TK Maxx AT Reviews 

My experience at the Kidderminster store this afternoon was appalling. The staff treated me as a hindrance and with no respect. In particular I have to give a special mention to the store manager, who lacks any customer service skills. I tried to return a pair of sunglasses that still had the TK Maxx tags attached, and were with a receipt. Because more than 28 days had lapsed since the purchase (this was day 36), I was told that a return wasn’t possible. I accepted that I wasn’t able to have a refund and requested a credit note instead; because I spend a lot of money in the store this would work for me, and the store would be able to resell the glasses whilst keeping a customer happy. Seems like a fair and reasonable customer-centric compromise? Not according to TK Maxx! After being told that a more senior member of staff was too busy to talk to me, and that the manager wouldn’t talk to me because he was on the phone, I must admit that I showed my frustration. Eventually, the manager deigned to come onto the shop-floor, who bluntly and unapologetically told me that I wasn’t going to get a credit because that was the company policy. I’ve since found out that the manager has the authority to apply discretion in these circumstances. It’s evident that the customer is held in no regard by the staff in that store - basic training should make them aware that even though the customer may not always be right, they should always be approached with empathy and grace. I’m devastated. My favourite shopping destinations were TK Maxx and Homesense, they have both enjoyed regular spending sprees from me over recent years. However, given my recent experience I’m reluctant to shop there again.

Done more than 200 shopping's in Tkmaxx store (St Stephens Hull) before.
I liked that store till yesterday - as I like clothes, staff was friendly, and I live near by.
Yesterday 29th June round 17.00 went to Tkmaxx with wife and she wanted try some trousers.
We head to changing room. My wife got number 2 as for 2 items. And I was stopped in very rude way by black girl name ESTERA (if i remember correctly). She said I can't enter changing room . I asked why and she said that anyway I will be not able to go to womens side of changing room.
I said that I don't want go there and that I will wait in men's side of changing room. She said that she don't care and that I will not enter changing room without clothes to buy.
What I can say. Tkmaxx (St Stephens) I will put official complain on that girl, and thanks to employees as ESTERA you loosing valuable customer - I am after heart operation and can't stress while going to buy some clothes :/
From now on I will be doing clothes shopping in different stores than Tkmaxx.

Condescending and Racist staff at TK max hounslow.
Imagine the shock when you go for an easy exchange with a day old receipt and tag to be treated as if you are a thief or fraud.
The European staff in order to prevent the transaction come up with an absurd excuse of a smell only she can sense , and that she found 2 dresses of the designer at a lower price .
Telling you to go back to the store where we bought it so they can check the camera.
The self claimed manager Nishu malik in order to support her associates inexcusable behaviour claps her hand on my face and refuses to serve me.
Telling me I can go and complain making you wonder are they encouraged to behave so by their superiors!
In a shop like TK max this kind of attitude to customers must be prevented.

I shop at Tuggerah TKMaxx,it’s my happy place .I’ve never been unhappy with any of my many purchases there .The staff are friendly and helpful.People don’t realise they are actually getting very expensive designer brands left over from the season before at bargain prices.I’ve had some amazing finds ,and am going on Saturday to spend my birthday gift card.yay !

I love tkmaxx but your rewards are shockingly poor. Why would a 60 year old want to enter a prize draw for a music festival or family bikes? I ask you please consider your full customer base or be considered ageist.

(My name is Kylee but it’s coming up under my husband’s name??)I’m a regular customer to your store, a few visits ago (April 24) I spent $314 I am always happy with all of my purchases but this time round I purchased a 5 pack of Laura Ashley ladies briefs , washed all before I wore the first pair I noticed a thread which I trimmed off not to let it run. The next two pairs have done the same , the threads on all pairs have consistently come off along the band at the top, really poor quality. I have thrown 3 pairs in the bin & was told these items are not to be returned. I am happy with the Marilyn Monroe brand 5 pack full brief & all of my other items. It was disappointing that every time I washed (in a wash bag) more threads unraveled. I will continue to shop @ your store I just wish no one else gets caught with this poor quality item.

Any shop offering a loyalty card generally gives you something for free to encourage you to shop with them. TK maxx's is beyond rubbish, all I get lately is a chance to enter competitions. Oh wait, this time I got an offer of a free click and collect too...isn't click and collect free with most stores anyway. It's not even worth getting my card scanned anymore. Tk's your rewards are as rubbish as your queues are big. That's another issue, one till open and it's usually a customer in a queue of many who has to ask for more tills to be open. This happens a lot.

Staff was very rude. She

Paid another per chance visit to Tkmaxx and found the perfect small gift for a colleague. I also found one last Tencel Shirt - please bring back David Lawrence and the other well earned named brands you used to have and i will be in store more often.

I ordered and paid for a handbag and next day delivery on Wednesday 24th April. It wasn’t showing as dispatched on Thursday so I telephoned TKMaxx. I needed this handbag for an event on Saturday. The Next Day shipping fee refunded and the order was showing as dispatched on Thursday evening. It was showing as out for delivery by ParcelFarce on Friday - until it wasn’t! Apparently Dean from ParcelFarce was ‘unable to locate my house’ which has been here for over 100 years!
I again telephoned TKMaxx, but I couldn’t get anything sorted out. I telephoned ParcelFarce but the woman I spoke to couldn’t understand why it hadn’t been delivered.
I telephoned TKMaxx again on Saturday but still no sign of my order - but ParcelFarce had miraculously ‘resolved the address problem’
I telephoned TKMaxx again on Monday. My order was again out for delivery - until it wasn’t AGAIN!!! AGAIN Dean from ParcelFarce was unable to locate my address - even though the address pin on the tracking was in exactly the right place. I telephoned TKMaxx - they had no idea what was going on with my delivery!
ParcelFarce then decided to return my order to sender!
I telephoned TKMaxx again on Tuesday and this time I got cut off so I emailed Ms Louise Greenlees, the president of TKMaxx to try to get this ridiculous situation resolved. My email was given to Andy from the Executive Team to deal with - Andy from the Executive Team obviously hadn’t bothered to read my email or the case notes or look into the issue, I received a patronising, dismissive email from Andy from the Executive Team!
All I wanted was the handbag I had paid for but never received to be replaced and if possible delivered by a different courier! Simple right? Nope - Patronising, dismissive Andy from the Executive Team told me the item I had ordered was still in stock and I could order and pay for a replacement for the one they didn’t deliver and he would issue me with a £10 TKMaxx voucher to pay for the next day shipping and ‘a little bit extra for me’ £3.01 extra - wow, thank you Andy from the Executive Team, I’ll try not to go mad and spend it all in one go - here’s a better idea for you to ponder - keep your £3.01 and just send me the handbag I ordered and paid for, which should have been delivered 6 days ago - you cannot honour the original contract we made, you have missed the agreed delivery date, but you can put yourself out just a little bit to resolve this!
I have made 9 telephone calls and written 4 emails with screenshots showing that the address info Parcelfarce had was correct, to try to resolve this, but to no avail and I waited at home for 2 days watching and waiting for Dean from ParcelFarce to not deliver or attempt to deliver my parcel. I even telephoned the Scunthorpe TKMaxx store on Friday to see if they had the handbag in stock so we could purchase a replacement, but unfortunately they did not have one in stock. I spoke to Molly from the Scunthorpe store, she was absolutely brilliant and deserves recognition for the great customer service she offered - maybe TKMaxx could promote Molly to train Andy from the Executive Team in customer service!
Thank you Molly from the Scunthorpe store, you were brilliant, you were friendly, professional and caring, exactly what is required in a customer service role.
Andy from the Executive Team - keep your £3.01 and just refund my money - you still have my money and you have the handbag - what would you call me if I hadn’t paid you for the handbag?
Just refund my money and I’ll never shop with TKMaxx again!
Order No: 35533707 placed on 24th April 2024

RESPONDING TO THE CUSTOMER SERVICE TEAM: I have not received an email from you today. As things stand - you have my money, ParcelFarce have my handbag and I have nothing but a headache. This should have been an easy straightforward transaction - I pay you (which I did) - you deliver my order (which you didn’t). ParcelFarce tracking is now showing they have attempted to deliver it back to you but you have requested they hold my handbag - what the hell is going on? I paid you 8 days ago, ParcelFarce decided to return my delivery to you 3 days ago, but you seem to have refused delivery, meanwhile I am STILL waiting for a refund - you should be thoroughly ashamed of the way TKMaxx has responded and the final insult was Andy from the Executive Team offering me a £3.01 ‘little bit extra’
You have had enough time and opportunities to resolve this, you now have until lunchtime to refund my money otherwise I shall open a PayPal dispute.
Shame on you - TKMaxx!

TK maxx is great.- I buy online a lot, refunds are very quick when paying through PayPal.

Susan, our store attendant at your Livingston branch, was superb. She helped us with a sofa bed we were interested in, unfolding it and allowing us to sit/lie on it. Nothing was too much trouble. She made the experience fun even though reluctantly the beautiful bed was too small for our needs.

Good quality, lot of sellective range,good service

I had a terrible experience at TK Maxx store at Putney, London and I was ultimately shocked at how badly the staff behaved and I was badly treated.

On 13th March 2024, around 7:40pm, I visited this store and tried to return a pair of shoes, which didn't fit well, although I presented the receipt and am in timeline for return. However I was abruptly rejected. The staff, who served me ( she claimed herself as the duty manager) told me she can't accept the return, the reason is simply because the price tag came off from the shoes, (actually the tag was already off accidently when I made this purchase ), I believe there is no such clause from TK Maxx return policy, Can TK Maxx please give me an answer?

This duty manager's behaviour is extremely rude and unprofessional, she refused to listen to my explanations, then shockingly walked away and ignored me, the other staff also intervened, asked me to leave, when I tried to reason this, this duty manager brought the security in, which is totally unnecessarily.

This security man made some unpleasant and inappropriate comments without knowing what happened here, made me so embarrassed in the front of other customers. Afterwards, I was asked to come back to try again next day, I explained I won't be able to make it, then this duty manager impatiently told me, 'you have to make your time! I am not sure what is the point to ask me go back if she decided to refuse the return at the first instance?

I hope someone at TK Maxx customer service can read this review and investigate my case, I need an explanation, not an cheap apology.
Truly speechless!

I am very happy with these stores and special the Maidstone store. I just wish there was a better description in general on their site of the products they sell. Otherwise all good

Found variety of photo frame styles just as I wanted at great prices. Very helpful and cheerful staff member helped fix the ones I knocked over (for which I apologise). Thank you. Will shop again

Nothing to do with TK Max it is the delivery company
Parcel Force. Package was out for delivery this morning 9/3/2024 7:31
LONDON NORTH WESTDEPOT…+LONDON NORTH WEST DEPOT
Then returned to depot
9/3/2024 13:25
LONDON NORTH WESTDEPOT…+LONDON NORTH WEST DEPOT

Addressee requested later delivery
They are blaming TK Max by saying the above.
I would recommend not to use Parcel Force as this is the 7th package I have not received from the London North West Depot.

I’ve given tkmaxx a poor review previously for taking an age to refund my money particularly after it was an error on their behalf
However! If I’m quick to complain, I’m also quick to respond to great service.
I returned an item Saturday, 2nd March via Royal Mail. It was received today, Monday 4th March and immediately refunded.
Amazing! Well done staff at TKMAXX. Absolutely Superb and very well worthy of a 5* review.

Magical prices for magical value.

Very unhappy with staff at Salisbury branch today as there was 4 or 5 customers waiting to be served and only 1 staff member serving, I asked if somebody out of the 3 other members of staff that were around the counter could serve only to be told that they were busy, what?? She told me that once they had finished then they would serve and that's how they do it! I am absolutely flabbergasted with this response! She did serve me but obviously wasn't happy that, God forbid, the customers needed to be served! The operator was 3722, transaction 9893 at 2.45 pm. Think training in customer service really needs to be addressed here!!