos into personal postcards - and being able to send the same one to several people without the fuss - is exactly what we hope makes staying in touch effortless.
It's great to hear the address book speeds things along too, and that your cards from our fantastic printer on Guernsey reach everyone quickly. We're so glad it's working well for you!
Best,
The TouchNote Team
Easy artistic expression!
I enjoy the ease of creating one of a kind personalized cards for my favorite people. Timing is improving if I send cards with enough lead time. I usually allow extra delivery time.
29 May 2026
Unprompted review
Reply from TouchNote
Hi Helene,
Thank you for the lovely review! There's real joy in creating a one-of-a-kind card for someone special, and we're so pleased TouchNote makes that easy for you.
It's good to hear delivery is heading in the right direction too - allowing a little extra lead time is always a smart move for something worth the wait, but our Operations team are always hard at work exploring ways to improve the delivery experience. We appreciate you sending with us.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thank you for the kind words. It's great to hear both the products and our team's service have made a good impression - we take real pride in getting both right, so it means a lot to know it shows.
Best,
The TouchNote Team
Fun cards
Query answered quickly and resolved.
Lovely service to surprise friends & family, would recommend.
25 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind review, and for recommending us. We're glad your query was sorted quickly - and even more so that TouchNote helps you surprise the people you care about with something lovely in the post.
That little moment of surprise is exactly what we hope to create, so it's wonderful to be part of it.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thank you for the kind words. It's lovely to hear you've found both the product and our team's help hitting the mark - looking after our customers well is something we care a lot about, so it's good to know it shows.
Best,
The TouchNote Team
Fantastic Customer Service
Customer service is off the charts fantastic, they resolved my issue with just an email or 2. I personally had a challenge checking out with my order but they resolved it quickly. I love the quality of the postcards, they're refrigerator worthy.
1 July 2026
Unprompted review
Reply from TouchNote
Hi Valerie,
Thank you for the wonderful review! We're really pleased our team could sort out that checkout hiccup so quickly for you - a couple of emails and done is exactly how it should be.
And "refrigerator worthy" might be our new favourite compliment - we're so glad the quality lives up to the photos you're sending. We'll pass your kind words on to the team.
Best,
The TouchNote Team
Nice cards, rubbish technical support
The cards are nice and get delivered fine. But the customer service, especially for technical issues, is hopeless. Endless cycles of repetition about how to fix without really any in depth analysis. I've been fobbed off a few times with no resolution.
29 June 2026
Unprompted review
Reply from TouchNote
Hi Christopher,
Thank you for being honest with us - and we're sorry. It's good to know the cards themselves are landing well, but the experience regarding the location/region issue on the website clearly fell short, and being left going in circles without a proper resolution isn't the standard we want to hold.
We can confirm this has since been escalated to our technical team to be looked into, and they're working to resolve this behind the scenes. We're sorry it took longer than it should have to reach that point, and we appreciate your patience while we work on it.
Best,
The TouchNote Team
Fast operation with quick delivery
Fast operation with quick delivery. Well presented cards and distinctive envelopes.
Would like to be able to add inside picture or handwriting option to offer colour so picture can accompany handwriting
26 June 2026
Unprompted review
Reply from TouchNote
Hi Brian,
Thank you for the kind review. It's great to hear the cards arrive quickly and make a good impression - the envelopes are a detail we're rather fond of, so it's nice to know they stand out.
That's a thoughtful suggestion too. Being able to add a picture inside, or bring colour to the handwriting so the two sit together, is a lovely idea and one we'll happily pass to our team. Thank you for taking the time to share it.
Best,
The TouchNote Team
Touchnote dealt my predicament with…
Touchnote dealt my predicament with utter professionalism. Good job done
30 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind words. We're really pleased our team could sort things out for you professionally and get it put right - we appreciate you taking the time to let us know.
Best,
The TouchNote Team
I get TouchNote DIY postcards made with…my own photos
I get TouchNote DIY postcards made with photos I take. I get them sent to me with no message so I can handwrite monthly notes with different pictures to my grandchildren who live some distance from me. (I black out my address, there's still plenty of space to put a new address.)
TouchNote is the only company I could find that will make a very small number of cards, rather than 20, 50 or more. I really appreciate that. Plus, the quality makes me look like an expert photographer. LOL
I've been using TouchNote for 2 years. Initially I couldn't get my head around the payment system. My questions were answered quickly and simply by friendly staff. I'm happy 😀
26 June 2026
Unprompted review
Reply from TouchNote
Hi Margaret,
Thank you for such a lovely, detailed review, and for two years of sending with us. Your monthly handwritten notes to your grandchildren sound like a real treasure - the kind of thing that means all the more for arriving in the post, in your own hand, from so far away.
We're so glad the small print runs suit how you like to send, and that the quality makes your photos shine. It's good to know too that our team could clear up those early payment questions simply and quickly. We're really happy to help!
Best,
The TouchNote Team
Used the many years!
Used the many years and great to have cards ready to send - especially good value when sending abroad. Very reliable and always developing new options
28 June 2026
Unprompted review
Reply from TouchNote
Hi Andrew,
Thank you for the kind review, and for many years of sending with us. It's great to hear TouchNote works out such good value for sending abroad, and that having cards ready to go makes staying in touch that bit easier.
We're really pleased you've found us reliable over the years too - we're always working on adding new designs and features, so it's lovely to know that's appreciated.
Best,
The TouchNote Team
Brilliant to keep in youvh
TouchNote is easy to use and the high quality photos on the postcards are greatly enjoyed by my housebound & mother. I send at least one card a week and it’s a great way of keeping in touch as the phone is a challenge for the hard of hearing.
28 June 2026
Unprompted review
Reply from TouchNote
Hi Jak,
Thank you for sharing this. When the phone isn't easy, a card that arrives each week becomes something really precious - a way of staying close to your mother that she can hold, look at and return to whenever she likes.
We're so glad the photo quality brings her such enjoyment, and that TouchNote helps you keep that connection going. It's exactly what we hope our cards can be.
Best,
The TouchNote Team
Good quality print, beautiful cards but…
These are the positive, the printing quality of the card is amazing, and the service is delivered quite quickly. I also receive help more or less rapidly when I email. There have been some incidents over the Christmas period, which were solved rapidly and to my satisfaction. But I didn’t not give 5 stars because there are a couple of annoying things,
one is that I cannot make the photo small to fit the whole image on the card so there is always a bit of the artwork missing or cropped out
The other thing which is annoying is the text in the card , “I hope you like the card”
Who writes that ?
Why not leave the card blank?
Or you have writing tools which we can use so why do I have to waste time clearing the text . Honestly!
27 June 2026
Unprompted review
Reply from TouchNote
Hi Barthola,
Thank you for such thoughtful feedback, and for the kind words about the print quality and quick delivery - it's also good to know our team could sort those Christmas-period hiccups to your satisfaction.
You raise two fair points. Not being able to resize a photo to fit the whole image without cropping is a real frustration, and the default message text is useful to some but clearly an annoyance when you'd rather start from blank - both are genuinely helpful for us to hear and we'll make sure the feedback is passed on to the appropriate teams. We appreciate you taking the time to spell it out, and if there's more you'd like to share, we're all ears.
Best,
The TouchNote Team
Love the concept of being able to send…
Love the concept of being able to send a postcard to friends and family. It is always well received and a great product.
25 June 2026
Unprompted review
Reply from TouchNote
Hi Sonia,
Thank you for the kind words. The idea that you can send a real postcard to friends and family, wherever they are, is exactly what we set out to make easy - so it's lovely to know it's landing well for you.
We're glad each one is so warmly received, and we appreciate you sending with us.
Best,
The TouchNote Team
I like to buy a bundle of cards and…
I like to buy a bundle of cards and send them to friends and family ‘just because’.
The cards are great quality and always well received.
19 June 2026
Unprompted review
Reply from TouchNote
Hi Jane,
Thank you for the kind review. There's something we really love about a card sent 'just because' - no occasion needed, just a way of letting people know you're thinking of them.
We're glad the quality lives up to it too, and that your friends and family are always pleased to receive them!
Best,
The TouchNote Team
It is so easy to create and lots of different layouts
It is so easy to create postcards, greetings cards and more. Lots of different layouts to choose from.Delivery of the cards to the recipients is very quick.
I have used Touch Note for a number of years and have never been disappointed.
16 June 2026
Unprompted review
Reply from TouchNote
Hi Beverly,
Thank you for the lovely review, and for several years of sticking with us. It's great to hear the range of layouts gives you plenty to play with, and that your cards reach everyone so quickly.
Knowing we've never let you down in all that time means a great deal - here's to many more cards to come.
Best,
The TouchNote Team
Dealt with my query extremely well
Dealt with my query extremely efficiently
23 June 2026
Unprompted review
Reply from TouchNote
Hi Richard,
Thank you for the kind feedback. It's great to hear your query was handled efficiently - we're glad we could help.
Best,
The TouchNote Team
I’m a regular user of Touchnote
I’ve been using TouchNote for several years now. I love how you can drop a personalised postcard (or birthday card) to someone so easily without leaving home. The recipients are always glad to receive them and I have seen lots of our cards displayed on the fridges of our friends. They make lovely ‘thank you’ to people too.
23 June 2026
Unprompted review
Reply from TouchNote
Hi Claire,
Thank you for the wonderful review, and for several years of sending with us. There's real joy in hearing that your cards end up displayed on friends' fridges - it's proof of how much a personalised card can mean to the person who receives it.
We love that TouchNote makes it so easy to send a birthday card or a heartfelt thank-you without ever leaving home, and we're so glad to be part of those moments.
Best,
The TouchNote Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.