I've been waiting for over a month for a refund for the canceled Kanye West concert. I haven't received any updates, and Ticketmaster isn't responding to my complaints. The cancellation was made by th... See more
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How is it possible in a metallica concert no one was headbanging, jumping or doing mosh pits. Why where the security instructed to stop anyone if they had someone on their shoulders. This is just ridi... See more
Impossibile acquistare i biglietti per i Coldplay dopo aver fatto 30 minuti di fila online. Ma cavolo investite qualcosa sul sito e che cazz. Dice The proxy failed to connect to the web server, due t... See more
Visto il concerto di Liam Gallagher e John Squire al Fabrique. Buon concerto, peccato solo per la breve durata. Il luogo è stato semplice da raggiungere in auto e altrettanto è stato per il parcheggio... See more
Company replied
Company details
Information provided by various external sources
Ticketmaster Italia. Leader mondiale nella vendita di biglietti per l'entertainment: Concerti, Festival, Sport, Teatro e molto altro ancora. Ora anche in Italia!
Contact info
Italy
- www.ticketmaster.it
2.4
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticketmaster Italia
Dear Diana,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
I was pleasantly surprised to receive a…
I was pleasantly surprised to receive a prompt and efficient reply from customer support, and also very polite and caring. So unusual these days to receive 'kind' customer support.
Bravo Ticketmaster Italy! ;)
12 April 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Jennifer,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
early reception of tickets
Due to a move I would have been unable to receive my tickets at the adress I indicated when ordering so the Ticketmaster Staff was so kind as to send them to me a couple of months prior to the scheduled date so I was able to get them in time before my move.
27 March 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Klara,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Tutto bene . Perfetto
Tutto bene . They responded right away and resolved my issue without delay.
10 March 2023
Unprompted review
Reply from Ticketmaster Italia
Dear F Vin,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
non vedo l'icona del cambio nominativo…
non vedo l'icona del cambio nominativo nonostante sia disponibile quell'evento (After hours til dawn tour) 26/07/23
12 February 2023
Unprompted review
Reply from Ticketmaster Italia
Gentile Viviana,
Grazie per averci contattato.
Ci teniamo a precisare che Trustpilot non è uno dei nostri canali ufficiali di assistenza clienti e questo spiega eventuali ritardi nelle risposte.
Ti informiamo che il nostro team di Customer Care ha provveduto a rispondere alla tua richiesta in data 13 febbraio 2023 tramite il nostro canale ufficiale con tutte le informazioni relative al tuo ordine.
Se dovessi avere bisogno di ulteriore assistenza o informazioni, potrai inviare una richiesta al nostro servizio clienti tramite il sito nella sezione FAQ.
Cordiali saluti,
Ticketmaster Italia
Great costumer service
29 January 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Teo,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Ver fast response
Very fast response, you get tickets on your email, you do not pay any fee!
Recommend it!!!
23 January 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Barbara,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
Very fast and pozitive response
18 January 2023
Unprompted review
Reply from Ticketmaster Italia
Dear Matahary Roma,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
I had a bigger case with Ticketmaster…
I had a bigger case with Ticketmaster and with my old bank and they have done everything good and they we're very friendly!
9 November 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Filip,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon!
Ticketmaster Staff
Never got Foo Fighters Milan I-DAYS refund!
I came here to leave a review and notice that it's not only me with this problem...
I asked for a refund for Foo Fighters Milan I-DAYS.
They contacted me and told me that my IBAN is wrong (that is the first time somebody told me that). Then I provide them with scan documents from two banks that showed the IBAN and told them if they have a problem I can provide them with PayPal.
And they never did anything after that. I still wait for my money, I send them two more emails and they never answered.
Update: They contacted me and asked me to provide PayPal. After that they send on my bank account (they were saying that they can't send on my bank account all the time). I got 150 euro ( i paid 185), they said it was because of the fees.
I will add 2 stars only because I got most of the money, but the respose was slow and at some moments looked scammy.
21 October 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Cvetan,
Thank you, your opinion is very important to us. We are happy to know that everything has worked out fine.
We kindly remind you that refunds include the ticket face value and presale cost, while service fees and shipping costs are not refundable, as stated in our Terms and Conditions.
We also inform you that, for privacy reasons, we cannot disclose any further details about your request on a public platform such as Trustpilot.
We wish you a lot of fun!
Ticketmaster Staff
Super efficienti e repentini nel…
Super efficienti e repentini nel rispondere!
27 September 2022
Unprompted review
Very helpful people.
Very helpful people.
I had a problem with the courier not delivering my ticket.
I contacted ticketmaster and explained the situation. Responses were immediate and competent. They quickly sent me tickets again to a different address. They monitored the case until the end, until I had tickets in my hand. Thanks a lot!
14 September 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Pab,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Assistenza immediata e super gentile e…
Assistenza immediata e super gentile e disponibile perché non riuscivo a fare il cambio nominativo! Riacquisterò sicuramente su Ticketmaster
21 September 2022
Unprompted review
Reply from Ticketmaster Italia
Gentile Giada,
Grazie, la tua opinione è molto importante per noi.
Ti auguriamo buon divertimento!
Ticketmaster Staff
Still waiting for refund!
When will my monies be refunded as promised for my Foo Fighter tickets please ? I’ve filled in everything asked for in any possible combination to make sure the information you have is correct and still I am waiting and no refund. When will I get it into my account , please don’t say ‘in a few weeks’ as that hasn’t happened many times already. .
Please Ticketmaster respond to my email conversation and let me know when my monies will be refunded to my bank and stop all this pain ☹️.
My request number is 17466623
—-***Update : monies have now been refunded by Ticketmaster , thank you 🙏
31 March 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Lou T,
We would like to remind you that Trustpilot is not one of our official Customer Service channels.
We also confirm you that our Customer Care team has contacted you via e-mail on 08/08/2022 and 22/09/2022 with more information about your refund request for your event.
We confirm you that we received your request and will be issue in the next few weeks. Due to the high volume of enquiries, our Fan Support team is experiencing longer than usual waiting times.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Thank you for your patient and cooperation
Kind regards,
Ticketmaster Italia
The names in the e-ticket issue
I had an issue/unclarity with the names in my e-ticket. in few hours i got a prompt feedback and I was assured that everything is fine. The quick reply from you fixed my anxiety:)
14 September 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Petru,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Still waiting for my refund for the Foo…
Still waiting for my refund for the Foo fighters cancelled gig in Milan, I days festival. Ticketmaster have pretty much stolen my money at this point. Refund was meant to be issued months ago and I’ve still not received anything
12 June 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Redmond,
We would like to remind you that Trustpilot is not one of our official Customer Service channels.
We also confirm you that our Customer Care team has contacted you via e-mail on 19/07/2022 asking you more information about your IBAN incorrect data. After your reply the refund was finally issued on 15/09/2022.
As explained all the refund requests would be analysed after the expiry date written in the form due to the high volume of enquiries and cancelled shows.
Should you need further assistance, please do not hesitate to contact us via the correct contact form.
Kind regards,
Ticketmaster Italia
Quick and effective response.
Quick and effective response.
I only suggest that Ticketmaster Italia should send the international tracking to its foreign customers.
7 September 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Pablo Alejandro,
Thank you, your opinion is very important to us.
We wish you a lot of fun!
Ticketmaster Staff
Assistenza prontamente intervenuta per…
Assistenza prontamente intervenuta per risolvere la mia richiesta di supporto.
2 September 2022
Unprompted review
Reply from Ticketmaster Italia
Gentile Gaia,
Ti ringraziamo molto per aver condiviso la tua esperienza e per aver scelto il nostro servizio.
Ti auguriamo buon divertimento e speriamo di risentirci presto.
Ticketmaster Staff
Impossibile acquistare i biglietti per…
Impossibile acquistare i biglietti per i Coldplay dopo aver fatto 30 minuti di fila online. Ma cavolo investite qualcosa sul sito e che cazz. Dice The proxy failed to connect to the web server, due to TCP connection rejection (TCP Reset).
State inguaiati!
24 August 2022
Unprompted review
Our tickets were booked in 2021 from…
Our tickets were booked in 2021 from the UK and then the dates were changed. We had a call from Italy to advise of the change of date & new tickets were issued. We then had a 2nd call to apologise that the seats numbers were different and did we mind ! This was amazing service and we did not mind but thank you for asking
10 August 2022
Unprompted review
Reply from Ticketmaster Italia
Dear Karen,
Thank you for sharing your experience and for choosing our service.
Enjoy the show and we hope to hear from you again soon.
Ticketmaster Staff
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