Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... See more
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We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... See more
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Just back from a wonderful week in Puglia. Hotel and staff were excellent, tours were interesting and efficiently run and of course the star of the show was our tour guide Stefano. What a man,- a supe... See more
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We recently returned from a Guided Tour of Puglia, Italy. Our Tour Guide Stefano was fantastic. He was very knowledgeable and was at hand always to answer any queries and provided us with excellent... See more
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Company details
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We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
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Ireland
- www.topflight.ie
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
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Do not hesitate.
You have a choice. Book direct or book with Topflight.
If you book Topflight, you're assured of support in resort (really helpful to get to know the place, to book trips, any issues), you've better Hotel presence/rooms, you've coach transfers with their guide and your whole holiday is so much easier. And so much better. So much.
We went Topflight and it was simply first class. We'd never go with anyone else, so you shouldn't hesitate. It's your big holiday so make sure it's Topflight great.
28 July 2026
Reply from Topflight
Wow, thank you so much for your kind words.
We're delighted to hear you had such a great experience and that our resort team helped make your holiday even more enjoyable.
It means a lot to know you'd choose to travel with us again.
We look forward to welcoming you on your next Topflight holiday!
Kind regards,
Amy.
Rich, Topflight's utterly unhelpful rep in Andorra.
It was our first Topflight trip for a family of 4 - for which we paid €7,500 - and we had a really bad experience with our local rep in Andorra, Rich.
We had two major problems - the first was the hotel placed us (2 adults + 2 young kids) in completely opposite wings of the hotel. The second problem was that we had booked the 10am ski lessons for our daughter but turns out we were in the 2pm class. We contacted Rich about both issues and despite the rep's job being to assist, he didn't. Nor did he even make any real pretence about helping.
For the hotel rooms, he did ring the hotel but just relayed back what they had already told me, that they were fully booked. Rich repeatedly told me that they 'request' adjacent rooms for families but they can't guarantee them, even if your children are 4 and 7 (!). He did not follow up with us at any stage and it was only through our own persistence that we got moved to almost adjacent rooms two nights into our trip.
For the ski lessons, he just didn't offer to help in any way and repeatedly told me I'd booked it in November and was basically 'too late' to get the earlier lessons. Again, through our own persistence, we got into the 10am class for the week.
I lodged a formal complaint with Topflight on my return about the two issues and Rich's utter lack of assistance but it was dismissed. Not surprising but very frustrating considering the price of the trip.
We did enjoy the trip but that was despite Rich and Topflight, not because of them.
I would advise anyone who is booking a trip to check, double check and triple check any 'requests' they have made and to ensure they get confirmation in writing. I would also not be confident that you will receive any assistance from the local rep. In our experience he was there only to answer calls and pay lip service, but in reality, the rep was as useful as a chocolate teapot.
16 February 2026
Unprompted review
Reply from Topflight
Thank you for taking the time to share your feedback.
We’re sorry to hear that aspects of your experience in Andorra fell short of your expectations, particularly as this was your first holiday with Topflight.
As your holiday was booked through a third party, we would like to clarify that the request for rooms side by side was noted on the booking, but it was also communicated at the time that this was a request only and could not be guaranteed. Similarly, specific ski lesson times are subject to availability and are not guaranteed by Topflight.
We appreciate that these situations were frustrating for your family and we have taken your comments regarding the assistance you received in resort on board. However, we were disappointed by some of the personal and disparaging comments directed towards our Resort Manager. We fully welcome constructive feedback about the service our team provides, but we do ask that this is communicated respectfully.
While we understand that your expectations differed from the experience you had, some of these expectations were not based on arrangements that had been confirmed or guaranteed by Topflight.
We’re pleased that more suitable rooms and your preferred ski lesson time were ultimately secured, and we appreciate you taking the time to share your experience with us.
Kind regards,
Amy.
Lake Garda, paradise
Had an amazing holiday in lake Garda, with everything organised by Topflight,
Great Memories .
27 July 2026
Reply from Topflight
Thank you for such kind feedback.
We are delighted to hear you had an amazing holiday with us down in Lake Garda and we hope to see you again in the future.
Kind regards,
Amy.
Great experience with Topflight
We had a great experience with Topflight. Before our holiday, I got a WhatsApp message from our Topflight rep, Giuseppe Tonoli, introducing himself and he attached a Resort Info pack. He gave us a very friendly welcome at the airport and he accompanied us on the bus transfer and into our hotel. He met with us the following day to go through more info about the area, ferries and public transport. My husband was ill and needed a visit to the doctor which Giuseppe arranged. He kept in touch with us throughout the week. He was with us on the bus transfer back to the airport and accompanied the group while we all checked in. He was a pleasure to deal with. A great representative for the company.
11 July 2026
Reply from Topflight
Wow, thank you for such lovely feedback!
This is just fantastic to read and we are absolutely thrilled you had a wonderful experience with us in Lake Garda. Giuseppe really is a gem and we are very lucky to have him part of the team - we will be sure to pass on your kind comments. We also hope your husband had a speedy recovery.
We do hope to welcome you back again in the future.
Kind regards,
Amy.
A lovely resort..Bella Italia..plenty…
A lovely resort..Bella Italia..plenty to do for kids and trips out of the area to Verona etc. Rich the top-flight rep was very helpful and we will be back for longer than a week next time.
26 July 2026
Reply from Topflight
Thank you for your feedback.
We are delighted to read you had a great holiday with us down in Bella Italia Resort! Thank you for the special mention for Richard, he will be thrilled!
We look forward to welcoming you back again in the future and for a little longer next time.
Kind regards,
Amy.
Brilliant resort managers Giuesppie and…
Brilliant resort managers Giuesppie and Richard. Very informative and friendly. Everything worked from the time of arrival at Dublin airport to arrival at hotel. Hotel Olivetto was superb. Brilliant breakfast. Everything you could possibly want and the staff were fantastic. Catered for gluten free diet.
26 July 2026
Reply from Topflight
Thank you for such wonderful feedback!
We are delighted to hear you enjoyed your holiday with us and a special thank you for your kind words for Giuseppe and Richard - they will be thrilled.
We do hope to welcome you back again in the future.
Kind regards,
Amy.
Enjoyable and relaxing holiday
The hotel was very good all around and the tour ye picked were good overall the hoilday was very enjoyable and relaxing highly recommend the hotel
14 July 2026
Reply from Topflight
Thank you for your kind feedback.
We are thrilled to hear you had a great holiday and enjoyed the hotel, as well as the tours.
We hope to see you again in the future.
Kind regards,
Amy.
Excellent service and reps
23 July 2026
Reply from Topflight
Thank you for your kind review!
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
Great company
Great company
We booked a trip to sorrento with topflight.
They couldn’t do enough to help you in the resort.
20 July 2026
Reply from Topflight
This is fantastic to hear!
Thank you for taking the time to send you us your kind feedback, we really do appreciate it.
We hope to welcome you back in the near future.
Kind regards.
Amy.
Week in sorrento at the Hotel Bristol.
Just back from a week in Sorrento. Top flight team from sales through to resort team were excellent. The introduction to Sorrento walk around, organised by the resort team, was a great idea and a good way to start the holiday. The resort team were very knowledgeable and available throughout the stay if needed. Choice of hotels offered was good. We stayed at the Bristol, which was an excellent hotel with great people. Went on two escorted tours, the almalfi coast trip and Pompei and Vesuvius. Both were fun and well organised with excellent guides.
12 July 2026
Reply from Topflight
Thank you for your kind feedback.
We are delighted to hear you had a wonderful holiday with us and thank you for the kind words for the team in Ireland and down in resort. We appreciate this very much!
We hope to welcome you back in the near future.
Kind regards,
Amy.
Just back from Limone lake Garda
Just back from Limone lake Garda, excellent company, would certainly recommend.
19 July 2026
Reply from Topflight
Thank you for your kind feedback.
We are delighted to hear you had a wonderful experience with us.
We look forward to welcoming you back again in the future.
Kind regards,
Amy.
Reply from Topflight
Thank you for your kind feedback.
We are thrilled to hear you enjoyed our service and we hope to welcome you back in the future.
Kind regards.
Amy.
We stayed in a fabulous hotel…
We stayed in a fabulous hotel overlooking the lake. The food was lovely with a great selection offered. We had no complaints about our trip.
19 July 2026
Reply from Topflight
Thank you for your kind words.
We are thrilled you had a wonderful time with us and we do hope to welcome you back in the near future.
Kind regards,
Amy.
2 week holiday in June in Mayrhofen
Booked the one week holiday to Mayrhofen which included 3 trips and added on an extra week.
Stayed in the Hotel Strolz, lovely location and lovely food.
Everything was great but the assistance from reps was poor.
21 June 2026
Reply from Topflight
Thank you for your feedback.
Firstly, we are delighted to hear that you enjoyed your stay in Mayrhofen and the excursions. We are also pleased that the hotel lived up to your expectations and that you enjoyed both the food and the location.
We are sorry to hear that our resort service did not stand out during your holiday. We pride ourselves on providing a high standard of service before, during and after your trip. While we do not have a Resort Manager based directly in Mayrhofen village, our team remains in regular contact with guests via WhatsApp and is available to assist at any time should support be needed.
We truly appreciate you taking the time to share this valuable feedback, as it helps us identify where improvements can be made.
We hope to have the opportunity to welcome you back again in the future.
Kind regards,
Amy
Seamless
Everything about our booking was seamless, transfer / hotel etc to a very high standard.
Really liked the hotel and the service.
15 July 2026
Reply from Topflight
Thank you for your wonderful feedback.
We're delighted to hear that you found the whole experience seamless and we truly appreciate you taking the time to share your kind comments with us.
We hope to have the pleasure of welcoming you on another Topflight holiday in the near future.
Kind regards,
Amy
Just the fact that a Topflight rep is…
Just the fact that a Topflight rep is at the end of a mb should you need them. The hotel Splendid Palace was fantastic,spotlessly clean, beautiful location, excellent selection of delicious food, and really lovely friendly helpful staff. Couldn't have asked for more from a hotel
13 July 2026
Reply from Topflight
Thank you for your kind feedback!
We are delighted you had a lovely stay at the Hotel Splendid Palace in Limone. Thank you for the special mention to the Topflight staff and hotel staff, they will be thrilled to hear this.
We do hope to welcome you back in the future.
Kind regards,
Amy.
Great Holiday
Our holiday reps were excellent Everything was organised for us Great excursions The Hotel Bristol was wonderful
13 July 2026
Reply from Topflight
Thank you for your kind feedback!
We are thrilled to hear you had a wonderful time in Sorrento at the Hotel Bristol.
We do hope to welcoming you back in the future.
Kind regards,
Amy.
Fantastic Italian holiday in Sorento
Fantastic Italian holiday in Sorento , hotel ,Trips , and courier excellent would have easily given 5 stars but check in experience was dreadful both Dublin and Naples there are no assigned seats and we could not sit with my wife on return flight and as per other reviews would have expected after spending over 2000€ each to be seating with each other
12 July 2026
Unprompted review
Reply from Topflight
Thank you for taking the time to share your feedback.
We're delighted to hear you had a fantastic holiday in Sorrento and that you enjoyed the hotel, excursions and courier.
We're very sorry to hear that you and your wife were seated separately on your return flight. We understand how disappointing this must have been, particularly at the end of an otherwise enjoyable holiday.
Unfortunately, due to the way our airline partners manage group bookings, advance seat selection isn't available and while every effort is made to seat travelling companions together, this cannot always be guaranteed. We're sorry this was your experience.
We appreciate your feedback and hope to welcome you on another Topflight holiday in the future.
Kind regards,
Amy
Bristol Hotel Sorrento
Lindsey, Lorna and Wendy are brilliant resort staff, very knowledgeable and provided great info about local restaurants, travel etc. The Bristol is a fantastic hotel with first class staff, food and facilities, I would highly recommend it. Only downside was not being given any opportunity to prebook seats on the flights, not a problem on outbound flight from Dublin but on return flight a lot of couples ended up being allocated single middle seats, I ended up sitting six rows behind my husband which was a disappointing end to a great holiday.
13 July 2026
Reply from Topflight
Thank you for your kind feedback.
We are delighted to hear that you had a wonderful holiday at the Hotel Bristol and thank you for your very kind comments for our resort managers, they will be delighted.
We are very sorry to learn that you and your husband were seated separately on your return flight. We understand that this was a disappointing end to what was otherwise an enjoyable holiday.
Unfortunately, due to the way our airline partners manage group bookings, we are not able to offer advance seat selection in the same way as individual flight bookings. While the airlines do their best to seat travelling companions together where possible, this cannot always be guaranteed and we're sorry that this was your experience.
We appreciate you taking the time to share your comments and hope to have the opportunity to welcome you on another Topflight holiday in the future.
Kind regards,
Amy.
Fantastic holiday to Sorrento well…
Fantastic holiday to Sorrento well organised trips, Bristol Hotel was excellent great room with a fantastic view over Sorrento bay
Knocked one star off due to the chaotic check in on arrival and especially return no seats available together mostly affected Topflight clients as most other clients already checked in prior to flight
13 July 2026
Reply from Topflight
Thank you for your kind feedback.
We are delighted to hear that you had a wonderful holiday at the Hotel Bristol.
We are, however, very sorry to hear that you were separated on your return flight. Please accept our sincere apologies for the inconvenience and disappointment this caused. While our airline partners generally do their very best to seat our customers together wherever possible, we appreciate that this wasn't the case on this occasion and we're sorry we fell short of your expectations.
We do hope this did not detract too much from an otherwise enjoyable holiday and we look forward to welcoming you on another Topflight holiday in the future.
Kind regards,
Amy
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