Thompson & Morgan Reviews 

91,805
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,942 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, finding the company reliable and easy to deal with. Many highlight that plants arrive in great condition, well-packaged, and delivered on time, contributing to a positive overall experience with product quality. Conversely, a small portion of people felt dissatisfied with product quality or order accuracy, occasionally receiving plants that were damaged, dried out, or not matching descriptions. These issues were sometimes attributed to inadequate packaging or courier handling, leading to items arriving in poor condition. Additionally, some customers mentioned delays in delivery or a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition upon arrival. Many customers praise... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising timely and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service, often praising the excellent quality and efficiency, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your packaging has improved orders coming quicker, plants retaining their freshness, sometimes. Couriers need to read the packaging, This way up does not mean delivery upside down or side ways, a... See more

Rated 4 out of 5 stars

Purchased the Anemone offer of 175 bulbs for £5 plus postage. Arrived on time and in good condition. Five varieties with each bag labelled as containing 35 bulbs. Only slight complaint is that one of... See more

Rated 4 out of 5 stars

I bought 3 agapanthus x 9cm potted plants but I was a little disappointed with the quality of the plants. The leaves were stained with a white spray - I don’t know what they had been sprayed with. The... See more

Rated 3 out of 5 stars

While I'm pretty sure T&M do their best to send out quality plants to customers. I feel they let themselves and customers down by their choice of delivery company. Without exception every plant I rece... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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Asks customers to review

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3.8

All reviews

(91,805)

17,787 reviews in the last 12 months

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Rated 5 out of 5 stars

Always positive results for Thompson &…

Always positive results for Thompson & Morgan.
Much too tempting emails.
Bought the stilch to put around my plants.
Had it before and it does help retain moisture.
Next to arrive will be spring bulbs.
They always come good.

27 June 2026
Rated 3 out of 5 stars

Delivered on time through Evri although…

Delivered on time through Evri although delivered to work in the evening, luckily someone was still there and it was still alive next day, (paid extra for the gel). Plant was quite a bit smaller than expected so it’s going to take some time to establish. With delivery it made it expensive for the size, otherwise good.

4 July 2026
Rated 5 out of 5 stars

Great rhubarb plant

I ordered a rhubarb plant. Third time lucky I was hoping as previous purchases from other companies have been very disappointing. It arrived well packed with leaves with a supporting stick. Also a sturdy box. It is now growing extremely well on my allotment, there seems to be a new leaf every day. I am very pleased and considering buying another. It was easy to order and quickly despatched.

4 July 2026
Rated 3 out of 5 stars

i ordered a few items one being a…

i ordered a few items one being a gerbera which i have planted out but it hasnt done very well, all the other items are fine.
i usually never have any issues but when i have T&M have sorted it

27 June 2026
Rated 3 out of 5 stars

The plants I have received are top…

The plants I have received are top quality but unfortunately I had to chase Thompson &Morgan who mentions that plants will be dispatched in 48 hours after ordering but had to wait nearly 10 days for delivery I would have expected a courteous email informing me of a delay and the reasons why instead of me having to chase my order not great customer service

4 July 2026
Rated 5 out of 5 stars

Good products

Good products, excellent service and helpful staff on the rare ocassions that Ive had a problem.

27 June 2026

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