Your packaging has improved orders coming quicker, plants retaining their freshness, sometimes. Couriers need to read the packaging, This way up does not mean delivery upside down or side ways, a... See more
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About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
Contact our customer care team
Our Latest Special Offers
Flower Plants, Shrubs and Trees
Flower Seeds
Flower Bulbs
Vegetable Seeds
Vegetable Plants
Fruit Plants
Fruit Trees
Sign Up To our email offers
Join our gardening club
Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
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Always send out top rated plants!
Always send out top rated plants!
A little disappointed that my order for the reduced price ready planted baskets, was delayed twice & then cancelled but understand if not up to their standards!
Pre Order Winter Plug Plants
It was very easy to order Winter plug plants, following an offer. They will be delivered at the end of August.
The box has been broken on the side…
The box has been broken on the side with a big hole. The plant had broken stems and leaves.
Only part of the order was able to be…
Only part of the order was able to be fulfilled, unfortunately. However, the flower basket the DID arrive was absolutely beautiful. And the refund on the remainder of the order was dealt with well. I would definateltly order again.
The order is now not due until end of…
The order is now not due until end of August. I have just received an email offering alstromerias at £4 each: what a cheek! Please send my order without any further delay. another 3 weeks is too long to wait. If that is not possible, use the payment to supply as many of those at £4 as possible . Jean Milner
Great customer care.
next day delivery
i think that it should be next day delivery not two days as some of the plants in the heat were almost dead.
perhaps this was a one off
Excellent service
Customer service excellent after a slight problem which was quickly rectified.
Plants arrived quickly and in excellent condition and all are doing well .
Good customer service, as advertised
My ordered bargain hanging baskets turned up looking very sad and broken, not like the advertised photos and after 1 week one started to recover, but the other has not. Customer service handled the matter very well to my satisfaction and offered a refund and an apology. Their customer guarantee is truly as promised. I went on to buy some other plants, hibiscus which came in much better condition.
3 off 5 plants never grew
3 out of the last 5 lots of plants have all died . Bare root and plug plants. I am fairly good with plantsI did everything right. But nothing . I emailed company but no response.
Great plants.
Used this company for a few years now and really pleased with it with quality/packaging/plants/choice of product.
I spend an absolute fortune every year as I’ve lots of pots/beds/wall troughs that need to look great as it’s also my business.
Recently bought busy lizzies/lobelia/spirea/love in the mist and all the busys have done so well-looks stunning and all the guests comment on the garden.
I’ve just written a new list as I’ve got a new flower bed to fill Nxt.
Any other supplier doesn’t seem to care so much and I’ve been disappointed, these guys are tried and tested.
Great value/great plants.
Not disappointed. Delighted as always with my purchase
Delighted as always with my purchase
ordered veg plants 2 were dead
Beautiful hanging baskets.
you place a order knowing from passed…
you place a order knowing from passed experience that the product you are ordering will be a quality item delivery very good every one wants tomorrow but that cannot happen in peak weeks carry on the good work
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