TK Maxx AT Reviews 

Tks very much lady AMANY for HA 40 QX South Ruislip, very generous and helpful. all the best 🙏

I am in Rockhampton, Queensland and the store at Stockland is always tidy. I found the staff to be friendly and helpful and the range of skin care, hair care products, soaps and hand washes to be very well priced and different from anywhere else up here.

My recent experiences at this store (Broadmead, Bristol) have been disappointing. Not only has the quality of products declined, but I also encountered a less-than-satisfactory interaction with the staff and management.

I approached a staff member to confirm the price of an untagged product, but the team leader decided to charge me based on what she assumed was a similar item. When I politely questioned this, she repeatedly cut me off, not allowing me to fully express my concerns. As tensions rose, I asked to speak with the manager, who quickly adjusted the price but seemed more interested in brushing me off than addressing the issue properly.

Despite my calm demeanor, I was left dealing with two staff members who acted as though they were doing me a favor, rather than acknowledging and rectifying their mistake. Their approach was dismissive and unkind, lacking any effort to uphold consumer rights or provide clarity.

It seems like both the staff and management could benefit from training on customer service and consumer rights. Additionally, TK Maxx might want to consider ways to boost employee morale, as unhappy employees are less likely to deliver a positive shopping experience.

VERY GOOD ON

Friendly helpful staff member Jen

Had a 5 star experience in your store, was told by cashier to go online for feedback draw ($200), but the survey number on docket is not available. Tried all possible numbers on cash docket, all incorrect. That was a 1 star experience.

It is always an adventure as I never know what I will find in your stores. Love the experience and the wonderful service I get from your staff, every time I shop at TK MAXX

High Wycombe store
ABSOLUTELY DISGRACEFUL
SERVICE ,one staff called Hamzah pretended he was on a break and then told me to go away and not complain .the girl at the changing room said she doesn’t care if anyone complains as she’s on shit money,her words…. Then she said they don’t have a store manager …. What awful service

Staff very friendly and helpful .
Found what I was looking for

I visited the Stockport Store on 31.1.25 with my mum who had been gifted a multi store gift card.
We thought it was a card that could be used straight away to put towards payment of two handbags. But how wrong were we! You have to download the app and put the card number in. This proved extremely difficult as my phone wouldn’t connect. The lady helping us was called Andrea. She was patient, kind, helpful and totally supportive. After at least 30 minutes of struggling to pay for the items we/she conquered the task. I would like to applaud Andrea and thank her for her support, effective outcome and friendliness. TKMAX, you are lucky to have such a wonderful member of staff 👏🏻👏🏻.

Aweful company to deal with especially online. Poor customer service that is not to be expected especially when ordering high value items - cheap for a reason bad products, bad service poor customer respect!
Don’t bother ringing customer service - they have NO CUSTOMER SERVICE

Naheed at the Ilford branch was incredibly friendly and helpful. She went out of her way to assist me with processing my return, and I was very impressed with her excellent service and demeanor. She remained calm, polite, and attentive throughout, making the experience very pleasant.

Love the shop but online is not good. Placed an order 14 days ago still no sign of it. Can't speak to anyone. Email takes 10-14 days for them to reply to and the automated response just goes round in circles. No way of finding anything out. Poor.

My fav shop ever the best products that you can find.Such a shame that the cosmetic side that has discounted prices are not arranged and packed a little as some people ramaging are nasty not to
mention unhygienic as they are trying the products and devalue them.Also the jewelery section where most of earings bracelets rings are not worth the price as again people steal loads and are not complete,perhaps a more sealed packing for earrings and check all rings are zip tied properly as well as bracelets, as i recently had to watch in your store in Portsmouth Hilsea 2 adults trying and i think in the end acomplishing to take a ring from its box as by the sounds of it the bloke really liked it but was kind of expensive .Not to mention many others with other things.Shame as its a wonderfull store with such good prices.

Staff are rude, no thank you or please , well I will not spend money in a shop when the shops are scruffy , no help, a big heap of mess, then you get to the slow checkout staff who are only polite to certain people

I lost a special Christmas gift in store today and really believed it gone. The assistants used their cameras to find where it was left. They saw the person who picked it up, & after nearly an hour hadn't handed it in.
Then scanned to find they were still in store, found the customer and retrieved my package.
I was so relieved to have it back. The staff were so marvelous with their concern for my predicament and help given was beyond anything expected.
Thankyou ladies, TK Max Cascades Portsmouth.

Great shopping experience at TK Max ! I bought gifts like flower baths, table decorations, and a cosmetic holder. Everything was high quality and beautifully designed. Excellent service and a great variety of products. Highly recommend!

It is very hard to work for the public as you get all kinds and is very hard to please everyone .It depends on the mood off the customer as well.I was served with a pleasant shop assistant in Tk Max in Newtownards Belfast her name is Alex she was so helpful and chatty it makes your day when you get someone like this also when you’re a pensioner it’s just nice to be served with a smile .

I was yesterday at tkmax Edgware branch and had an issue with my gift voucher, I was seen by the Manager Nick, he was absolutely fantastic, extremely helpful and polite and sorted the issue so well .
I wish to thank Nick for being so supportive and wish him all the best .

I was totally insulted by Staff member today i won’t name him at the Coventry ghallager and I shop in there all the time . There was a Tommy Hilfiger pair of glasses with ni price . I asked the staff member for a price he kept saying it designer it be £5o . I said I just want to know if it cheap I buy it so he came back saying it was £50 I left it . I found some Bennie hat all priced differently there was same one and one was priced at £9.99. I picked that one went to pay the boy stared st me for what seemed a minute checking something in his phone and then charged me £9.99. Then he said can I hold on went for ages came back and said it was £24.99. It wasn’t about paying the difference it was the principle of why he took £9.99 making out like I tampered with it. I took a picture of the price tag as you can see it never been tampered with it was the price they stuck on . I did complain to the manager and did say I thought they had to honour the price under consumer law . She said they don’t have to and gave me a refund . In the past I have been told the same item can be priced differently depending on the time they brought the item . I will be complaining to Head office I have never felt so insulted all because I thought I go for done retail therapy after a hard day at work .