I had a big issue on my account regarding bill that was taken out and it was a lot of money. Went back and fourth numerous times with contact team. No resolution until I came to three Accrington and c... See more
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Friendly face from Kamran who ensured me that they could help set up my I phone properly for me- so grateful for this as I am someone who doesn’t feel confident with phones. Knew straightaway what upg... See more
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Great service every time. Kamran has dealt my contracts for alot of years and wont go anywhere else. 3 also great network never have any issues and any minor issues had have been dealt with quickly an... See more
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I went into 3 store with family with no intention of joining 3...first of all we had a very warm welcome from staff and as family were buying products i also enquired getting sim only contract if pric... See more
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Company details
About Three UK - 3Store Accrington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
25a Broadway, BB5 1ES, Accrington, North, United Kingdom
- 01254237750
4.8
Excellent
71 reviews
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Great service every time
Great service every time. Kamran has dealt my contracts for alot of years and wont go anywhere else. 3 also great network never have any issues and any minor issues had have been dealt with quickly and efficiently. Honest and reliable always advised best route to take. Cheers guys X
9 March 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hats off to you, Gemma! 🎊 Your long-standing loyalty is truly appreciated and it’s brilliant to know that Kamran has provided such dependable, honest guidance over the years. We’re thrilled that the network performance and swift support keep everything running smoothly for you. Thanks for the massive vote of confidence 🎯 -Arvind
muskaan and kamran great work
muskaan and kamran, top notch service, their patience and will to help customers is really admirable.
22 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hey Miss Ehijiakhena, we’re so glad to hear that Muskaan and Kamran were supportive and made everything easy for you. Thank you for the fantastic review! 🎉 -Neha
I had an issue that many other three…
I had an issue that many other three stores couldn’t help me with. Until I came here. Kamrahn and shahid are great lads and where able to assist me with ease
16 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hey.
Thank you. We really appreciate your review. -Pete
Fantastic team in Accrington
Fantastic team in Accrington. Excellent service from Muskaan, Kamran and Shahid Thanks
16 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Thank you for sharing this wonderful feedback! We’re delighted to hear that Muskaan, Kamran, and Shahid provided you with excellent service at our Accrington store. Your kind words mean a lot to the team. ☺️ -Prabhjeet
I came into the store for a SIM upgrade…
I came into the store for a SIM upgrade and to get broadband and Kamran and Muskaan helped me to do this, great team.
15 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Top notch boys Kamran and Shahid!
Top notch boys Kamran and Shahid!! Excellent amazing service.happy as Larry
10 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hey Nisar! We’re glad Kamran and Shahid created a positive experience for you. Your kind words mean a lot to us. -Suhaas
Staff are amazing especially resolved…
Staff are amazing especially resolved my issues and helped me with my queries. Shahid and jodie in particular amazing people
5 February 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Muskaan was great help
Muskaan was great help, got me the perfect phone and was very helpful 👌
31 January 2026
Unprompted review
Reply from Three UK - 3Store Accrington
That's amazing to hear, Tony. Muskan is truly a star! Wishing you all the happiness with your new phone. Hope you’re enjoying it 😊 -Ayesha
Friendly and helpful service from…
Friendly and helpful service from Jodie, Muskaan and Zayn
24 January 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Mr Lowe, thank you for sharing your feedback with us. It’s great to hear you were well supported by Jodie, Muskaan and Zayn. We appreciate you taking the time to let us know about your experience. -Kishan
We needed a new phone for my son and we…
We needed a new phone for my son and we upgraded early and got an amazing deal.
18 January 2026
Unprompted review
Reply from Three UK - 3Store Accrington
YAY 🎉 Robert, we love hearing this 🌟 We’re so glad the upgrade was seamless and your son’s new phone fits perfectly. Have a wonderful day 💙 -Arvind
Friendly face from Kamran who ensured…
Friendly face from Kamran who ensured me that they could help set up my I phone properly for me- so grateful for this as I am someone who doesn’t feel confident with phones. Knew straightaway what upgrade was best for me. Let me know about all the benefits of being a three legacy customer- feel very valued. Roxanne was brilliant a few years ago too. Don’t ever shut the Accrington branch!
12 January 2026
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there, we’re really happy to hear about your experience and how Kamran’s support helped set up your iPhone and gave you confidence with your upgrade. We appreciate your feedback and look forward to welcoming you again soon 🥰 -Ayesha
Muhammed shahid gave exceptional…
Muhammed shahid gave exceptional service staff was great resolved my issued
3 January 2026
Unprompted review
Lovely experience with the services
So i came to change the contract and upgraded the previous one and the experience was as smooth as butter especially with Mr. zayn, shahid and kamran they handled my queries well enough.
20 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Zayn and Kamran Accrington 5*
Zayn and Kamran really looked after me and my son, sorting a great deal rapidly with the bonus of some great accessories due to going in person to the store. Overall a much better deal than what we would have got online!
20 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Extremely helpful
Extremely helpful . I went to see kami and Josh in the Accrington store . I haven't got a clue when it comes to broadband. Brilliant guys , friendly and walked away with everything I needed
15 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Tammy Jo. Glad to hear that Kami and Josh were able to provide you with such great service! 🎉 -Jade
Kammy and zayn both were brilliant 👏
Kammy and zayn both were brilliant 👏
14 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hello Steve, Thanks for the 5 ⭐ review! We’re delighted to hear that Kammy and Zayn were fantastic. -Kishan
When to three store in Accrington and…
When to three store in Accrington and both the lads was sound Kamran zayn
13 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Kevin, thanks for letting us know about this, we're so happy this has been your experience, we'll be passing on your feedback! -John
Reply from Three UK - 3Store Accrington
He is, for sure. Thank you, James :) -Scott
Don’t let you Cancel
We had a three sim card broadband for a couple of years, no issues. However, we cancelled our account 3 months ago and have had nothing but issues since. It was a monthly contract meaning we could cancel at anytime. I cancelled on 9th September and they told me it was all sorted. Then i get an email saying we need to pay our bill in October, I reached out to them again and they said we have to pay it and then if it was a mistake and they’d refund it. Got the refund, sent the box back to them perfectly. We have NO THREE PRODUCTS ANYMORE. But still getting monthly bills to pay, why is it impossible to cancel with you? I’ve been talking to your chatbot once a month since September and wasting my time. Don’t recommend as they won’t ever let you cancel your contract and it’s impossible to speak to a human.
10 December 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Alice, we’re sorry to hear that you’re experiencing difficulties cancelling your contract, and we completely understand how frustrating this must be. We want to take a closer look into this, and to make sure that your cancellation is sorted out. Please use the options on the following link to call or chat with us and we'll do out best to get this resolved: https://bit.ly/3C43TKN -Veronica
Reply from Three UK - 3Store Accrington
Thanks for your feedback, Lisa, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
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