Thompson & Morgan Reviews 

91,974
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,942 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, finding the company reliable and easy to deal with. Many highlight that plants arrive in great condition, well-packaged, and delivered on time, contributing to a positive overall experience with product quality. Conversely, a small portion of people felt dissatisfied with product quality or order accuracy, occasionally receiving plants that were damaged, dried out, or not matching descriptions. These issues were sometimes attributed to inadequate packaging or courier handling, leading to items arriving in poor condition. Additionally, some customers mentioned delays in delivery or a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition upon arrival. Many customers praise... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising timely and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service, often praising the excellent quality and efficiency, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your packaging has improved orders coming quicker, plants retaining their freshness, sometimes. Couriers need to read the packaging, This way up does not mean delivery upside down or side ways, a... See more

Rated 4 out of 5 stars

Purchased the Anemone offer of 175 bulbs for £5 plus postage. Arrived on time and in good condition. Five varieties with each bag labelled as containing 35 bulbs. Only slight complaint is that one of... See more

Rated 4 out of 5 stars

I bought 3 agapanthus x 9cm potted plants but I was a little disappointed with the quality of the plants. The leaves were stained with a white spray - I don’t know what they had been sprayed with. The... See more

Rated 3 out of 5 stars

While I'm pretty sure T&M do their best to send out quality plants to customers. I feel they let themselves and customers down by their choice of delivery company. Without exception every plant I rece... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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Asks customers to review

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3.8

All reviews

(91,974)

16,718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The order is now not due until end of…

The order is now not due until end of August. I have just received an email offering alstromerias at £4 each: what a cheek! Please send my order without any further delay. another 3 weeks is too long to wait. If that is not possible, use the payment to supply as many of those at £4 as possible . Jean Milner

4 July 2026
Rated 3 out of 5 stars

next day delivery

i think that it should be next day delivery not two days as some of the plants in the heat were almost dead.
perhaps this was a one off

17 July 2026
Rated 3 out of 5 stars

Good customer service, as advertised

My ordered bargain hanging baskets turned up looking very sad and broken, not like the advertised photos and after 1 week one started to recover, but the other has not. Customer service handled the matter very well to my satisfaction and offered a refund and an apology. Their customer guarantee is truly as promised. I went on to buy some other plants, hibiscus which came in much better condition.

1 July 2026
Rated 2 out of 5 stars

3 off 5 plants never grew

3 out of the last 5 lots of plants have all died . Bare root and plug plants. I am fairly good with plantsI did everything right. But nothing . I emailed company but no response.

24 May 2026
Rated 5 out of 5 stars

Great plants.

Used this company for a few years now and really pleased with it with quality/packaging/plants/choice of product.
I spend an absolute fortune every year as I’ve lots of pots/beds/wall troughs that need to look great as it’s also my business.
Recently bought busy lizzies/lobelia/spirea/love in the mist and all the busys have done so well-looks stunning and all the guests comment on the garden.
I’ve just written a new list as I’ve got a new flower bed to fill Nxt.
Any other supplier doesn’t seem to care so much and I’ve been disappointed, these guys are tried and tested.
Great value/great plants.

29 July 2026

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