Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Nice to look someone in the eye and…
Nice to look someone in the eye and understand what they are saying to me. Jack was extra helpful.
11 August 2026
Unprompted review
Reply from Three UK
Hi Derek. Thank you for sharing your experience, and it is wonderful to hear that Jack provided such clear and helpful assistance during your visit. We are thrilled that you valued the face-to-face interaction, and we appreciate your support.— Three Social Media Team
Naomi was great help with me in-store…
Naomi was great help with me in-store today
11 August 2026
Unprompted review
Reply from Three UK
Hi David, thanks for the fantastic 5 ⭐ review! We’re thrilled to hear Naomi made your visit a great experience. – Three Social Media Team
Impossible to Cancel
Tried to cancel my broadband.
Initially tried the online chat functionality. It wouldn't let me cancel without first spamming me with offers even though I explained it was a coverage problem, not cost. Eventually the agent said they'd patch me through to the Cancellations team, the connection to the chat promptly ceased.
So I called Three directly, I was instantly patched through to an operator, I explained the situation that I needed to cancel. I was promised from minute 1 that they would process the cancellation, however this became a theme as between 20 questions about why I'm cancelling there would be the punctuation of "I'm processing the cancellation now", until after 25 minutes I was offered to be patched through to the Broadband Support team to fix my broadband! This was despite my repeatedly saying that I have another contract now and that nothing they can offer will change my mind on wanting to cancel.
These were obvious tactics to wear down anyone who wants to cancel, terrible experience and I had to be subjected to a further 5 minutes of T's and C's. I honestly believe the only reason the cancellation was eventually processed was because I lost my temper by the end. Genuinely felt like I was being rage-baited.
11 August 2026
Unprompted review
Reply from Three UK
Hi Shane,
We're sorry to hear this was your experience. We can understand how frustrating it must have been when you'd already made the decision to cancel due to coverage issues and were looking for a straightforward process, only to feel that your request wasn't being properly recognised.
It's clear from your review that the experience left you feeling unheard, and that's not the impression we'd want to leave. As we're unable to access account details on this channel, if you'd like this reviewed further, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to review the concerns you've raised and discuss the next steps available.
- Three Social Media Team
Punit was patient and served me well
Punit was patient and served me well
11 August 2026
Unprompted review
Reply from Three UK
Hey Mwinyi, thank you for your feedback! We’re so glad Punit provided such polite and professional support. 😊 — Three Social Media Team
Very nice staff very quick and…
Very nice staff very quick and efficient swas a great experience thanks shahzil
11 August 2026
Unprompted review
Reply from Three UK
Thank you so much for sharing your experience, Hamza. 🌟 We’re delighted that our team welcomed you warmly and that Shahzil was able to provide guidance and care throughout.
– Three Social Media Team
Omar was great at explaining everything…
Omar was great at explaining everything to me, and made my experience simply and eaay.
11 August 2026
Unprompted review
Reply from Three UK
What a sweet 5 star rating, Sophie! Omar is truly exceptional, and we’re so happy to know he made everything right for you. Thank you! ☺️ — Three Social Media Team
Pagan was extremely helpful and such a…
Pagan was extremely helpful and such a lovely lady, she was easy to talk to and communication was amazing
11 August 2026
Unprompted review
Reply from Three UK
Hello Chloe, we’re pleased to hear Pagan provided such friendly and helpful guidance. Thank you for sharing your experience – Three Social Media Team
great service
11 August 2026
Unprompted review
Reply from Three UK
Thank you, Lucy, for your 5 star review. We’re delighted to hear that you had a wonderful experience 😊 - Three Social Media Team
Ozair was fantastic
Ozair was fantastic, i came in for a query and walked out with a new phone and homebroadband.
11 August 2026
Unprompted review
Reply from Three UK
Hi Richard. Thank you for sharing your experience, and it is wonderful to hear that Ozair provided such fantastic assistance during your visit. We are thrilled that you left happy with a upgraded setup, and we appreciate your support.— Three Social Media Team
Jamil helped me set up my broadband and…
Jamil helped me set up my broadband and sim plan. Lovely gent
11 August 2026
Unprompted review
Reply from Three UK
Hi Yvonne, thank you for sharing your experience. We’re delighted to hear Jamil made the setup process smooth and straightforward for you.
– Three Social Media Team
Amazing experience
Amazing experience, new phone and transfer. Domain and eve we're great.
11 August 2026
Unprompted review
Reply from Three UK
Thanks for sharing, 🎉 David! Domain and Eve clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Good service
11 August 2026
Unprompted review
Reply from Three UK
This made our day 🌈 Robin. We're pleased everything met your expectations 💜
- Three Social Media Team
Sangita gave amazing deals with very…
Sangita gave amazing deals with very good customer service. Very happy with service
11 August 2026
Unprompted review
Reply from Three UK
Hi, Chinazor. We're thrilled to hear that Sangita looked after you so well. Thank you for sharing your feedback with us! 🥰 - Three Social Media Team
Lewis helped me transfer my apps and he…
Lewis helped me transfer my apps and he made everything eash for us. Amazing service
11 August 2026
Unprompted review
Reply from Three UK
Thanks so much, William! We’re delighted you had such a positive experience with Lewis, and your kind words mean the world to our team. 😊 – Three Social Media Team
Visited Clare again at 3
Visited Clare again at 3. Once again fantastic customer service as always.
11 August 2026
Unprompted review
Reply from Three UK
Hello Ree, we appreciate your feedback and it’s nice to hear Clare has been consistently helpful during your visits – Three Social Media Team
Peter was very good
Peter was very good, very patient and I am very happy to be served my him every time.
11 August 2026
Unprompted review
Reply from Three UK
Thank you for your kind words, Elizabeth. We’re thrilled to know Peter took great care of you. 🙌 — Three Social Media Team
Jake was super helpful
Jake was super helpful and was really quick at sorting out my phone needs and sharing details about my tablet queries, helping me make an informed decision.
11 August 2026
Unprompted review
Reply from Three UK
Hey Vicci, it’s great to hear that Jake provided such efficient support and helped you feel confident about your options. Thank you for sharing your experience with us! 😊
-Three Social Media Team.
Dear 3 Customer Services,
Dear 3 Customer Services,
I am writing again because I have still not received any response to my previous emails or complaint.
I have given you sufficient time to respond, but I am disappointed that nobody has contacted me or provided any explanation.
If I do not receive a response to my complaint promptly, I will have no choice but to cancel my Direct Debit to prevent any further payments being taken from my bank account, especially as the amount has increased from £89 to £94 without a satisfactory explanation.
I would prefer to resolve this matter directly with 3, but I need a response from you.
Please treat this as an urgent matter and contact me as soon as possible.
Kind regards,
Jassim
11 August 2026
Unprompted review
Reply from Three UK
Hi Jassim,
We're sorry to hear this is still ongoing. We can understand why you'd be concerned if you're waiting for a response to your complaint while continuing to see charges on the account and don't yet have the detailed explanation you've been requesting.
As you've already raised a complaint and remain unhappy with the progress, our Customer Relations Team is best placed to review this further. You can contact them here: https://bit.ly/3uJlOrF. They'll be able to review the concerns you've raised regarding the account balance, billing and complaint handling, and discuss the next steps available.
We appreciate that you're looking for clarity and a resolution, and it's clear from your review that this matter has been ongoing for some time.
Rahat is quite polite and responded to…
Rahat is quite polite and responded to my needs
11 August 2026
Unprompted review
Reply from Three UK
That’s wonderful to hear, Leno 🌟 We're pleased Rahat's courteous approach and attention to your needs stood out 💙
- Three Social Media Team
Excellent clear advice and very…
Excellent clear advice and very friendly! Alex Customer Advisor
11 August 2026
Unprompted review
Reply from Three UK
Hey Sally, thank you for your lovely feedback. We’re so glad to hear you had a great experience with Alex 😊-Three Social Media Team
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