Vicki helped me cancel a sim I had accidentally added to my account and then gave me great offer on an upgrade, helped me transfer all my data to the new phone and set up controls so I stop getting sp... See more
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Vessey provided the best experience I have had in a long long time. After a disaster of breaking 2 phones in 24 hours she was so understanding and accommodating. Been a long standing three custome... See more
Company replied
We have been into the store on several occasions and the young lady was very helpful. I managed to change my broadband contract after many years of delay and get my smart phone working much more effic... See more
Company replied
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
136 reviews
Asks customers to review
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Best offers and excellent service from Raluca
Best offers and excellent service from Raluca, she went the extra mile to sort out my contracts and nothing was too much when it came to resolving it. Highly recommend
2 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for the lovely review and for recommending us, Eugen! We’re delighted Raluca provided such outstanding support and ensured everything was sorted perfectly. 🙌✨ -Veronica
Very polite& helpful Muqs explained…
Very polite& helpful Muqs explained everything very well
1 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Donna, we’re thrilled Muqs delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Amazing service vessy is a star 5/5
31 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Wow! Your amazing 5 ⭐ review made our day, Zann. We’re overjoyed that Vessy delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
I had forgotten my Google password!
I had forgotten my Google password, & was unable to log into anything, So I took the Motorola to the Three shop close to the clock tower, I explained the problem I had, And to my suprise, The assistant shrugged her shoulders and said there's nothing she could do & carried on playing with her phone, without even looking at my phone! So I went to the Three store in the shopping centre & got a complety different response, After explaining the situation JJ was straight on it, After working on the phone for 10/15 minutes, I was able to walk out the store, with my phone fully working again! Many thanks JJ, Your a star⭐ I won't be wasting my time with the other store again!
30 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo! That’s wonderful to hear, Tony. JJ was able to sort out your mobile issue so quickly and get you back up and running, making sure you left the store with everything working perfectly. JJ is a real star ⭐ We appreciate your feedback about the clock tower store as well, it helps us improve 😃 -Ayesha
Reply from Three UK - 3Store Leicester (Highcross)
Hey there! Thanks for the 5⭐ review. We’re thrilled that our team provided you with excellent service and a great deal. -Ayesha
Received all necessary information I…
Received all necessary information I need, helpful support
29 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi, Tomasz. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
Thanks for sorting my sim and internet
Thanks for sorting my sim and internet, Raluca and Mo.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Sonia, thanks for sharing your review and letting us know that Raluca and Mo were able to get everything running smoothly for you. -Kishan
Reply from Three UK - 3Store Leicester (Highcross)
Hey there! We’re really happy to hear that Raluca was able to help you out. Thank you so much for sharing your wonderful 5⭐ review! -Ayesha
Thanks for usefull support Raluca
Thanks for usefull support Raluc. Great service
27 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Panait, thank you for taking the time to leave such a wonderful review. We’re so glad Raluc was able to make your experience smooth and enjoyable. -Neha
Very helpful Vessy and Raluca
Very helpful Vessy and Raluca, thank yu
26 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
This is what we love to hear, Lawrence! We’re really happy that Vessy and Raluca were able to provide you with such a great experience 🥰 -Arvind
I got the great deal for my friend
I got the great deal for my friend. Also great customer service. I got everything what I asked for. My questions were answered in professional manner.
Mo and Raluca served me. Thanks
21 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Safwan, we’re thrilled to know your visit was such a success! 💫 It’s wonderful to hear that Mo and Raluca ensured everything was perfect and even created a wonderful experience for your friend. Thank you for your kind words. We can’t wait to welcome you back soon! 💙 -Ashifa
Vessy helped me so much .
Vessy helped me so much .. I have got what I wanted
16 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for taking the time to leave a rating, Agata 🌟. It’s great to hear Vessy looked after you 😊👏. -Shivam
Rahat was brilliant helping me today
Rahat was brilliant helping me today. Grearly appreciated support.
Amazing team work.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo! 🎉 Amazing, Jay! It’s great to know that Rahat was super helpful to you. Thank you for sharing an outstanding 5 ⭐ review. Have an amazing day! -Afaq
Reply from Three UK - 3Store Leicester (Highcross)
Hi Risabh, this is what we love hearing from our customers! Thanks so much for letting us know this is how you feel about us! -John
Mo was great
Mo was great. Offered Great customer service and provided us with the best deals
6 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s fabulous, Iva! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5⭐ review! -Ayesha
Being very helpful kind
19 December 2025
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Wow, we absolutely love hearing this Adrian! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day 😊 -Ashifa
Jayjay...exceptional customer service
Jayjay...exceptional customer service, give him a raise
16 December 2025
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi there, we're so happy to hear this was your experience with Jay, we'll certainly get this passed on, thanks so much for the 5 stars! -John
Thanks to the whole team!
Huge thanks to Caitlin and Vessy who provided an exceptional service. Both understood this was about more than just giving me the details of a new contract, after I explained the poor experience I had had with another major company. Super friendly, kind and helpful - thank you both!
8 December 2025
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with Caitlin and Vessy. I'm sure they'll be thrilled to see this -Maxine
Mo was very helpful in store
Mo was very helpful in store, brilliant customer service 10/10
9 December 2025
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Customer service was 100% satisfactory…
Customer service was 100% satisfactory with Rahat.
8 December 2025
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
This is what we like to hear, Jay. Thanks for the 5⭐ review! Great work Rahat 🎉 -Jade
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