Ticketmaster UK Reviews 

Very easy to get the tickets downloaded, very easy system to use. Enough information and notifications about the event. Spot on

Easy to book, great reminders, easy to access tickets

Seamless process from start to finish
Kept informed with regular updates.

App was easy to use, but admin and handling fees are extortionate. Paid an additional £70 in fees just for three tickets.

The ticketing process was stressful and it took 48 hours to secure tickets. The general information was good. The staff at the venue were professional and helpful even in the face of the health and safety restrictions related to water bottles.
Seating was good not cramped
The concert was amazing but that is in the artist control.
The nightmare was related to exiting and travelling home I live in south London it took over 2 hrs. A significant amount of time taken trying to leave the stadium

Sadly my children both had food poisoning from a meal immediately before the concert and so we spent most of the evening in the first aid area at Wembley. Such a shame as they were so looking forward to it. Trying to see if we can claim any compensation from the Restaurant “Big Moe’s Diner” - any advice very welcome !

The concert was absolutely fantastic but what let us down was the train home. It cost me more money via a cab from one station to King's Cross and our next train had already left which left us stranded in london for an hour waiting for my husband to come and get us. We got home just after 2am.

absolutely excellent service
thank you

Ticketmaster as usual were amazing everything is so straightforward when you buy, transfer or even sell your tickets with them. Bad experience parking at RED zone at the stadium. It took us just over one hour to be able to leave the parking lot, something needs to be done about parking around Wembley. Aside from parking the organisation within the Stadium is top class.

Excellent experience at Bruno Mars concert in Wembley. We found the tickets easily and the whole process was smooth. The concert was amazing z

Joshua was absolutely amazing! I had a complex request involving 6 tickets split across two different orders, and he managed to upgrade all of us so we could sit together in an excellent section. He was incredibly patient, clear with the pricing, and very professional throughout the whole process. Top-notch customer service, thank you so much, Joshua!

John Benedict A was great.
Replied speedily with very clear help/instructions.
My query was sorted brilliantly.
Great service.

Everything was carefully organized; I didn't have any problems. Many thanks!

Took my wife to see Teddy Swins as a late Christmas present Wasn’t
Wasn’t sure whether I’d like it
I absolutely loved it
I’m a big fan now

Booking was easier enough I didn’t have to queue that long.getting our tickets a few days before the concert & then straight into my wallet in my phone. Always kept updated by emails which I like. I went to see Bruno mars the Romantic tour at Wembley stadium plenty of facilities like places to get food drink free water refill stations, very well organised entry & exit procedures with efficient crowd control systems in place staff lovely felt safe & very welcome so thanks to everyone involved.

Great show , easy to book tickets and use with phone

Ticketmaster Transfer not working and nobody to help. Bought tickets to a festival through another site that was meant to be transferred through Ticketmaster. The transfer function on Ticketmaster seems to be down, nobody to help, nobody replying to the seller or me. Now spent all this money with no way to get the tickets. Pathetic customer service.

I was very surprised the response I received it was very quick and delt with. My problem was resolved very quickly thank you clair R from ticket master for dealing it so quickly

Trying to change mobile phone number on Ticketmaster. Same experience and comments as reviewer Joseph.

Louie on the customer care team was excellent