Ticketmaster UK Reviews 

77,346
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 8,194 reviews, reviewers had a great experience with this company. Customers frequently highlight the smooth user experience, finding ticket purchasing and access straightforward. Many people commend the staff for their friendliness and helpfulness, contributing to a positive atmosphere. Reviewers often praise the excellent event quality, iconic venues, and ease of entry, making their visits enjoyable. However, some customers noted significant issues with venue access and parking, describing long delays and poor organization. Others were dissatisfied with service aspects, including ticket scanning, website functionality, and accessibility. Additionally, a few felt crowd management and safety could be improved, citing overcrowding and lack of control during events.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the booking... See more

User experience

People report positive experiences with user experience, citing easy access to tickets, a lovely venue, and... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising staff as friendly, helpful, and welcoming,... See more

Location

Reviewers highlight ambiguous aspects of location, with some expressing strong dissatisfaction due to... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it easy to use for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Iconic venue and great line up, fantastic weather and friendly staff. All bands were great with Maiden being superb as usual. Experience let down by poor parking signage at junction 8 of A1m and junct... See more

Rated 4 out of 5 stars

Fabulous singing. Tried to transfer tickets by whatsapp 30 minutes before the gig to two people stuck in traffic - I had a message saying they had gone but recipient hadn't received them. Scarey! It w... See more

Rated 4 out of 5 stars

Ticketmaster you did well, once the app issue got sorted and my tickets arrived - thank you. The festival was brilliant. Can’t say the same about the issues getting in and out of the venue. Horror... See more

Rated 4 out of 5 stars

Iron Maiden were absolutely incredible!!!! It was 34 years since I saw them last, I've seen a lot of bands in that time, and Maiden still blow the rest away! Just the most fantastic show, from song... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

77K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(77,346)

8,080 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chalk at Camden

Good venue. Well organised. Air conditioned!! Not over full. No massive queues at the bars. And a good band. What’s not to like👍

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on line through Ticketmaster…

Ordered on line through Ticketmaster for e tickets
Spent a whole week before trying to see tickets for entry
Equally had to go two hours before show to collect from venue ticket office
I will NOT use Ticketmaster again I will always go through venue
C tawney

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses to my questions and…

Quick responses to my questions and extremely helpful as to what the process involved. You were made to fell that your situation was fully understood and Fan Support were there to help you resolve favourably your desired outcome.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

The sound

The sound, screens, stewards and of course the Star of the show, all absolutely great. No big queues either anywhere 🙏

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

After purchasing tickets, Ticket Master sent emails and correspondence up to the event. Very informative on the day of the event also. Can not fault the team etc

22 July 2026
Unprompted review

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