I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
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Review summary
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Reviews shaping this summary
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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A lovely way to connect with friends & family.
A great app which I use to send postcards with the photo's taken when on holidays or days out. A lovely way to connect with friends and family. Generally only takes 3 days to arrive.
2 June 2026
Unprompted review
Reply from TouchNote
Hi Janice,
Thank you for the lovely review. There really is something so special about turning your own holiday and day-out photos into postcards - and it's hopefully a real treat for friends and family to find one waiting on the doormat.
We're glad they're reaching everyone quickly too, and that TouchNote helps you stay connected wherever your travels take you.
Best,
The TouchNote Team
Great at resolving my problem
I had an issue and once reported, it was dealt with promptly and to my complete satisfaction. Good to see such a positive response from a customer service team.
4 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for taking the time to share this. We're really pleased our team could put things right quickly and leave you completely satisfied - that's exactly the standard we aim for whenever something goes wrong.
We'll pass your kind words on to the team, and thank you for giving us the chance to help.
Best,
The TouchNote Team
Fantastic thank you photo cards
Incredibly easy and effective way to send photos of events for thank you cards or for other occasions, straight from your phone.
30 May 2026
Unprompted review
Reply from TouchNote
Hi Emma,
Thank you for the lovely review! We're really pleased TouchNote makes it so simple to turn your event photos into thank-you cards, all from your phone in a few taps.
There's something special about a thank-you that arrives as a printed card rather than a text, and we're glad it's working so well for you.
Best,
The TouchNote Team
TouchNote is so easy to use
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the beauty of sending your own picture is such a quality touch to the receipient. And if you ever get any problems TouchNote have a great team of helpful and friendly people who are there to resolve your issue.
3 June 2026
Unprompted review
Reply from TouchNote
Hi Sarah,
Thank you for such a warm review. We love that TouchNote helps you stay on top of birthdays, and that adding your own photo gives the recipient that personal, quality touch - it's what makes a card feel like it truly came from you.
It's also lovely to hear our team has been helpful and friendly whenever something's come up. We'll be sure to pass your kind words on to them.
Best,
The TouchNote Team
Easy to use
Easy to use and a quick way of sending postcards to friends.
We had a message last night from an elderly friend who said how much it had cheered her up.
29 May 2026
Unprompted review
Reply from TouchNote
Hi Anne,
Thank you so much for sharing this - hearing that your friend felt so cheered up by her card is exactly the kind of moment we hope TouchNote can help create, and we're so glad to be a part of it. A little post arriving unexpectedly can mean a great deal.
We're really glad the app makes sending those postcards quick and simple, and that it brought a smile to her day.
Best,
The TouchNote Team
Touchnote is so easy to create and send…
Touchnote is so easy to create and send postcards. Keeping in touch with friends, or business contacts using Touchnote is quick and easy. I gave 4 stars instead of 5 because it does not let you know when you last sent a card to someone in your address book. That perk would make it 5 stars for sure!
2 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for such a thoughtful review! It's great to hear TouchNote makes staying in touch quick and easy, whether you're sending to friends or business contacts.
That's a really useful suggestion too - being able to see when you last sent someone a card would be a handy addition, and we'll be sure to pass it on to our team. Thank you for taking the time to share.
Best,
The TouchNote Team
Easy to use interface
25 May 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind words. We work hard to keep TouchNote simple and intuitive, so it's good to know that's landing well for you.
We hope it keeps making it effortless to send a little something to the people who matter.
Best,
The TouchNote Team
I like the ease of using the app.
I like the ease of using the app.
However, it’s not always user friendly and the designs need an update .
1 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for taking the time to share this. It's good to hear the app works well for you in the main, and we appreciate the honest steer on the parts that feel less intuitive and the designs that could do with a refresh.
Feedback like this is exactly what helps us decide where to improve, so we appreciate you taking the time to flag it.
Best,
The TouchNote Team
Saves hunting for stamps and post boxes
Handy to have , saves having to try to find stamps and post boxes.
Fairly easy to use.
Nice to be able to send sights you have actual seen from
Your own photos. Good to be able to include yourself in some pictures.
Nice to decide format of layout.
Good quality and service.
19 May 2026
Unprompted review
Reply from TouchNote
Hi Julie,
Thank you for the lovely feedback! We're really pleased TouchNote saves you hunting for stamps, and that you're enjoying sending your own photos - it's so special to be able to share photos from your travels.
It's good to hear the layout options and quality are working well for you, and we appreciate you choosing to send with us.
Best,
The TouchNote Team
Reply from TouchNote
Hi June,
Thank you for the kind feedback - we're really pleased the photo quality is hitting the mark for you. Prints that do your pictures justice are something we care a lot about getting right.
If there's ever anything we could do to make your experience even better, we'd be glad to hear it.
Best,
The TouchNote Team
I like Touchnote
I have been using TouchNote for years. Easy to make cards that have always been delivered. Any problems that I have encountered were very quickly fixed.
1 June 2026
Unprompted review
Reply from TouchNote
Hi Alan,
Thank you for your loyalty over the years - it really means a great deal. We're really pleased you've found the cards easy to make and reliably delivered, and that whenever something has cropped up, our team could put it right quickly.
Here's to many more cards to come, and thank you for being with us.
Best,
The TouchNote Team
Traditional photograph that you can keep produced in a modern sophisticated way!!
When I take a picture on my phone it doesn’t really provide the image and quality that I receive from my TouchNote pictures. I create postcards and send to friends and family and also create pictures for display for exceptional photos. Very excellent service and a really great way to display valuable memories.
25 May 2026
Unprompted review
Reply from TouchNote
Hi Stephen,
Thank you for such a generous review. We're really pleased the print quality does your photos justice - there's something so special about turning a phone picture into a postcard for friends and family, or a print worth putting on display.
It's wonderful to hear TouchNote is helping you keep those valuable memories on show, and we're grateful to be part of it.
Best,
The TouchNote Team
DO NOT USE to send sympathy cards
A family friend used Touchnote to send a sympathy card to my family due to the sudden & unexpected death of my father. Touchnote included, in the card, (without our friends knowledge) a coupen that said in large writing ‘LUCKY YOU!’
If you’re sending someone a card that isn’t for an overtly positive occasion I would use literally any other service because you can expect stupidity and callousness from Touchnote.
1 June 2026
Unprompted review
Reply from TouchNote
Hi Zoe,
We're so sorry - both for your loss and for the distress we caused at such a painful time. This should never have happened, and we completely understand your reaction.
We can see you also emailed us directly, and we replied a couple of days ago to apologise and to try to put things right. We haven't heard back yet, so if our message didn't reach you, please do check your inbox or reply when you're able - but there's no rush.
We're already looking into new safeguards internally to make sure it doesn't happen to anyone else, and we'd genuinely like to make it right with you directly.
Best,
Team TouchNote
an important communication media
TouchNote provides me with an important contact with a 100 year old lady. I can send her photos of years gone by to stimulate her memory and hopefully brighten her day.
29 May 2026
Unprompted review
Reply from TouchNote
Hi Geoffrey,
Thank you for sharing this - it means a great deal to hear how you're using TouchNote. Sending photos from years gone by, helping to stir those memories and brighten someone's day, is exactly the kind of connection we hope our cards can carry.
We're glad to play a small part in keeping that contact going, and we hope there are many more shared moments to come.
Best,
The TouchNote Team
I love making personalized greeting cards
I love making personalized greeting cards. And with touchnote. I create and they do all the work. Touchnote makes i, addresses it, stamps it amd mails the card. It couldn't be simpler.
23 May 2026
Unprompted review
Reply from TouchNote
Hi Eve,
What a lovely way to describe the TouchNote experience! We love that you can focus on creating something personal while we take care of printing, stamping and delivering those special moments around the world. Thanks so much for being part of the TouchNote community!
Best,
Team TouchNote
I had a problem with my Membership and…
I had a problem with my Membership and some money that had been taken from my account. Resolved speedily by Margen at TouchNote
22 May 2026
Unprompted review
Reply from TouchNote
Hi Sara,
Thank you so much for your review! We’re really pleased to hear the agent was able to get everything resolved quickly for you.
Best,
Team TouchNote
Top quality product
23 May 2026
Reply from TouchNote
Hi Esperanza,
Thanks for being part of TouchNote Community!
Best,
Team TouchNote
Touch note manage all my cards so…
Touch note manage all my cards so beautifully - on time, right addresses & great quality. Thanks so much!
22 May 2026
Reply from TouchNote
Hi Fiona,
Thank you for such a lovely review! There’s nothing better than knowing your special moments are arriving on time, in the right hands, and bringing joy along the way. We truly appreciate your support.
Best,
Team TouchNote
Such an easy way to send cards to…
Such an easy way to send cards to family who don't have internet access. I've been using Touchnote for years from various countries - Turkey, USA, Australia, Bangkok, Singapore. Cards are sent quickly and Touchnote keep you informed as to their status - then it's up to the Post Office (in whichever country) to take over!
4 May 2026
Reply from TouchNote
Hi Jayne,
Thank you for sharing this lovely review! We really appreciate your continued support over the years and from so many different corners of the world too. We’re so happy TouchNote helps you stay connected with loved ones, wherever you are, while making the process simple and stress-free.
Best,
TouchNote Team
Reply from TouchNote
Hi Kirsteen,
Thanks so much for your kind words and for choosing TouchNote! It's a pleasure to have you as part of TouchNote Community.
Best,
Team TouchNote
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