Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved Tastes of Puglia. Loved our guide Stefano - he was wonderful from start to finish. The hotel was also fantastic/ great food & friendly obliging staff.

Reply from Topflight
Topflight are Brilliant and the resort reps were amazing. Everything was superb until are departures and checking in at airport. Nothing to do with the reps who were really frustrated by the person that was doing are check ins. It was such a poor experience it put a real dampener on the holiday. I can only describe the check in person as ignorant, totally oblivious to passengers needs and a poor advert for Custom Service. Wendy are resort reps tried her best to help at check in but was ignored by this person that should never be allowed to front face with passengers.

Reply from Topflight
Booked a trip to Lake Garda for a week in the Majestic Palace Hotel in Malcescine with Topflight. Flew out with NEOS Air. Lovely flights. Top hotel, lovely food, spotlessly clean and extremely pleasant staff. Super de luxe room was huge with a large couch and balcony. Entertainment 3 nights was absolutely fabulous. Shuttle bus takes you down to the village and back several times per day. Village is lovely but shops are expensive. Didn’t get to the cable car due to bad weather but did get the ferry to Limone for the market. Lovely trip and picturesque town. Worth a visit. Scenery is very dramatic and the lake is huge. Second trip with Topflight. Highly recommend, first class service. Pleasure to deal with.

Reply from Topflight
Topflight was well organised and reps were on hand to help with any questions. Booked through Club world in Newry and would not hesitate to use them again.

Reply from Topflight
Great service good local knowledge of the area.
Hotel staff exceptional

Reply from Topflight
Everything about Topflights performance was brilliant but unfortunately the food in Splendid Palace Hotel was way below the quality which was previously enjoyed there and regular travellers to that hotel har the same opinion. A new policy there was that each travel company was allowed the same tables for each meal which cut off access to having the odd meal on the balcony overlooking the Lake which was in the past a real treat. Malcolm the guide gets a big 5 stars .

Reply from Topflight
Super easy to book & great support through out your holiday

Reply from Topflight
I really enjoyed my stay at the Relais Porta del Sud.Its a beautiful hotel.The staff are very friendly & so helpful but especially Disyree.I enjoyed chatting to her at breakfast.The food was very good & a great choice.I got to taste so many delicious dishes.Our tour manager was Stefano & he was just amazing.His knowledge on all subjects was just fantastic.No question went unanswered. I would highly recommend this trip to anyone,especially if your lucky enough to get Stefano as your guide.

Reply from Topflight
From the moment we arrived and were greeted by our cheerful tour leader Stefano this trip was flawless. The hotel Relais Porto del Sud was ideally situated as a base for the coach tours and the helpful and pleasant staff were always on hand to drive us into Ostuni as required. Food was excellent and allowed us to sample a range of local produce and cuisine. A highlight of our trip was our tour leader Stefano. His humour, knowledge and passion for the region were inspirational. His care, attention and patience were exemplary and indeed any group that get Stefano as a tour leader are fortunate. He is an asset to Topflight.

Reply from Topflight
The staff in Sorrento were outstanding so helpful, friendly and knowledgeable. Special thanks to Lorna who was so helpful to my disabled husband and I at the airport. Will definitely travel with topflight again.

Reply from Topflight
Everything from beginning to end was so well organised. Everyone was so professional & well informed. Bristol Hotel is perfect in every way. We were so well looked after by Topflight from the minute we were met at the airport. Highly recommend

Reply from Topflight
What a wonderful holiday we experienced last week in Puglia! It really was ‘A Taste of Puglia’ in every respect. The tour was organised exceptionally well, mixing different experiences & activities that were thoroughly enjoyable & well paced. The hotel was a traditional Masseria - full of charm with helpful staff in a peaceful relaxing setting. The food, as we had hoped, was traditionally Italian and plentiful. But the main highlight of our holiday was the wonderful Stefano, our tour leader. He was extremely knowledgeable and so well organised, watching out for each one of us - always with friendliness and humour. He has given us the best memories of this holiday!

Reply from Topflight
My family and I have booked several holidays with topflight and after recently booking a skiing holiday I was made aware of a promotion offering free ski hire to under 18s however I am unable to avail of this as it is only for new bookings. I feel this is very unfair on customers who have already made a commitment to Topflight in favour of other operators.

Reply from Topflight
We have just returned from a fantastic holiday in Puglia with Topflight and we really couldn’t have asked for a better experience.
From the moment we arrived, everything was very well organised. The itinerary was excellent and gave us the chance to see so many beautiful places, including Ostuni, Polignano a Mare, Matera, Alberobello, Locorotondo and Lecce. There was a lovely mix of sightseeing, culture, food and time to relax, without ever feeling too rushed.
We stayed at Hotel Relais Porta Del Sud, which was a very comfortable and peaceful base for the week. The food was excellent, with plenty of choice and quality throughout our stay. The hotel staff — friendly, welcoming and always helpful, which made our stay even more enjoyable.
A special mention must go to our Italian guide, Stefano. He was brilliant and really made the holiday for us. Stefano was extremely knowledgeable, friendly and approachable, and his passion for Puglia and Italian history and culture really came across. He had a great way of bringing the places we visited to life, while also adding plenty of humor, the occasional song and personal stories along the way. Nothing was ever too much trouble for him, and he went out of his way to make sure everyone was enjoying themselves.
We couldn’t speak highly enough of Stefano — he was a real credit to Topflight and one of the highlights of the trip.
Overall, we had a wonderful holiday and would recommend Topflight’s A Taste of Puglia tour.

Reply from Topflight
From booking, to assistance on our holiday in Sorrento by the Resort Managers we had an excellent experience with Topflight. Highly recommend!

Reply from Topflight
We had the most wonderful week in Puglia.The hotel , Realais Porto Del Sud provided a hot meal for us on arrival at 10 .30 at night.! The rooms were very different from a boaring hotel at home very spacious and with Air Conditioning.
The food was fabulous, plenty of choice each evening , local Italian cuisine which I loved.
The tours were brilliant, and STEFANO our Top-flight representative went above and beyond for us all. He was very well informed about the area and the places he took us.He made many suggestions about the local food, "super tasty" was his favourite saying.
He sang a couple of songs also when we had a sing song and he can sing!
STEFANO is our hero!

Reply from Topflight
My experience with your company was amazing, winl always use you in the future. Your rep Wendy in Sorrento is a great asset to Top Flight

Reply from Topflight
A fabulous trip to Puglia made all the more memorable by the amazing Stefano. His care and guidance were so much appreciated and done with such ease. Would highly recommend this trip especially if Stefano is your guide.

Reply from Topflight
We had a wonderful holiday going with Topflight. Our hotel was excellently located however the food was disappointing and we would rate it 3 star and definitely not 4 star. Our guide Alice was lovely and very helpful.

Reply from Topflight
A great team that works hard to ensure excellent customer service at all stages of your holiday.

Reply from Topflight
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.